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Team Lead-109010
ESA Management, LLC
Schaumburg, IL
The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key…
Added just now
CCaaS Platform Lead
Carnival Corporation
Fort Lauderdale, FL
Princess Cruises is seeking a highly experienced Senior Manager, CCaaS Platform & Architecture to lead the strategy, governance, architecture, and operational oversight of our global NICE…
Added 1 min ago
Principal, Corporate Strategy
Royal Caribbean Cruises Ltd
Miami, FL
…the daily operation of a newbuilding project, as the general manager, ensuring all business functions are progressing and in sync, including project strategy, costing and financial, program…
Added 1 min ago
HR Benefits Administrator
Celestica International LP
Remote Employee US, TX
Provides administrative support to the Global Rewards Center of Excellence (COE) leadership team for the US Benefits Program.
Added 2 mins ago
Kitchen Staff Substitute
Opaa!
Bethany, MO
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 2 mins ago
Kitchen Staff
Opaa!
Windsor, MO
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 2 mins ago
Kitchen Staff
Opaa!
Hermann, MO
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 2 mins ago
Kitchen Staff Substitute
Opaa!
Carrollton, MO
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 2 mins ago
Kitchen Staff
Opaa!
Carrollton, MO
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 2 mins ago
Shift Manager
Arby's
HARRISONBURG, VA
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
Added 2 mins ago
Shift Manager
Arby's
LEXINGTON, VA
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
Added 4 mins ago
Recovery House Case Manager
Silver Maple Recovery
Massillon, OH
Assists clients to and from treatment groups, individual therapy, program activities and self-help meetings in accordance with daily schedule.
Added 5 mins ago
Interior Design Project Manager
Colliers Engineering & Design
Philadelphia, PA · Conshohocken, PA
Colliers Engineering & Design is currently looking for a Commercial Project Manager to join our Interior Design team in our Philadelphia, PA office! In this role, you will manage, direct,…
Added 5 mins ago
Assistant Project Manager - Interior Design
Colliers Engineering & Design
Philadelphia, PA
Colliers Engineering & Design is looking for an Assistant Project Manager - Interior Design to join our Commercial Building Engineering Services team in Philadelphia, PA! You will assist in…
Added 5 mins ago
Oil Change Shop Manager - Shop#87 - 2671 Roosevelt Blvd
Driven Brands Shared Services LLC
Clearwater, FL
…ask about our opportunities to join the team as an Assistant Manager or…
Added 5 mins ago
Fitness Manager 1-7339
YouFit
Boca Raton, FL
Join our team as a Fitness Manager and lead our personal training program to success. You will be responsible for driving revenue, ensuring exceptional customer service, and fostering a…
Added 5 mins ago
Fitness Manager 1-7797
YouFit
Davie, FL
Join our team as a Fitness Manager and lead our personal training program to success. You will be responsible for driving revenue, ensuring exceptional customer service, and fostering a…
Added 6 mins ago
Retail Branch Management Trainee
Isabella Bank
Clare, MI
Isabella Bank’s Retail Branch Management Trainee Program is designed to prepare high-potential individuals for future branch leadership roles. The individual will gain hands-on experience…
Added 6 mins ago
Warehouse Associate
Westshore Home
Myrtle Beach, SC · Conway, SC
A Warehouse Associate will assist the Warehouse Manager in everything pertaining to shipping, receiving, supplies, consumables, daily installation tasks, and building/fleet maintenance.
Added 10 mins ago
PRODUCE/CLERK
The Kroger Co.
Lynnwood, WA
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 11 mins ago
Community Engagement Specialist
Canandaigua National Bank & Trust
Pittsford, NY
The Community Engagement Specialist provides administrative and program support for the bank’s community engagement initiatives, including philanthropic giving, employee volunteer programs,…
Added 11 mins ago
Security Specialist (Personnel)
U.S. Army Forces Command
Fort Drum, NY
…Responsibilities Assists in the administration of a personnel security program to include processing security clearance applications and periodic reinvestigations. Applies security…
Added 11 mins ago
B
Retail Selling Floor Supervisor - Full-Time
Burlington
Oceanside, NY
- $18.5 to $20.5 USD / hour
- Full-time
Supervise all store functions and associates while in the role of Manager on Duty
Added 11 mins ago
NH
Registered Nurse (RN) - Wound Care Center
Northwell Health
Huntington, NY
- $90,000 to $145,000 USD / year
…treatments and/or diagnostic procedures; keeps the Patient Care Manager/designee and/or physician, abreast of changes in patient's condition and/or treatments, as appropriate; uses clinical…
Added 11 mins ago
NH
Registered Nurse (RN) - Float (Med Surg)
Northwell Health
Mount Kisco, NY
- $62.04 to $93.97 USD / hour
…treatments and/or diagnostic procedures; keeps the Patient Care Manager/designee and/or physician, abreast of changes in patient's condition and/or treatments, as appropriate; uses clinical…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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