Jobs in the United States

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Added 2 mins ago
Network Engineering Manager
CMH Services Inc.
Maryville, TN
The Manager, Network Engineering is responsible for managing the day-to-day operations and delivery of network engineering services supporting Clayton’s enterprise network. This role leads…
Added 2 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Oklahoma City, OK
…our clients are stable and reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product…
Added 2 mins ago
Archer IRM Developer / Administrator
Cognizant
Oklahoma City, OK
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Oklahoma City, OK
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Oklahoma City, OK
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 2 mins ago
Network Development Manager
Meta
Oklahoma City, OK
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 2 mins ago
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper
QC, CA · ON, CA
…match, tuition reimbursement, employee and family assistance program, and coffee…
Added 7 mins ago
OH
Manager, Strategic Planning
Oscar Health
NY · Tempe, AZ
- $87,188 to $127,149 USD / year
The Manager, Strategic Planning will lead cross-functional programs that advance Service Forward - evolving Oscar's contact-center model to balance high-quality human service with…
Added 7 mins ago
Account Manager SMB- Business Sales
Cellco Partnership
Tucson, AZ
Tracking and reporting progress through sales force automation tools.
Added 10 mins ago
T
IT Operations Manager
Therma
San Jose, CA
- $125,000 to $155,000 USD / year
…IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational…
Added 10 mins ago
T
BAS Service Project Manager
Therma
San Jose, CA
- $125,000 to $175,000 USD / year
The BAS Service Project Manager leads the successful delivery of Building Automation System service projects while maintaining an active presence in the field. This working project manager…
Added 12 mins ago
Data Center Engineering Operations Technician
Amazon Data Services, Inc.
Sterling, VA · Ashburn, VA · Chantilly, VA · Herndon, VA
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 13 mins ago
A
Senior Quality Assurance Manager
Actalent
Foster City, CA
- $69 to $80 USD / hour
Identify and implement opportunities for process efficiency, automation, and innovation within Quality Systems and related processes.
Added 13 mins ago
Mid Market Customer Success Manager
BILL
United States
…we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what…
Added 13 mins ago
AA
Controls Design Engineer
ATC Automation
Simi Valley, CA
- $100,000 to $150,000 USD / year
Develop, program, troubleshoot, and support industrial automation systems.
Added 15 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Eden Prairie, MN
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 16 mins ago
DIGITAL SALES OPERATIONS MANAGER - WAND
Gray Local Media, Inc
Decatur, IL
Partner with the General Sales Manager, Digital Sales leadership, media executives, and station management to develop and execute digital revenue strategies.
Added 18 mins ago
EM
Manager Patient Access
Ellis Medicine
Schenectady, NY
- $27.52 to $41.27 USD / hour
The Manager of Patient Access manages, develops, facilitates and supports programs related to Patient Access and Patient Information Services, Customer Service, Patient Scheduling,…
Added 19 mins ago
Principal Cybersecurity Asset Intelligence
Cummins Talent Acquisition
Columbus, IN
…safeguard the organization’s systems, data, and infrastructure. The manager serves as a coach and mentor to security professionals, builds operational processes aligned with best practices…
Added 22 mins ago
Consumer Salesforce Product Owner
Regions Bank
Birmingham, AL
Provides just-in-time story elaboration to designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps
Added 23 mins ago
Senior Director, Enterprise Infrastructure
Wingstop Global Support Center
Dallas, TX
Added 24 mins ago
Sales Executive, Automation – Public Sector (Federal, State & Local)
SS&C Technologies, Inc.
Remote, United States
…from a cold start, knows the difference between a budgeted program and a wish list, and can hold a credible technical conversation with a CIO, a program manager, and a contracting officer…
Added 28 mins ago
Manager, IT Audit
Biogen
Cambridge, MA
As the Manager, IT Audit at Biogen, you will play a pivotal role in strengthening our technology risk management, cybersecurity posture, and control environment. This position transcends…
Added 28 mins ago
D
Program Manager, Inventory Control Quality Assurance
DSV
Florence, KY
- $97,440 to $115,000 USD / year
Job Posting Title: Program Manager, Inventory Control Quality Assurance
Added 30 mins ago
Data Scientist
PNC
Pittsburgh, PA · Birmingham, AL · Phoenix, AZ · Denver, CO · Strongsville, OH · Dallas, TX
…company’s success. As a Data Scientist within PNC's Data and Automation organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Birmingham, AL, Lakewood, CO or…

Closed listing

Maximus

Sr Manager - Proj/Prog

Indianapolis, IN, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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