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(USA) Operations Manager I-1
Walmart
PERRIS, CA
- $92,400 to $138,600 USD / year
…matter expertise developing requirements providing solutions for complex problems that span multiple businesses functions and timeframes with new or existing tools and partnering…
Added just now
REMOTE - Manager, HRIS
Ross Stores, Inc.
Dublin, CA
The HRIS Manager will provide leadership, planning, and management for the ongoing administration, enhancement, and service delivery of SuccessFactors Performance & Goals and related Talent…
Added 1 min ago
SUPERVISORY IT SPECIALIST (INFOSEC)
Naval Sea Systems Command
Port Hueneme, CA
Added 1 min ago
DC
Senior Manager, Regulatory Affairs
Danaher Corporation
Vista, CA
- $155,000 to $165,000 USD / year
The Senior Manager, Regulatory Affairs is responsible for developing and executing global regulatory strategies for high-complexity hardware and software products including but not limited…
Added 1 min ago
Sr. Strategic Sourcing Director
MiniMed
Virtual, CA
…you’re energized by building strategic partnerships and solving complex supply chain challenges, this is an opportunity to make a lasting…
Added 1 min ago
Senior Manager, IT Solution Planning & Delivery (AMI 2.0 Program)
Southern California Edison
Rosemead, CA
Become a Senior Manager, IT Solution Planning & Delivery (AMI 2.0 Program) at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead a team in the…
Added 1 min ago
Associate Analyst, HRIS
Ross Stores, Inc.
Dublin, CA
…upgrades, learning technology implementations, and learning program…
Added 1 min ago
Principal AI Engineer
MiniMed
Northridge, CA
…work of other engineers on the team so the bar holds without a manager in the…
Added 1 min ago
Principal Biomedical Engineer
MiniMed
Northridge, CA
…skills, cross-functional leadership, and experience transferring complex products into validated, high-volume manufacturing…
Added 1 min ago
Branch Manager Northridge
Wells Fargo
NORTHRIDGE, CA
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 1 min ago
Engineering Manager
Minth North America
Gadsden, AL
Troubleshooting – Independently resolve routine mechanical, electrical, pneumatic and hydraulic faults; investigate recurring failures and coordinate escalation of complex issues.
Added 1 min ago
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Translation Coordinator
Actalent
South San Francisco, CA
- $50 to $53 USD / hour
…creative content. This role works closely with a Localization Manager, internal content owners, translation vendors, and internal linguistic reviewers to ensure accurate, consistent, and…
Added 2 mins ago
SU
Student Dining Senior General Manager
Stanford University
Stanford, CA
- $89,179 to $110,501 USD / year
The Student Dining Senior General Manager is the senior operational leader for multiple residential dining halls or a large, complex dining operation. Reporting to the Senior Director of…
Added 2 mins ago
Sr District Manager-Healthcare, Janitorial
ABM Industries
Glendale, CA
ABM is seeking an experienced and results-driven Senior District Manager to lead healthcare support services operations across multiple hospital, outpatient, and healthcare facilities. This…
Added 2 mins ago
Program Manager III
General Atomics
Poway, CA
…technical field as well as eleven or more years of progressively complex program administration experience. May substitute equivalent experience in lieu of…
Added 2 mins ago
Project Manager I
General Atomics
Poway, CA
Typically requires a Bachelors in Business Administration or related discipline and at least six years of progressively complex experience in project administration. May substitute…
Added 2 mins ago
Lead Marketing Copywriter IV
Kaiser Permanente
Pasadena, CA
…and cross-functional teams. The role reports into a Senior Manager on the Creative…
Added 2 mins ago
Branch Manager North Coast District
Wells Fargo
SANTA ROSA, CA · ROHNERT PARK, CA · SEBASTOPOL, CA · WINDSOR, CA · HEALDSBURG, CA
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 2 mins ago
Manager, Business Development
Encord
San Francisco, CA · New York City, NY
…and healthcare, we’re solving AI’s hardest problem: turning complex, real-world data into production-ready intelligent…
Added 2 mins ago
Technical Program Manager, FAIR (AI Research)
Meta
Menlo Park, CA
As a Technical Program Manager (TPM) at FAIR, you will lead complex, cross-functional programs that accelerate scientific discovery and innovation at Meta. You will partner closely with…
Added 2 mins ago
Program Manager, Applied AI Engineering
Meta
Menlo Park, CA
As a Program Manager for Applied AI Engineering (AAI Eng) organization, you will be a part of the team that manages the business operations across the entire org, working closely with…
Added 2 mins ago
Network Development Manager [Americas]
Meta
Menlo Park, CA
…social technologies. Specifically, we invest in and develop complex terrestrial networks to connect Meta's data centers (DCs), Edge Points of Presence (PoPs) and Meta Network Appliances…
Added 2 mins ago
Compliance Assurance Program Manager
Meta
Menlo Park, CA
Compliance Assurance Program Manager Responsibilities:
Added 2 mins ago
HA
RF/ Radar R&D Project Manager
Honeywell Aerospace
Torrance, CA
- $137,000 to $196,500 USD / year
As an RF/Radar R&D Project Manager, you will lead and manage projects in our RF/Radar team in Advanced Tech, work on engineering design, and manage project proposal efforts. As a proactive…
Added 2 mins ago
Technical Writer
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
…analytical rigor, attention to detail, and capacity to grasp complex subject matter that are essential to producing high-quality…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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