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Added 1 min ago
Onsite Oversight Quality Manager
Kiwa
Pennsylvania-Homer City
Kiwa PPI is seeking an experienced Onsite Oversight Quality Manager for a contract / freelance (1099) assignment supporting a major construction project. This position will provide onsite…
Added 6 mins ago
Project Manager
Catskill Watershed Corporation
Arkville, NY
Added 7 mins ago
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Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
Manage technical deliverables and communicate project scope, schedules, risks, issues, and progress.
Added 7 mins ago
Supervisor Integrated Field Design
Avangrid Service Co
CLIFTON PARK, NY
Job Title: Supervisor-Integrated Field Design Location: Mechanicville, NY Reports to: Sr. Manager- Scheduling & Engineering Work Type: Office (5 days) The salary range for this position is…
Added 7 mins ago
Engineer Substation
Avangrid Service Co
CLIFTON PARK, NY
Engineer - Substations Location: Rochester, Binghamton, Brewster or Mechanicville, NY Reports to: Manager - Projects Unit Work Type: Office, 5 Days The salary range for this position is…
Added 7 mins ago
Program Manager, Capital Equipment Services (Remote)
AngioDynamics, Inc.
LATHAM, NY
…Responsibilities It is the primary responsibility of the Hardware Service Program Manager to directly support Hardware Service leadership in the implementation of operational initiatives…
Added 7 mins ago
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Engineer Manager at The Opus, Westchester
Crescent Hotels and Resorts
White Plains, NY
- $90,000 to $100,000 USD / year
401K matching program for eligible associates
Added 7 mins ago
JD Edwards Developer Analyst
Pernod Ricard USA
WHITE PLAINS, NY
…main responsibility of the JD Edwards Developer is to handle technical service requests and provide business applications support for JD Edwards and ancillary systems. This includes…
Added 7 mins ago
Project Manager - Contract Performance Management EDR
GE Vernova
Schenectady, NY
We are seeking an experienced Project Manager to lead the planning and execution of wind turbine repowering projects. This role will be responsible for coordinating multidisciplinary teams…
Added 8 mins ago
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Sr Engineering Ops Manager
CBRE
New York City, NY
- $155,000 to $160,000 USD / year
…experience. The minimum salary for the Sr. Engineering Operations Manager position is $155,000 annually and the maximum salary for the Sr. Engineering Ops Manager position is $160,000…
Added 8 mins ago
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Manager, New Car Engineering
MTA
Brooklyn, NY
- From $115,252 USD / year
…electrical/mechanical systems design for new car procurement(s) from technical specification development through contract closeout. The manager will be responsible for railcar operating…
Added 8 mins ago
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Manager, SMS Standards and Procedures
MTA
Brooklyn, NY
- From $115,252 USD / year
This position is responsible for the development of the Scheduled Maintenance System (SMS) program for all revenue fleets. The incumbent will manage a staff of engineers to establish…
Added 8 mins ago
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Manager, Carborne System Data Maintenance
MTA
Brooklyn, NY
- From $115,252 USD / year
…changes, and assist shops in implementing these changes. The manager will also implement a hardware configuration control plan for Portable Test Equipment (PTE) to maintain a state of good…
Added 8 mins ago
Customer Experience Manager- EdTech
Accenture
New York City, NY · Albany, NY
Minimum of 4 years of project and program management experience
Added 8 mins ago
C
Regional Maintenance Manager
CBRE
Albany, NY
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 8 mins ago
Network Development Manager
Meta
Albany, NY
2+ years of experience in network development, telecommunications, fiber optic infrastructure, or a related field (commercial, technical, or project management roles)
Added 8 mins ago
Sr Manager - Proj/Prog
Maximus
Albany, NY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
Manager Projects Unit
Avangrid Service Co
ROCHESTER, NY
Manager - Projects Unit Reports to: Director - Projects Location: In Office, Kirkwood NY, Rochester NY The base salary range for this position is dependent upon experience and location,…
Added 9 mins ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
New York, NY
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Added 9 mins ago
Associate, Rolling Stock Strategy & Analysis
MTA
New York, NY
The incumbent will support the Rolling Stock Program's efforts to draft technical specifications that optimize TCO, align reliability incentives with manufacturers, and position the MTA as…
Added 9 mins ago
Manager, Tech Risk & Analysis
Capital One
New York, NY
Lead and support project and program delivery, execute deliverables in fast paced environment, and work across multiple workstreams
Added 9 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
New York, NY
As a Construction Manager within Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM), you will be a key contributor within the lifecycle of…
Added 9 mins ago
Bloom Finance and Commercial Manager
Google
New York, NY
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 9 mins ago
Vice President, Program Executive
MTA
New York, NY
The function of the DSO is typically summarized by three interdependent roles : enabling, assuring, and optimizing program operations. The DSO enables the execution of project work by…
Added 9 mins ago
VP Compliance-Model Data and Governance
TD Bank
New York, NY
· Work with the rest of the Compliance Intelligence Unit as a senior Compliance professional focused on data, AI integration, enterprise governance, and program enhancement.

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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