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Tax Manager
Cribl
Remote, United States
Strong technical knowledge of ASC 740, US GAAP tax accounting and financial-statement tax disclosures, with experience leading quarterly or annual provision work.
Added 1 min ago
Head Universal Banker - Merrifield Branch
Citigroup
Falls Church, VA
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 1 min ago
Senior Product Operations Manager
Weave
Lehi, UT
- 8+ years of experience in Product Operations, Technical Program Management ,Product Management, Engineering, or a related discipline within a SaaS or technology company.
Added 1 min ago
Project Manager - Oracle EBS
General Dynamics Information Technology
Fairfax, VA
GDIT is seeking an experienced Project Manager to support a potential Centers for Medicare & Medicaid Services (CMS) initiative focused on Medicare claims processing. This large-scale,…
Added 1 min ago
Head Universal Banker - Reston Branch
Citigroup
Reston, VA
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 1 min ago
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Manager, Conversational & Agentic AI
ADP
Norfolk, VA
- $86,600 to $161,600 USD / year
Manager, Digital Marketing - Conversational & Agentic AI
Added 1 min ago
Investments and Business Case, Principal
The MITRE Corporation
McLean, VA
…health, security, and prosperity. Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation,…
Added 1 min ago
Application Integration Engineer
Guidehouse
MCLEAN, VA
…AWS-hosted services supporting the GrantSolutions modernization program. Working in partnership with the Solution Architect, the engineer owns the detailed design, implementation, testing,…
Added 1 min ago
Software Development Manager, Benefits Experience & Technology (BXT)
Amazon
Arlington, VA
…alike to take a high level of ownership for the product vision, technical architecture and project delivery. We need a leader who can cut through the noise, passionately simplify, deliver…
Added 1 min ago
Senior Program, Manager, Central Selection (Tools), WWGS (Worldwide Grocery Stores)
Amazon
Arlington, VA
The ideal candidate will have strong business sense combined with a solid understanding of technical concepts. You can operate independently, think strategically, analyze data, influence…
Added 2 mins ago
Manager, Payment Risk Transformation - Hybrid
Capital One
Richmond, VA · McLean, VA
The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Manager to define and implement the future of payments governance across the enterprise. In this…
Added 2 mins ago
Principal Associate - Program Manager- Product College
Capital One
McLean, VA · Richmond, VA
We are looking for talented individuals to join our team as Program Managers, with an opportunity to lead either our Product Onboarding or our Product Manager Machine Learning programs. As…
Added 2 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
New York, NY
…that same mission of trust and control into the AI era. MCP Manager (MCPM) is our newest product: a governance and management platform for Model Context Protocol (MCP), the emerging…
Added 2 mins ago
Senior Risk Manager - Global Payment Network (GPN) Controls Advisory Team
Capital One
McLean, VA · Richmond, VA
We’re looking for a strategic, forward thinking Senior Manager for our Global Payment Network (GPN) Controls Advisory Team. In this role, you will use your leadership, communication,…
Added 2 mins ago
O
Commercial Technical Program Manager
Oracle
Richmond, VA
- $126,200 to $264,100 USD / year
Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support one of our most strategic global customers.
Added 2 mins ago
E
Paid Media Manager, Hybrid
EAB
Richmond, VA
- $70,000 to $80,000 USD / year
Hybrid is seeking an experienced, strategic, and results-driven Paid Media Manager to join our growing Digital team. This role is ideal for a paid media professional who enjoys balancing…
Added 2 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Richmond, VA
Net Zero Manager, Supplier Clean Energy Responsibilities:
Added 2 mins ago
Senior Associate, Project Manager - Commercial Digital Banking Well Managed Team
Capital One
McLean, VA · Richmond, VA
As the Sr. Project Manager on Digital Banking’s Well Managed Team, you will work directly with leaders in product, tech, design, and the enterprise to develop, deliver, and sustain our…
Added 2 mins ago
Manager - IT Service Management
Maximus
Richmond, VA
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 2 mins ago
Digital Program Manager
Datavant
Richmond, VA
This role is ideal for someone who is highly organized, customer-focused, and eager to grow their expertise in healthcare technology, digital operations, and program management.
Added 2 mins ago
Communications Manager, Long Form Editorial
Meta
Richmond, VA
…editorial vision and a proven ability to write about complex and technical topics in simple and effective language. Excellent cross-functional project management and communication skills…
Added 2 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Richmond, VA
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
Added 2 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Richmond, VA
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 2 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Richmond, VA
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 3 mins ago
D
IT Operations & Security Lead
DataKind
Remote, United States
- $98,000 to $109,000 USD / year
We’re looking for a hands-on IT Manager to own day-to-day IT operations for our office and team. You’ll also be a key partner to our Compliance & Security Director in maintaining our SOC 2…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montgomery, AL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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