Jobs in the United States

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Added 1 min ago
Intern, Operations
Voith Group
Austell, GA
Added 1 min ago
Business Process Manager – Product Information & Technical Service Management
Sherwin-Williams
Cleveland, OH · Minneapolis, MN
The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and…
Added 1 min ago
SA
Experienced Healthcare Capital Project Manager Full-Time Days (Boise, ID)
Saint Alphonsus Health System, Inc.
Boise, ID
- Full-time
Saint Alphonsus Health System is looking for a dynamic Capital Project Manager in Boise, ID who can bring their previous experience managing projects in a healthcare environment and join…
Added 1 min ago
Manager - Finance Operations
Mount Carmel Health System
United States
o Maintains in-depth understanding of Mount Carmel Health System financial operations, systems, and processes. Utilizes information to consult with leadership regarding…
Added 1 min ago
CVO Manager, Remote
Trinity Health Corporation
Livonia, MI
Manages all operational aspects of the system Central Verification Office (CVO) Reappointment Team, to ensure an efficient and effective operation in compliance with various regulatory…
Added 3 mins ago
Manager, Talent Acquisition
CW Talent
Williamsburg, VA
· Support the successful implementation and ongoing optimization of the Workday Applicant Tracking System (ATS), partnering with HRIS, HR leadership, and recruiting teams to configure…
Added 4 mins ago
A
Facility Maintenance Manager
Aerotek
Kansas City, KS
- $60,000 to $75,000 USD / year
Pay - $60k - $75kJob DescriptionThe Facility Maintenance Manager is responsible for the comprehensive leadership, administration, and coordination of maintenance operations across all…
Added 4 mins ago
Financial Analyst
LERETA branding
Remote, United States
Participating in new system implementation, partnering with developers and performing quality controls to ensure the accuracy of past data and new workflows
Added 5 mins ago
MA
Chief Executive Officer
MIDWEST ASSISTANCE PROGRAM, INC.
Maryville, MO · MN · WY · SD · ND · NE · IA · MT · KS · MO
- $150,000 USD / year
Added 6 mins ago
Division Director of Patient Enrollment
Envita Medical Centers LLC
Scottsdale, AZ
…standards, handoffs, scorecard design, forecast process, and manager collaboration cadence, with operating-leader agreement on…
Added 6 mins ago
Director - Marketing (Digital and Web Strategy)
Wesco
Pittsburgh, PA · Glenview, IL
…we depend on but do not control, including Adobe Experience Manager and Magento. As the primary stakeholder of those systems, the Director is accountable for making them work for Marketing,…
Added 7 mins ago
EDI Operations Analyst - Encounters
Elevance Health
Latham, NY · Chicago, IL · Indianapolis, IN · Severn, MD · Norfolk, VA
Works with vendors regarding the implementation or connectivity related to EDI system.
Added 8 mins ago
Senior Business Analyst - Merchandising Product Enablement
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
Driving the requirements gathering efforts for a project (either development or implementation), including managing the expectations of the project manager, the stakeholders, the project…
Added 8 mins ago
Senior Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…engagement and proposal development through detailed design, implementation support, commissioning, and project closeout while coordinating multidisciplinary teams and mentoring junior…
Added 9 mins ago
Manager, Program (Non-Supervisory) - SOM OB-GYN
UMB Staff
Baltimore, MD
The Manager, Program serves as a key member of the MARCH Program management team and is responsible for overseeing the day-to-day operations of the program's training and workforce…
Added 9 mins ago
IG
Oracle Fusion - Project Manager
Insight Global
Portland, OR
- From $68 USD / hour
Senior-level PM with large ERP implementation/integration experience
Added 9 mins ago
Lead Project Manager
Celonis
CA
As a Lead Project Manager, you will support end-to-end implementations of Celonis’ technology across our largest and most strategic customers. You will articulate Celonis’ product…
Added 9 mins ago
Lead Project Manager
Celonis
NY
As a Lead Project Manager, you will support end-to-end implementations of Celonis’ technology across our largest and most strategic customers. You will articulate Celonis’ product…
Added 11 mins ago
Corporate Quality Engineer (Healthcare focus)
Amcor
AF Oshkosh Healthcare Office, WI
Assist Quality manager in establishing, implementing and maintaining the quality management system.
Added 12 mins ago
Airway Transportation Systems Specialist (SSC Coordinator)
Federal Aviation Administration
Dulles Airport, VA
…NAS. Serves as the principal technical specialist, a project manager, on the major projects and/or program areas, resolving unique technical problems without managerial intervention,…
Added 12 mins ago
Cyber Security Manager
Leidos
Alexandria, VA
Leidos is seeking an experienced Cyber Security Manager to lead cybersecurity engineering, risk management, authorization, and security operations support for the United States Coast…
Added 13 mins ago
Manager, Merger & Acquisition Operations & Integrations
PenFed Credit Union
McLean, VA
Coordinate system testing, user acceptance testing, file validation, and production implementation activities.
Added 13 mins ago
National Security Tech Business Development Manager, AWS Classified Regions GTM
Amazon
Arlington, VA
…management experience with the Intelligence Community and/or system integrator sectors. This includes demonstrated knowledge and experience with classified programs/operations, industry…
Added 13 mins ago
Deskside Support Technician
CACI International
Arlington, VA
…the current service desk platform and facilitate a feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality…
Added 13 mins ago
EE
Manager, Enterprise Data Integration & Insights-IT
Estes Express Lines
Richmond, VA
- $111,000 to $191,000 USD / year
We are seeking a dynamic results-oriented Manager for Enterprise Data Integration & Insights to lead the design, development, and delivery of robust data and integration solutions in…

Closed listing

Maximus

Sr Manager - Proj/Prog

Lansing, MI, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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