Jobs in the United States

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Added 4 mins ago
WS
(USA) Licensed/Registered Vision Center Manager
Wal-Mart Stores East, LP
FL
- $37 to $50 USD / hour
…safety protocols. Manages quality assurance processes, resolves complex optical issues under applicable optometric supervision, and maintains equipment calibration, cleanliness, and…
Added 4 mins ago
WI
(USA) Licensed/Registered Vision Center Manager
Walmart Inc.
FL
- $37 to $50 USD / hour
…safety protocols. Manages quality assurance processes, resolves complex optical issues under applicable optometric supervision, and maintains equipment calibration, cleanliness, and…
Added 4 mins ago
Digital Engineering Integration Engineer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Remote, United States
Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the…
Added 7 mins ago
Construction Manager
Readiness Management Sup
United States
…organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet…
Added 12 mins ago
Float Teller
Mid Hudson Valley Federal Credit Union
State of NY, NY
…and services. They must also complete accurate routines to complex member transactions in accordance with credit union policy, regulatory compliance, and the Bank Secrecy Act. This role…
Added 12 mins ago
Project Manager
Mid Hudson Valley Federal Credit Union
Kingston, NY
We are currently seeking a Project Manager to guide our teams at MHV. This role would manage critical initiatives that would have significant financial impact on internal and external…
Added 15 mins ago
Manager of Technology
Mercer County Technical School District
Trenton, NJ
Highly organized and possesses the ability to analyze complex procedures/data and develop clear, logical conclusions and solutions;
Added 18 mins ago
Systems & Infrastructure Specialist
State Bureau of Investigation
Wake County, NC
Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability…
Added 20 mins ago
Registered Nurse Manager Med Surg
Ascension Health
Derby, KS
Solve complex care challenges by identifying and resolving operational hurdles, directly improving the quality and safety of patient outcomes.
Added 20 mins ago
Registered Nurse Manager Critical Care
Ascension Health
Derby, KS
Solve complex care challenges by identifying and resolving operational hurdles, directly improving the quality and safety of patient outcomes.
Added 20 mins ago
Specialty/Senior Specialty Representative - Bone Health - Wichita / Topeka, KS (Overlay)
Amgen
Wichita, KS
…products to medical professionals and helping them navigate the complex payer…
Added 20 mins ago
BH
Financial Planning & Analysis (FP&A) Level II or Senior Analyst
Black Hills Energy
Wichita, KS
- $79,400 to $139,900 USD / year
Reporting Relationship:Financial Planning & Analysis Manager
Added 20 mins ago
Manager Divisional Finance & Decision Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 20 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 28 mins ago
Portfolio Analytics & Strategy Specialist - GenAI
PNC Bank NA
PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 29 mins ago
TA
Space Domain Awareness and Directed Energy Analyst
The Aerospace Corpor
Colorado Springs, CO
- $86,600 to $150,400 USD / year
Model & Simulate: Use cutting-edge tools (custom, commercial, and government systems) to analyze complex space scenarios
Added 29 mins ago
TT
Vice President, Total Rewards
Travere Therapeutics
Denver, CO
- $285,000 to $385,000 USD / year
…market data, analytics, technology and AI to improve decisions, program effectiveness and the employee…
Added 29 mins ago
VI
Technical Program Manager, Spend
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…across multiple engineering organizations. You will oversee complex cross-functional programs spanning cloud infrastructure, enterprise architecture, data engineering, AI/ML, and corporate…
Added 29 mins ago
TC
Traveling Scheduling Manager - MSG - Biotech/Pharma
Turner Construction
Denver, CO
- $175,000 to $260,000 USD / year
…projects within a region, and function as working Scheduling…
Added 29 mins ago
Outside Sales Representative - Applied Controls
Floworks International LLC
St. Louis, MO
Maintain accurate opportunity, project, and pipeline tracking within CRM systems for complex or extended sales cycles
Added 29 mins ago
HR Business Partner I
Sysco
CLACKAMAS, OR
Develop and maintain the OpCo’s Affirmative Action Program (where applicable), complete required Equal Employment Opportunity (EEO) reporting and ensure Equal Employment Opportunity…
Added 29 mins ago
Nurse Manager I, Hospital
Kaiser Permanente
Hillsboro, OR
…twenty-four-hours-a-day, seven-days-a-week operational environment by: managing complex work streams and implementing strategic initiatives with significant program impact; utilizing data…
Added 29 mins ago
Chief Compliance Officer
Bonneville Power Administration
Portland, OR
Added 29 mins ago
Meteorologist
Bonneville Power Administration
Portland, OR
…inventing and adapting new forecasting techniques to solve complex challenges, especially during extreme weather events like droughts and floods. Drive Technological Advancement: Take a…
Added 29 mins ago
Customer Service Manager
Trulite Glass and Aluminum Solutions
New Berlin, WI
…requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer…

Closed listing

Maximus

Sr Manager - Proj/Prog

Indianapolis, IN, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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