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Added just now
Program Manager, Medicare Stars & Quality Improvement (Remote)
Molina Talent Acquisition
United States
…planning and implementing QI initiatives and education programs to support improved Medicare Star ratings. Responsible for leading and managing Medicare Star projects and programs involving…
Added just now
Health Plan Quality Program Mgmt & Performance Manager (Remote in TX)
Molina Talent Acquisition
TX
…improvement activities to maintain compliance with quality program requirements and reporting and monitoring for key quality program activities, and provides support and implementation of…
Added 1 min ago
Education Extension Specialist III
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Build relationships with educators, youth program leaders, and community partners to identify programming needs, expand engagement opportunities, and support ongoing collaboration.
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Program Representative
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For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with…
Added 1 min ago
CS
Senior Manager - Web, CMS, E-commerce
Cell Signaling Technology
DANVERS, MA
- $166,000 to $212,000 USD / year
…both platforms and is fully accountable for their roadmaps and business outcomes, shaping how CST creates, manages, and delivers scientific content and product information, and how…
Added 2 mins ago
QA Specialist 3
Jamco America Inc
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Support the Corrective Action and Preventive Action (CAPA) process, including documentation, tracking, and closure of quality issues from various sources (internal, external, customer, or…
Added 2 mins ago
Executive Assistant for Student Wellbeing and Engagement
University of North Carolina- Chapel Hill
NC
…administrative workflows; and manages the Campus Affiliate Program. The position serves as backup for other administrative support staff as needed within other Student Success and Student…
Added 3 mins ago
Customer Service Representative - UniFirst
UniFirst Corporation
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Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
Added 4 mins ago
Senior Electrical Engineer
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United States
…the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and…
Added 5 mins ago
Customer Service Representative - UniFirst
UniFirst Corporation
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Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
Added 6 mins ago
Department Lead - Hardware/tools
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…contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex…
Added 8 mins ago
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DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) ***
Added 11 mins ago
Business Manager C (VDH03480)
Virginia Department of Health
Roanoke, VA
Single and top administrative position in a health district/central office work unit. Functions with a strategic focus on long term issues and vision for central office work unit/district.…
Added 12 mins ago
CC Manager
Turner Construction
Augusta, GA
Oversee local Underrepresented Business Enterprise (UBE) program to achieve established goals.
Added 14 mins ago
Fiscal Assistant III
University of Florida
Gainesville, FL
…to maintain the integrity of College financial records and support internal controls, audit readiness, and regulatory compliance. Responsibilities…
Added 15 mins ago
Account Representative
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Winter Garden, FL
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to…
Added 18 mins ago
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Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive…
Added 21 mins ago
Supply Chain Director
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Partner with Operations, Engineering, Quality, Sales, and Finance to ensure supply chain strategies support business growth and customer expectations.
Added 22 mins ago
Sales Specialist - RTD & Beer
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…customers understand the value behind GALLO’s brands. You’ll also support product demonstrations, tastings, activations, sales presentations, and brand education that create meaningful…
Added 22 mins ago
Professional Services - SVP
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…"better than." Looks for ways to add value through quality, process and standards. Streamlines business processes and resolves problems to address and eliminate "root…
Added 23 mins ago
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Retail Part Time Store Associate
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- Part-time
…unparalleled client satisfaction. The Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned…
Added 23 mins ago
Estimator
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Support efforts to obtain Disadvantaged Business Enterprise (DBE) participation in our bids.
Added 23 mins ago
Project Coordinator, Grid Strategy & Solutions
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Experience in project coordination, project management, program or project support, reporting, or compliance is preferred.
Added 25 mins ago
WI
Accounting Systems Manager
WALKER INC
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- $90,000 to $115,000 USD / year
…and continuous improvement of Walker's financial and related business systems. Combining strong accounting knowledge with systems expertise, this role ensures accurate data, effective…
Added 26 mins ago
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Civil Engineering Technician III
AECOM
Milwaukee, WI
- $26 to $34 USD / hour
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montgomery, AL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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