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RFD_Clinical Associate Project Man
PCI Pharma Services
Rockford, IL
Provide continuous support to Project Manager and stay up to date on basic status of client projects owned by the team.
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Regional Maintenance Manager
CBRE
Springfield, IL
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
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Facets Product Consultant - Manager
Cognizant
Springfield, IL
- $113,000 to $130,000 USD / year
…based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role…
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Sr Site Reliability Engineer -Remote US
SitusAMC
Springfield, IL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
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Product Marketing Manager
Meta
Springfield, IL
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
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Sr Manager - Proj/Prog
Maximus
Springfield, IL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
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Agentic Commerce Senior Manager | Industrial
Accenture
Chicago, IL
- $132,500 to $338,300 USD / year
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
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Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Chicago, IL
…work. You have driven business development and built lasting client relationships. You bring energy, resilience, and a genuine passion for building something…
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Chicago, IL
- $132,500 to $338,300 USD / year
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
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Customer Experience Manager- EdTech
Accenture
Chicago, IL
…instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each…
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Construction Program Manager
ManpowerGroup
Chicago, IL
- $84.03 to $90.5 USD / hour
Our client, Construction and Capital Projects specifically in Data Center/Critical Facilities , is seeking a Construction Program Manager to join their team. The ideal candidate will have…
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Manager, Experiential Marketing – CVS Media Exchange (CMX)
CVS Health
Chicago, IL
As Manager of Experiential Marketing, you will support the development and execution of CMX experiential programs that bring brands to life through immersive, consumer-centered experiences…
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Client Experience Manager
Triumvirate Environmental
Santa Fe Springs, CA
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Client Experience Manager for our Santa Fe Springs, CA team.
Added 1 min ago
Project Controls Manager
Jacobs
Chicago, IL
We're looking for a collaborative and driven Project Controls Manager who thrives when people are in sync and projects are running not just on time but within budget. Based at our…
Added 1 min ago
CAFE MANAGER - CHICAGO, IL
Compass Group, North America
Chicago, IL
We’re seeking an energetic, entrepreneurial Café Manager who is passionate about people, operations, and creating an exceptional customer experience. This is an exciting opportunity to lead…
Added 1 min ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Chicago, IL
Our Co-op program will begin onsite at an IBM office from May 24, 2027 through August 13, 2027. During this period, you will be expected work 40 hours per week, with a minimum of 3 days per…
Added 1 min ago
Senior Manager, Credit Risk Learning
BMO Financial Group
Chicago, IL
Leads the design, development, and management of effective learning & performance-focused solutions including assessing client needs, developing the learning strategy, designing program and…
Added 1 min ago
Plant Manager
NRG Energy, Inc.
Aurora, IL
Seeks and understands the customer/client’s needs and focuses on meeting and exceeding their expectations
Added 3 mins ago
Environmental Services Department Manager
Healthcare Services Group, Inc.
EVANSVILLE, IN
Role: Environmental Services Department Manager
Added 5 mins ago
Technical Customer Success Manager
Cloudinary
Remote, United States
3+ year’s experience as a Customer Success Manager in a SaaS company
Added 11 mins ago
Project Manager - Commercial Architecture
Colliers Engineering & Design
Houston, TX · Austin, TX
Colliers Engineering & Design is looking for a Project Manager - Commercial Architecture to join our Buildings Engineering Services team in Houston, TX! You will assist in the technical and…
Added 12 mins ago
Data Center Project Coordinator
WSP
Milwaukee, WI
…Project Coordinator is responsible for supporting the Project Manager and project teams with administrative duties throughout the project lifecycle. They will take a proactive role…
Added 16 mins ago
Recovery House Case Manager
Sprenger Wellspring Silver Maple
Massillon, OH
Aids admission staff in new client intake and orientation in accordance with New Client Intake Policies and Procedures.
Added 22 mins ago
Associate Manager PT 20-29 hours
Tumi
Short Hills, NJ
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 24 mins ago
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Reliability Automation Manager
Actalent
Erlanger, KY
- $69.71 USD / hour
Develop and improve the preventive and predictive maintenance program for all equipment.

Closed listing

Maximus

Sr Manager - Proj/Prog

Indianapolis, IN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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