Jobs in the United States

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Service Coordinator
LUFKIN Boards
Dickinson, ND
Assist the Operations Manager in scheduling PM downtime for Service Department equipment with minimal disruption to operations.
Added 1 min ago
HK
Compliance & Enrollment Operations Manager
HEALTHY KIDS PROGRAMS
Carmel, NY
- $55,000 to $65,000 USD / year
…benefits administration, licensing, credentialing, auditing, operations, project coordination, or process…
Added 1 min ago
Operation Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
…Facility Managers, the Operational Lead, Operation Project Manager, and Category Manager to ensure consistent performance against service level…
Added 1 min ago
Operations Assistant
Construction Resources
Atlanta, GA
The Operations Associate is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative…
Added 1 min ago
General Manager, Garage Door
Construction Resources
Santa Rosa Beach, FL
Construction Resources is seeking a results-driven General Manager, Product (Garage Door) to lead the growth, profitability, and strategic direction of its garage door business. This…
Added 1 min ago
Field Marketing Manager
Semgrep
New York, NY
In this role, you’ll partner closely with Sales leadership, Revenue Operations, Product Marketing, Brand Activations, and Regional Marketing teams to design GTM programs that scale globally…
Added 1 min ago
General Manager, Fireplace
Construction Resources
Santa Rosa Beach, FL
Construction Resources is seeking a results-driven General Manager, Product (Fireplaces) to lead the growth, profitability, and strategic direction of its fireplace business. This…
Added 1 min ago
Innovation & Change Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Atlanta, GA · Charlotte, NC
JLL - Center of Excellence Transformation & Innovation Manager (P3)
Added 1 min ago
Core Services Mobility Lead
Peraton
Remote, United States
Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance
Added 1 min ago
UO
Lead Case Manager
University of Maryland Medical System
Belcamp, MD
- $44.76 to $67.19 USD / hour
Supports the manager in the coordination of daily care management operations while serving as a clinical and operational expert for the team. Provides day-to-day leadership through workload…
Added 1 min ago
Manager, Clinical Trials Activation
UM Corp (Enterprise)
Miami, FL
Minimum 3 years of relevant experience required
Added 1 min ago
Warehouse Supervisor
Floor and Decor Outlets of America, Inc.
Nashville, TN
1-3 years of previous supervisory experience required (preferably in a warehouse or distribution center environment)
Added 1 min ago
Overnight Receiving Supervisor
Floor and Decor Outlets of America, Inc.
Mount Vernon, NY
1-3 years of previous supervisory experience required (preferably in a warehouse or distribution center environment)
Added 1 min ago
Associate Account Manager
Great Lakes Cheese
Hiram, OH
The Associate Account Manager, Sales will provide daily support for Account Management responsibilities with assigned customers and lead the facilitation for the Sales team with other GLC’s…
Added 1 min ago
II
Utilities Lead
Ingredion Incorporated (NA-US)
Winston-Salem, NC
- $84,400 to $112,533.33 USD / year
…air, electrical distribution, fuel handling, and ash handling operations. Reporting to the Operations Manager, you will work closely with Operations, Maintenance, Engineering, EHS,…
Added 2 mins ago
Operations Manager
WM
Weston, WI · Wausau, WI
Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or
Added 2 mins ago
Box Truck Driver
WM
Tucson, AZ
…trust with our clients. The Route Driver is a member of the Operations team and plays an integral role as the face of WMHS and Medical Waste. The Route Driver maintains WMHS policies,…
Added 2 mins ago
Healthcare Network Security Manager
Allied Universal
Nashville, TN · Chattanooga, TN · Charlotte, NC · Raleigh, NC · Richmond, VA · Phoenix, AZ · Houston, TX · Dallas, TX · Atlanta, GA · Indianapolis, IN · Tampa, FL
QUALIFICATIONS (MUST HAVE): · Must possess one or more of the following:
Added 2 mins ago
Spa Director
Arch Amenities Group
Cincinnati, OH
…and wellness facility. This includes overseeing day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development. The Spa…
Added 2 mins ago
AD
Product Manager, Branding/Fleet
Avery Dennison
Mentor, OH
- $115,000 to $125,000 USD / year
The Product Manager, Branding/Fleet is responsible for planning and managing the P&L and commercial strategy for the Branding segment within the Materials Group North America organization.…
Added 2 mins ago
Environmental Operations Manager
Spur One Inc.
Marion, TX
Operations Manager - Environmental Operations
Added 2 mins ago
Assistant Store Manager - Merchandising
At Home
Knoxville, TN · Farragut, TN
The Assistant Store Manager – Merchandising supports the Store Manager in leading merchandising, store conditioning, and team functions within an At Home store. This role plays a key part…
Added 2 mins ago
I
Business Development Manager - Non-Acute
Inovalon
Tampa, FL
- $65,000 to $85,000 USD / year
…assigned region or book of business. As a Business Development Manager, you independently manage the full sales lifecycle, from prospecting through close, while maintaining accurate…
Added 2 mins ago
Harvest Specialist
Verano
Chester, PA
Must have a positive attitude and work well with others in a team environment
Added 2 mins ago
Project Accountant
Suffolk
San Francisco, CA
Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

Closed listing

Maximus

Sr Manager - Proj/Prog

Montgomery, AL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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Jobs in the United States