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Added 6 mins ago
Technical Program Manager, Capacity Planning and Delivery
Meta
Bellevue, WA
Meta is seeking a Technical Program Manager (TPM) at the staff level to lead and deliver large-scale, cross-organizational technical programs. In this role, you will apply deep technical…
Added 6 mins ago
Data Center Strategy & Planning Manager
Meta
Bellevue, WA
We are looking for a Data Center Strategy & Planning Manager with experience in developing infrastructure strategies and programs to join the Strategic Planning team within the Data Center…
Added 7 mins ago
Network Development Manager
Meta
Olympia, WA
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 7 mins ago
Sr Manager - Proj/Prog
Maximus
Olympia, WA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 7 mins ago
Senior Technical Business Development Manager, AWS Marketplace
Amazon
Seattle, WA
At Amazon Web Services (AWS), we are hiring a Sr. Technical Business Development Manager to serve as the connective tissue between our seller and buyer ecosystem - including ISVs, channel…
Added 7 mins ago
Software Development Manager, BDT - Andes Storage / Cairns
Amazon
Seattle, WA
A successful candidate will have a background in the leading team that owns distributed systems, a solid technical foundation, good communication skills, and a motivation to achieve results…
Added 7 mins ago
Sr Risk Manager, Amazon Business Payments & Lending
Amazon
Seattle, WA
The Opportunity: We're looking for a Sr. Risk Manager who'll own the end to end credit strategy for new marketplace launches in the WW Pay-by-Invoice lending portfolio - a high impact role…
Added 7 mins ago
Principal, Human Resources Specialist, ADC Talent
Amazon
Seattle, WA
Leverage AI and available tooling to deliver results quickly while collaborating with Technical Program Management and Business Intelligence partners to shape bespoke tools for long-term…
Added 7 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Redmond, WA · Seattle, WA · Kirkland, WA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 8 mins ago
Electrification Account Manager
ICF Resources, LLC
Albany, NY · Poughkeepsie, NY
ICF is seeking an Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The Account Manager…
Added 17 mins ago
EPC Automation Lead
Bechtel Corporation
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 23 mins ago
Sr. Partner Sales Manager, Retail, Restaurants, CPG
Amazon
Chicago, IL
…through the OneTeam approach; demonstrate proficiency with AI tools to produce quality documents, leverage AI insights for forecasting and leadership alignment, and maintain operational…
Added 24 mins ago
IT Application Development Mgr
United Airlines
Chicago, IL
As the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of United's growth strategy. This technology…
Added 24 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Chicago, IL
…built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business…
Added 31 mins ago
Partner & Revenue Operations Manager
Eon
NY
This is a builder role for someone very technical. You'll do a lot of the work in Salesforce yourself, connect tools through automation, and use AI tools and agents.
Added 53 mins ago
Portfolio Analytics & Strategy Specialist - GenAI
PNC Bank NA
PA
· Bachelor's degree in a technical field or equivalent experience
Added 54 mins ago
CL
Financial Crime Consulting Manager
Crowe LLP
Denver, CO
- $100,900 to $206,400 USD / year
…to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will…
Added 1 hour ago
Head Universal Banker - Eastchester Branch
Citigroup
Eastchester, NY
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 1 hour ago
NH
Hospitality Associate - PT
Northwell Health
Poughkeepsie, NY
- $18.13 to $34.5 USD / hour
Explain room service program and meal selection process and assist patient in selecting meal item.
Added 1 hour ago
NH
Hospitality Associate- Full Time
Northwell Health
Poughkeepsie, NY
- $18.13 to $34.5 USD / hour
- Full-time
Explain room service program and meal selection process and assist patient in selecting meal item.
Added 1 hour ago
C
Sr Engineering Ops Manager
CBRE
New York City, NY
- $155,000 to $160,000 USD / year
…experience. The minimum salary for the Sr. Engineering Operations Manager position is $155,000 annually and the maximum salary for the Sr. Engineering Ops Manager position is $160,000…
Added 1 hour ago
M
Manager, New Car Engineering
MTA
Brooklyn, NY
- From $115,252 USD / year
…electrical/mechanical systems design for new car procurement(s) from technical specification development through contract closeout. The manager will be responsible for railcar operating…
Added 1 hour ago
M
Manager, SMS Standards and Procedures
MTA
Brooklyn, NY
- From $115,252 USD / year
This position is responsible for the development of the Scheduled Maintenance System (SMS) program for all revenue fleets. The incumbent will manage a staff of engineers to establish…
Added 1 hour ago
M
Manager, Carborne System Data Maintenance
MTA
Brooklyn, NY
- From $115,252 USD / year
Maintain software version control, technical documentation, and inventory management for software workstations, portable test equipment (PTE), and specialized diagnostic tools.
Added 1 hour ago
M
Manager, Carborne System Data Development
MTA
Brooklyn, NY
- From $115,252 USD / year
…to ensure safe, reliable implementation and provide ongoing technical support through contract…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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