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VH
Supervisory Health Science Specialist
Veterans Health Administration
Tampa, FL
- $89,508 to $116,362 USD / year
The position will serve as the Director of Project Management and Research Support (PMRS) Core in VA Research and Development (R&D) Service at the James A. Haley Veterans Hospital (JAHVH)…
Added just now
FT
Lead Transportation Program Specialist
Federal Transit Administration
Denver, CO
- $140,239 to $187,093 USD / year
This position serves as a Lead Transportation Program Specialist under the leadership of a Regional Director. You will be responsible for a myriad of programmatic activities, which may…
Added just now
NA
GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $102,415 to $158,322 USD / year
You will report and provide direct support to the overarching F-35 Maintenance Systems Program Management Organization (MxS PMO) Data Portfolio Lead, acting as the Prognostics and Health…
Added 1 min ago
Sr. Manager- Global Talent and Organizational Development
Matthews International Corporation
Pittsburgh, PA
Lead and continuously enhance performance management processes, talent calibration activities, tools and practices that foster a high-performing culture.
Added 1 min ago
Mechanical Department Lead
Cementation USA
Salt Lake City, UT
The Mechanical Department Lead Engineer supervises the Engineers and mechanical designers in the discipline, conducts peer reviews, ensures quality assurance reviews of the work, leads…
Added 1 min ago
Industrial Market Sector Leader
HDR
Phoenix, AZ · Tucson, AZ · Albuquerque, NM
…sector. Key responsibilities consist of helping to drive client management, monitoring and taking action regarding Industrial sector profit and loss, ensuring project delivery and…
Added 1 min ago
North America Building Engineering Services Project Management Director
HDR
Omaha, NE · Phoenix, AZ · Los Angeles, CA · Round Rock, TX · Charlotte, NC · Austin, TX · San Antonio, TX · Kansas City, MO · Dallas, TX · Denver, CO · Folsom, CA · Arlington, VA · Pennington, NJ
The North American Building Engineering Services Project Management Director (PMD) will be responsible for representing and upholding HDR’s project management standards and processes,…
Added 2 mins ago
Information Systems Security Engineer - ACTIVE SECURITY CLEARANCE REQUIRED
LLNL
Livermore, CA
…systems, security systems, security tools for vulnerability management, patch management, and auditing. You will manage complex security plans and component configurations, maintain cyber…
Added 4 mins ago
S
Sr. Sales Executive
SGS
Remote, United States
- $90,000 to $120,000 USD / year
2+ years of project/contract management experience, Required
Added 4 mins ago
Director, AI & Technology Transformation
GlaxoSmithKline Services Unlimited
Remote, United States
· Change-management, project-management or related professional certification.
Added 4 mins ago
SA
Senior Business Process Analyst
Securities and Exchange Commission
Washington, DC
- $153,114 to $259,402 USD / year
The Division of Investment Management is seeking a Management and Program Analyst (Senior Business Process Analyst) to lead and advance its modern process management program, supported by…
Added 4 mins ago
Deputy Program Manager/Business Analyst
ECS FEDERAL LLC
MCB Quantico, VA
The Deputy PM will assist with the overall execution of program activities for the Marine Corps M&RA client at Quantico, VA. Own project planning, delivery, staffing, and client…
Added 6 mins ago
Sr. GRC Analyst
First Entertainment Credit Union
Hollywood, CA
…self-assessments (RCSAs), policy and procedure governance, issue management, and initiatives to strengthen risk culture. The Sr. Analyst works closely with business units to gather data,…
Added 6 mins ago
Enterprise Schedule Analyst - Mid Job #942
Allen Integrated Solutions
Springfield, VA
…Schedule Analyst and the Expert Enterprise Schedule Analyst Lead and work with systems engineers and program, project, and segment managers to provide schedule development and management…
Added 6 mins ago
MI
Senior Help Desk Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Added 6 mins ago
MI
IT Service Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Added 6 mins ago
MI
Help Desk Engineering Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Added 7 mins ago
Senior Benefits Specialist
Acoustical Sheetmetal Company LLC
Virginia Beach, VA
Support complex benefits initiatives, including contract negotiations, policy development, vendor management, and implementation of benefit program enhancements.
Added 7 mins ago
A
Travel Construction Superintendent
Actalent
Boston, MA
- $55 to $64 USD / hour
Lead daily field operations for ground-up construction, including sitework, foundations, structural systems, MEP integration, and project closeout.
Added 7 mins ago
A
Travel Federal Superintendent
Actalent
New York, NY
- $55 to $64 USD / hour
Lead daily field operations for ground-up construction, including sitework, foundations, structural systems, MEP integration, and project closeout.
Added 7 mins ago
AF
SUPERVISORY GENERAL ENGINEER
Air Force Special Operations Command
Cannon AFB, NM
- $106,437 to $138,370 USD / year
…Squadron. The Engineering Flight is responsible for providing project planning, program development, design, energy management, project management, contract execution, and technical…
Added 7 mins ago
A
Federal Superintendent
Actalent
Virginia Beach, VA
- $55 to $64 USD / hour
Lead daily field operations for ground-up construction, including sitework, foundations, structural systems, MEP integration, and project closeout.
Added 7 mins ago
NS
MANAGER
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA
- $138,595 to $197,200 USD / year
You will serve as Head of the Auxiliary Machinery Systems Division as technical authority for life cycle management and in-service engineering of shipboard machinery, machinery systems and…
Added 7 mins ago
Custom Solutions Execution Manager
Fandom
Remote, United States
As the Program Manager, Creative Operations, you will independently lead and manage the end-to-end execution of world-class integrated marketing programs for Fandom’s advertising partners -…
Added 7 mins ago
Senior Benefits Specialist
Indianapolis, IN
…to programs, services and processes. Researches and analyzes program design alternatives and tests proposals prior to implementation. Develops, compares, and standardizes all benefits,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Montgomery, AL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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