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Added 3 mins ago
DH
RN Educator, Clinical Documentation Integrity - Must Reside in Colorado
Denver Health
Denver, CO
- $85,600 to $132,600 USD / year
…orientation curriculum and ongoing educational strategy to advance program outcomes. As requested by the CDI Manager, the educator performs concurrent and retrospective reviews, quality…
Added 3 mins ago
10078 IT Solution Architect Principal II
PSEG
Newark, NJ
…reliable utility operations. The role partners with business and technology stakeholders to define solution architecture, drive systems integration, and deliver secure, compliant, and…
Added 3 mins ago
VE
Payroll Analyst-1 - White Plains, NY
Veterinary Emergency Group (VEG)
White Plains, NY
- $70,000 to $90,000 USD / year
…That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life…
Added 3 mins ago
Senior Assistant Director for Financial Aid Operations and Student Experience
University of North Carolina- Chapel Hill
NC
…aid professional to serve as Senior Assistant Director for Technology and Student Experience. This position provides leadership for financial aid operational readiness, technology…
Added 3 mins ago
SO
Senior .Net Developer (Software Development Specialist 4 - PN 20014439)
State of Ohio
Columbus, OH
- $46 to $48.28 USD / hour
The Office of Management Information Systems (OMIS) delivers and supports the technology solutions that power critical public health services across Ohio. Our team builds modern, secure,…
Added 5 mins ago
Leadership Development Specialist 5
United Launch Alliance
Centennial, CO
…career while working in a team-oriented culture that combines technology, innovation, ingenuity and a commitment to the extraordinary. Whether you are in college just launching your career,…
Added 5 mins ago
Manager, Drive Unit - Nights
Rivian
Normal, IL
…protect it for future generations. Role Summary This Drive Unit Manager role is critical to the success of our production operation. This role is responsible for the leadership and…
Added 6 mins ago
A
Customer Service Rep II - Part Time (20 hours a week)
AECOM
Remote, United States
- $22 to $30 USD / hour
- Part-time
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 6 mins ago
Real Estate Program Manager
Nokia
United States
The Real Estate Program Manager will lead program-level coordination of Nokia’s lab consolidation and relocation initiatives. The role will bring together Business, R&D IT, Real Estate,…
Added 8 mins ago
PS
Assistant Manager (Retail/Storage) - SC18
Prime Storage Group
Hilton Head Island, SC
- $17 to $19 USD / hour
…portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core…
Added 9 mins ago
HW
5544 - Assistant Store Manager FT
Hat World Inc.
Baltimore, MD
- $16.5 to $21 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 13 mins ago
SG
Engineering Project Manager
Syngenta Group
Pasco, WA
- $98,000 to $182,000 USD / year
Deliver part of the Syngenta capital investment program by:
Added 13 mins ago
Business Program Manager
Grant PUD
Ephrata, WA
Grant PUD - Unified Insurance Program (uip-wa.org)
Added 13 mins ago
Primavera Project Scheduler/Analyst
Leidos
Des Moines, WA
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with…
Added 13 mins ago
UO
Financial Aid Counselor
University of Washington
Bothell, WA
- $60,432 to $67,656 USD / year
Review a variety of reports such as outside aid, ISIR load, change in program or major, change in class standing, graduation date, etc., comparing new data to previously recorded data,…
Added 13 mins ago
Manager, Payload Manufacturing Test Engineering, Amazon Leo
Amazon
Kirkland, WA
We are looking for an experienced Engineering Manager to lead our PAA Manufacturing Test engineering team at Amazon Leo. In this role, you will own the people, processes, and equipment that…
Added 13 mins ago
Electronics Engineer
Bonneville Power Administration
Vancouver, WA
…organization (JTT), Controls & Communications (JT), of Chief Information Office (J). A successful candidate in the Electronics Engineer position will serve as an electronics engineer…
Added 13 mins ago
Electronics Engineer
Bonneville Power Administration
Vancouver, WA
…organization (JTT), Controls & Communications (JT), of Chief Information Office (J). A successful candidate in the Electronics Engineer position will serve as an electronics engineer…
Added 13 mins ago
Sr. Program Manager, Amazon Shipping, Amazon Shipping
Amazon
Bellevue, WA
Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program…
Added 13 mins ago
TPM-Manufacturing Systems, Amazon Leo, Manufacturing Execution Systems
Amazon
Bellevue, WA
As a Technical Program Manager for Manufacturing Execution Systems (MES), you will partner with cross-functional teams across Leo - including hardware, software, supply chain,…
Added 13 mins ago
Senior Product Manager-Tech , Speed + AI, Speed + AI
Amazon
Bellevue, WA
Amazon's Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of…
Added 13 mins ago
Sr. Supply Chain Manager, Sub Same Day
Amazon
Bellevue, WA
We are seeking a Senior Supply Chain Manager to join our dynamic team. In this role, you will handle ambiguous initiatives independently, using domain expertise to define problems,…
Added 13 mins ago
Senior Financial Analyst, Operations Finance Transportation Controllership
Amazon
Bellevue, WA
This role partners across Transportation, Fulfillment, Supply Chain, and Technology teams to improve efficiencies while improving customer experience globally. This role works with business…
Added 13 mins ago
Senior Trade Compliance Program Manager, Global Trade Services
Amazon
Bellevue, WA
Amazon is looking for a Senior Trade Compliance Program Manager (PM) to build import and export risk management solutions for growing international businesses in the Trade Operations space.…
Added 13 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
Bellevue, WA
As a Construction Manager within Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM), you will be a key contributor within the lifecycle of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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