Jobs in the United States

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Added 2 mins ago
Account Manager - Commercial HVAC
Mesa Energy Systems, Inc.
Reno, NV
…relationships with prospective clients.• Working with the Sales Manager and Branch Manager along with other Team members to review and improve account programs and processes to meet…
Added 2 mins ago
Boiler Service Development Manager
Mesa Energy Systems, Inc.
Phoenix, AZ
The Boiler Service Development Manager is responsible for the overall growth, profitability, operational performance, and strategic development of Mesa Energy Systems' Boiler Services…
Added 2 mins ago
EF
Quality, Compliance and Safety Specialist (SHC)
EMCOR Facilities Services, Inc.
Redwood City, CA
- $128,000 to $133,000 USD / year
Ensures EMCOR’s program follows Stanford hospitals’ policies for Environmental Health and Safety and Infection Prevention and Control.• Operates as a delegate of the Business Operations…
Added 3 mins ago
EF
RMMC Lead
EMCOR Facilities Services, Inc.
Golden, CO
- $28 to $48 USD / hour
…from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior…
Added 3 mins ago
General Maintenance Technician
EMCOR Facilities Services, Inc.
Alpharetta, GA
…from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior…
Added 5 mins ago
Cúram Developer – Mid-Level (NC FAST O&M)
Mfinite Consulting
Raleigh · Raleigh, NC
…Carolina Department of Health and Human Services (NC DHHS) NC FAST program's Operations and Maintenance…
Added 8 mins ago
Trainee Affairs Coordinator
HMAI - Houston Methodist Academic Institute - Houston Methodist Academic Institute
United States
Works directly with Clerkship Directors, Manager for undergraduate medical education, and the medical students to facilitate all aspects of the undergraduate medical education program. This…
Added 9 mins ago
VC
Senior Director-Internal Audit (Network)
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ · Ashburn, VA · Lake Mary, FL
- $167,000 to $320,000 USD / year
…a best-in-class audit function that adds value and improves operations by providing independent, objective assurance. You’ll serve as a visionary leader and trusted partner overseeing the…
Added 10 mins ago
CP
Senior Account Manager SLED Sales
Cellco Partnership
Minneapolis, MN
- $53,000 to $92,000 USD / year
…as a trusted advisor, helping these agencies optimize their…
Added 10 mins ago
VC
Sales Ops & Eblmt-Assoc Dir
Verizon Corp Rsrcs Group LLC
Rolling Meadows, IL
- $125,500 to $219,000 USD / year
Partner Across the Business: Serve as the primary enablement leader supporting Sales Leadership, Product Marketing, Sales Engineering, Revenue Operations, Learning & Development (L&D), and…
Added 10 mins ago
JR
Dental Office Manager
JEFFERY RISO DDS LLC
Baton Rouge, LA
- $52,000 to $63,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 10 mins ago
LD
Dental Office Manager
LAKIREDDY DENTAL, LLC
Pickerington, OH
- $53,000 to $57,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 10 mins ago
AD
Dental Office Manager
Alpert DDS, PC
Palm Springs, CA
- $70,000 to $73,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 10 mins ago
DS
Dental Office Manager
Dr. Scott Dickinson, D.M.D., P.C.
Hattiesburg, MS
- $50,000 to $55,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 12 mins ago
Point of Entry Nurse | Transfer Center
HMH - Houston Methodist Hospital - The Methodist Hospital
United States
Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certificates, Licenses and Registrations section
Added 12 mins ago
JD
Assistant Dental Office Manager
Judge Dental PC
Sacramento, CA
- $24 to $26 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
JD
Assistant Dental Office Manager
Judge Dental PC
Fairfield, CA
- $24 to $26 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
LD
Assistant Dental Office Manager
LAKIREDDY DENTAL, LLC
Columbus, OH
- $19 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
KD
Assistant Dental Office Manager
KUNDURU DENTAL PLLC
Fort Worth, TX
- $19 to $23 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
DS
Assistant Dental Office Manager
Dr. Scott Dickinson, D.M.D., P.C.
Tupelo, MS
- $20 to $23 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
LD
Assistant Dental Office Manager
LAKIREDDY DENTAL, LLC
Columbus, OH
- $18 to $20 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
MB
Assistant Dental Office Manager
Matthew B. Brady, D.D.S., A Professional Limited Liability Company
Lafayette, LA
- $17 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
TD
Assistant Dental Office Manager
TX-SCD DENTAL, P.C.
Pasadena, TX
- $18 to $20 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
KD
Assistant Dental Office Manager
KAPILIKISHA DMD LLC
Branson, MO
- $21 to $23 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 12 mins ago
KD
Assistant Dental Office Manager
KOENTJORO DENTISTRY OAKVIEW LLC
Omaha, NE
- $22 to $25 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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