Jobs in the United States

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Added 1 min ago
Manager, Drive Unit - Nights
Rivian
Normal, IL
This Drive Unit Manager role is critical to the success of our production operation. This role is responsible for the leadership and development of our group leaders while ensuring KPIs are…
Added 1 min ago
Military and Family Life Counselor - School
Magellan Health
Cherry Point, NC · Havelock, NC
…POC and approved by the Office of Secretary of Defense (OSD) program manager. The CYB will flex schedule to respond to urgent requests as needed or at the request of the Regional…
Added 1 min ago
FG
UAS Security Support, Team Lead
Forge Group, LLC
Arlington, VA
- $125,000 to $160,000 USD / year
management efforts. This position will assist the Program Manager in managing branch project timelines and will remain in
Added 1 min ago
FG
Security Planning Program Support, Team Leader
Forge Group, LLC
Arlington, VA
- $120,000 to $155,000 USD / year
Job Description: The candidate will lead the Security Planning Program Support branch, which supports security planning for special events and public gatherings, active assailant…
Added 1 min ago
FG
Program Manager
Forge Group, LLC
Arlington, VA
- $150,000 to $185,000 USD / year
Job Description: The candidate will serve as the Contract-level Program Manager responsible for all contractor work performed on the CISA ISD Security Programs task order and will be the…
Added 1 min ago
FG
Operations Support, Team Lead
Forge Group, LLC
Arlington, VA
- $115,000 to $150,000 USD / year
…support, website content, and technical editing for CISA ISD Security Programs. This position will assist the Program Manager in managing branch project timelines and will remain in…
Added 1 min ago
FG
Integrated Security & Active Shooter Preparedness, Team Leader
Forge Group, LLC
Arlington, VA
- $125,000 to $160,000 USD / year
Job Description: The candidate will lead the Integrated Security Program and Active Shooter Preparedness branch, which supports facility and physical security standards, ISC compliance…
Added 1 min ago
Manager, Enterprise & Integration Architect
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raritan, NJ
The Manager, Enterprise & Integration Architect is the principal architecture partner to the Chief Architect for defining and governing DePuy Synthes target-state enterprise architecture.…
Added 1 min ago
Technical Product Manager
LMI
Fort Bragg, NC
LMI is seeking a Technical Product Manager to lead a secure cloud platform supporting Department of War mission partners. The platform combines an Amazon Web Services (AWS) GovCloud…
Added 1 min ago
LF
RN Assisted Living (Part-Time)
Lake Forest Village by PureHealth
Denton, TX
- Part-time
Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)
Added 2 mins ago
Personal Banker Assistant
Great Southern Bank
Springfield, MO
…exceeds referral goals. Consistently and accurately uses CRM program in various capacities, including customer profiling. This duty is performed about 25% of the…
Added 2 mins ago
Dietary Manager
Emmetsburg Care Center
Emmetsburg, IA
Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Dietary Manager to join our friendly, caring and supportive team.
Added 2 mins ago
INFORMATION TECHNOLOGY SPECIALIST (NETWORK)
Naval Air Systems Command
Cherry Point, NC
Added 2 mins ago
EC
Engineering Intern- Summer 2027
Eaton Corporation
Middlesex, NC
- $22.15 USD / hour
Must be enrolled in an engineering program at NC State University
Added 3 mins ago
Military and Family Life Counselor - Temporary Backfill
Magellan Health Services
Havelock, NC
…days), with the possibility of longer assignments based on program…
Added 3 mins ago
Military and Family Life Counselor - Temporary Backfill
Magellan Health Services
Camp Lejeune, NC
…days), with the possibility of longer assignments based on program…
Added 3 mins ago
C
Account Development Representative II (Full Time) United States - Virtual Demand Center
Cisco
Research Triangle Park, NC
- Full-time
Work directly with customers to uncover business goals that match with Cisco products, then set qualified introductory meetings for the account manager and/or specialist
Added 3 mins ago
C
Software Engineer Data & AI II (Full Time) – United States
Cisco
Research Triangle Park, NC
- Full-time
This role may be eligible for remote work in the United States depending on business needs and hiring manager approval.
Added 3 mins ago
Military and Family Life Counselor - Temporary Backfill
Magellan Health Services
Fort Bragg, NC
…days), with the possibility of longer assignments based on program…
Added 3 mins ago
Military and Family Life Counselor - Temporary Backfill
Magellan Health Services
Goldsboro, NC
…days), with the possibility of longer assignments based on program…
Added 3 mins ago
Airside Experience Specialist - RDU - FT
Signature Aviation
Morrisville, NC
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 3 mins ago
Airside Experience Specialist - RDU - PT
Signature Aviation
Morrisville, NC
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 3 mins ago
Airside Experience Specialist - INT - PT
Signature Aviation
Winston Salem, NC
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 3 mins ago
M
Project Manager II
modis
Houston, TX
- $60 to $65 USD / hour
Modis is seeking a Project Manager II for a Contract with a client in Houston, TX. The ideal candidate will drive cross-functional projects from planning through execution, ensuring…
Added 3 mins ago
M
Principal Project Manager
modis
Phoenix, AZ
- $85 to $105 USD / hour
Modis is seeking a Principal Project Manager for a Contract with a client in Phoenix, AZ. The ideal candidate will drive systems and test engineering activities, including requirements…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montgomery, AL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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