Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
IC
Federal Education Technician full time (Must be Master's degree)
InfiniSource Consulting Solutions
Maxwell AFB, AL
- $40,000 to $42,000 USD / year
- Full-time
The Associate of Applied Science Degree in Air Force Leadership and Management’s Studies also known as the Air Force Civilian Associate Degree Program’s (CADP) focus is to provide…
Added 12 mins ago
Channel Development Lead
Humana
Charleston, WV
PMP certification or 4+ years of advanced project or program management experience.
Added 12 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Charleston, WV
- $88,900 to $160,100 USD / year
As a Business Systems Analyst Senior, you will be responsible for:
Added 12 mins ago
C
Regional Maintenance Manager
CBRE
Charleston, WV
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added 12 mins ago
Sr Manager - Proj/Prog
Maximus
Charleston, WV
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 15 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 20 mins ago
Senior Design Engineer
Caterpillar, Inc.
Lafayette, IN
The Large Power Systems Division (LPSD) has an opening for a Senior Design Engineer responsible for leadership and execution of Mechanical Engineering Design to Order (DTO) projects for the…
Added 20 mins ago
Channel Development Lead
Humana
Indianapolis, IN
PMP certification or 4+ years of advanced project or program management experience.
Added 20 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Indianapolis, IN
- $88,900 to $160,100 USD / year
As a Business Systems Analyst Senior, you will be responsible for:
Added 20 mins ago
Senior Manager, Program Management
Bristol Myers Squibb
Indianapolis, IN
Establish the program management structure, processes, systems, and tools for the site.
Added 20 mins ago
Sr Manager - Proj/Prog
Maximus
Indianapolis, IN
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 20 mins ago
C
Regional Maintenance Manager
CBRE
Indianapolis, IN
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added 20 mins ago
Director - Real World Data Scientist
Lilly
Indianapolis, IN
…pharmacy claims data and translation of research questions into program…
Added 21 mins ago
Technical Environmental Data and Systems Specialist
State of Indiana
Indianapolis, IN
The Technical Environmental Data and Systems Specialist serves as a senior-level technical advisor within the Compliance and Enforcement Branch of the Office of Water Quality. The role…
Added 34 mins ago
Cloud Engineer
Progress Rail Services Corp.
Albertville, AL
…platforms, CI/CD automation, infrastructure as code, source code management, developer productivity tools, and cloud…
Added 34 mins ago
Scheduler IV
CGI Technologies and Solutions, Inc.
Huntsville, AL
-Update existing SLS program and project schedules monthly per IMSDRD within Microsoft Project Server. Analyze schedule performance, identify critical paths, and make recommendations to the…
Added 34 mins ago
Senior Scheduler
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a highly experienced Senior Schedule Analyst to support the NASA Space Launch System (SLS) Program. This role provides mission critical scheduling expertise for large…
Added 35 mins ago
Principal Material Project Manager
Leidos
Huntsville, AL
Leidos is excited to announce an opening for a Principal Material Project Manager on our Global Supply Chain team in Huntsville, AL . The Material Project Manager (MPM) works as part of a…
Added 38 mins ago
Technical Program Manager
Jobgether
Remote, United States
Proficiency with program and project management tools such as Jira, Confluence, Aha!, or equivalent platforms for planning, tracking dependencies, reporting progress, and maintaining…
Added 38 mins ago
J
Deputy Program Manager
Jobgether
Remote, United States
- $103,500 to $181,100 USD / year
The Deputy Program Manager will provide strategic oversight and operational leadership for large-scale, high-impact programs and projects supporting critical government missions. This role…
Added 38 mins ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 41 mins ago
E T Consultant Senior Health Specialist
World Bank Group
Washington, DC
Added 41 mins ago
Integrated Program Planning Asc Mgr - L4 - TX
Lockheed Martin
Arlington, TX · Arlington
As an Integrated Program Planner you’ll be the keystone of schedule‑driven success for some of the nation’s most critical programs. You’ll design and sustain Integrated Master Schedules…
Added 41 mins ago
Inventory/Material Handler- Level 4
Lockheed Martin
Luke AFB, AZ · AZ
…Lockheed Martin subject matter expert for warehouse inventory management and will be responsible for briefing senior level management on key performance indicators and supply chain metrics.…
Added 41 mins ago
Program Management Stf - E4
Lockheed Martin
Lexington, KY · Lexington
The Program Management Stf for Special Operations Forces Global Logistics Support Services (SOF GLSS) will lead execution of Engineering Services contracts, maintenance and modification…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

Report this job