Jobs in the United States

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Added 3 mins ago
General Manager - Restaurant
Love's Travel Stops & Country Stores
Saint Clairsville, OH
· Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Added 3 mins ago
General Manager in Training - Retail
Love's Travel Stops & Country Stores
Richmond, IN
· Hands-on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care.
Added 4 mins ago
General Manager in Training - Retail
Love's Travel Stops & Country Stores
Bloomsdale, MO
Hands-on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care.
Added 9 mins ago
Nurse Manager II - Anesthesiology
Kaiser Permanente
Oakland, CA
Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and…
Added 9 mins ago
Operations Manager II - Anesthesiology
Kaiser Permanente
Oakland, CA
Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items, ensuring compliance with timelines and financial commitments.…
Added 9 mins ago
National Benefits Consulting Manager
Kaiser Permanente
Atlanta, GA
…requirements across the Commercial and Government Lines of Business. Regulatory compliance of health plan administration with federal and state laws and includes cross functional…
Added 13 mins ago
Field Marketing Manager - US
BLP Digital AG
Boston, MA
- Make every program executive-ready. Adapt BLP's messaging, customer stories, and proof points with Product Marketing for US finance and operations leaders, leading with business outcomes…
Added 26 mins ago
EC
Infrastructure Specialist
Eaton Corporation
Greenwood, SC
- $84,000 to $123,000 USD / year
The expected annual salary range for this role is $84000 - $123000 a year. This position is also eligible for a variable incentive program.
Added 37 mins ago
Restaurant General Manager
Vail Resorts
Vail, CO
The Restaurant General Manager is responsible for the overall operation, performance, and profitability of the restaurant. This individual leads all aspects of the business including…
Added 37 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
Knowledge of Eurofins' products, testing capabilities, technology, production, support systems, program specifications, and laboratory procedures
Added 38 mins ago
Sterility Supervisor
Eurofins US Network
Centennial, CO
The Laboratory Supervisor (LS) will work under the general direction and guidance of the Department Manager and Laboratory Operations Management. The LS will perform job duties in…
Added 38 mins ago
Security Program Manager - CO
Patriot Group International, Inc
Aurora, CO
Patriot Group International LLC. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by…
Added 38 mins ago
Senior Regional Risk Manager
Ameriprise Financial
Denver, CO
Added 38 mins ago
XE
IT Operations Manager
Xcel Energy
Denver, CO
- $97,600 to $138,600 USD / year
The IT Operations Manager is responsible for operational IT services and corresponding SLAs pertaining to their respective domain. They will lead the team and oversee day to day activities…
Added 1 hour ago
Study Design Lead – Clinical Research , Central Labs Services
Labcorp
Indianapolis, IN
…and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most…
Added 1 hour ago
IT Director
State of Indiana
Indianapolis, IN
Directly supervise or provide functional direction to Deputy Information Technology Director(s), function manager(s), supervisor(s) and other information technology staff.
Added 1 hour ago
Technical Program Manager, Big Data and Analytics
Google
Sunnyvale, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 hour ago
Senior Director, Plant Manager – Missile Integration & Electronics
Leidos
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting missile integration and test operations and…
Added 1 hour ago
Principal Material Project Manager
Leidos
Huntsville, AL
The PMPM reports to the Material Operations & Strategies Associate Director, is directly aligned to the Program Manager, and represents Material Operations & Strategies on customer…
Added 1 hour ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Provide strategic compliance guidance to executive leadership regarding business expansion, partnerships, acquisitions, technology development, and market-entry decisions.
Added 1 hour ago
E T Consultant Senior Health Specialist
World Bank Group
Washington, DC
…related to health workers, pharmaceuticals, and healthcare technology and facilities; and strengthening models of governance for the health sector that recognize core functions for…
Added 1 hour ago
Mechanic - Brownstown, MI
Jacobs
Rockwood, MI · Troy, MI
…lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and…
Added 1 hour ago
Infrastructure Product Manager / Technical Program Manager
HTC Global Services Inc
Dearborn, MI
Infrastructure Product Manager / Technical Program Manager Overview / Summary
Added 1 hour ago
IT Automation Solution Architect
Henry Ford Health System
Detroit, MI
The IT Automation Solution Architect is responsible for participating in the identification and understanding of the business problem, overall design, implementation and managing automation…
Added 1 hour ago
Medicaid Implementation Senior Project Manager
Humana
Lansing, MI
Understands interdependencies between technology, operations, and business needs.

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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