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(USA) Operations Manager I-1
Walmart
PERRIS, CA
- $92,400 to $138,600 USD / year
…customerfacing functionality by providing direction and input on project business and functional requirements providing subject matter expertise developing requirements providing solutions…
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REMOTE - Manager, HRIS
Ross Stores, Inc.
Dublin, CA
The HRIS Manager will provide leadership, planning, and management for the ongoing administration, enhancement, and service delivery of SuccessFactors Performance & Goals and related Talent…
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Essentials of Sales Representative
Saint-Gobain
Remote, United States
- $57,500 to $86,500 USD / year
…sales talent through our 18-month Essentials of Sales (EOS) Program . Whether you're a recent graduate or looking to transition into a sales career, EOS provides the training, mentorship,…
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Senior Manager, HR Business Partner
CVS Health
La Habra, CA
As an HR Business Partner Senior Manager, you will work closely with senior management within specific business units or regions to develop and implement predominately medium to long-term…
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SUPERVISORY IT SPECIALIST (INFOSEC)
Naval Sea Systems Command
Port Hueneme, CA
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Health & Safety Manager
Pulice
Laredo, TX
- $145,000 USD / year
…creating a safe and healthy workplace? As the Health and Safety Manager, you will oversee occupational health and safety programs, analyze trends and ensure compliance with regulations to…
Added 1 min ago
Sr. Strategic Sourcing Director
MiniMed
Virtual, CA
Provides project management and sourcing expertise to cross-functional, cross-divisional commodity teams.
Added 1 min ago
Senior Manager, IT Solution Planning & Delivery (AMI 2.0 Program)
Southern California Edison
Rosemead, CA
Become a Senior Manager, IT Solution Planning & Delivery (AMI 2.0 Program) at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead a team in the…
Added 1 min ago
EG
Project Manager I - HVAC
EMCOR Group
West Sacramento, CA
- $110,000 to $125,000 USD / year
…the contract. Oversees the contract budget; supervision of project personnel, supervision of new construction and remodeling of facilities; repair and maintenance, and systematic…
Added 1 min ago
Principal Biomedical Engineer
MiniMed
Northridge, CA
Provide technical leadership and project coordination across cross-functional teams to meet development milestones and business objectives.
Added 1 min ago
Senior Software Engineer
MiniMed
Northridge, CA
May work across a variety of software lifecycle activities as determined by program needs.
Added 1 min ago
Construction Project Manager
KONE, Inc
San Leandro, CA
Are you ready to make your next career move to join our team and manage your own commercial elevator construction projects as our Construction Project Manager for KONE San Leandro, CA?
Added 1 min ago
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Translation Coordinator
Actalent
South San Francisco, CA
- $50 to $53 USD / hour
The Translation Project Coordinator facilitates the day-to-day operations of translation projects for marketing and creative content. This role works closely with a Localization Manager,…
Added 1 min ago
Program Manager III
General Atomics
Poway, CA
Overseeing and coordinating the operational aspects of multiple, simultaneous project(s) as a functional manager and serves as a liaison between executive management and the project team,…
Added 1 min ago
Project Manager I
General Atomics
Poway, CA
This position is responsible for managing and coordinating the daily operational aspects of a project and serves as the liaison between project management and the project team, planning,…
Added 1 min ago
Lead Marketing Copywriter IV
Kaiser Permanente
Pasadena, CA
…and cross-functional teams. The role reports into a Senior Manager on the Creative…
Added 2 mins ago
Manager Project Management 3
Northrop Grumman
Palmdale, CA
Northrop Grumman Aeronautics Systems (NGAS) has an opening for a Manager Project Management 3 to join our team of qualified, diverse individuals within our Manufacturing Affordability…
Added 2 mins ago
TW
F&B Product Development Mgr
The Walt Disney Company
Anaheim, CA
- $94,600 to $130,000 USD / year
This position reports to the Disneyland Resort F&B Sr. Manager, Novelty Development and will lead graphic and design initiatives to enhance experiential storytelling through the development…
Added 2 mins ago
Supply Chain Project Manager
Safran
Concord, CA · Costa Mesa, CA
Join our first-class team to reinvent in-flight experience. In the role of Supply Chain Project Manager, you'll play a pivotal part on our Supply Chain team. The Supply Chain Project…
Added 2 mins ago
Program Manager, Applied AI Engineering
Meta
Menlo Park, CA
As a Program Manager for Applied AI Engineering (AAI Eng) organization, you will be a part of the team that manages the business operations across the entire org, working closely with…
Added 2 mins ago
Network Development Manager [Americas]
Meta
Menlo Park, CA
…terrestrial fiber capacity. We are seeking a Network Development Manager to drive the development of digital infrastructure strategies for terrestrial investments in North America. You will…
Added 2 mins ago
HA
RF/ Radar R&D Project Manager
Honeywell Aerospace
Torrance, CA
- $137,000 to $196,500 USD / year
As an RF/Radar R&D Project Manager, you will lead and manage projects in our RF/Radar team in Advanced Tech, work on engineering design, and manage project proposal efforts. As a proactive…
Added 2 mins ago
Senior TPM, Prime Video, Content and Data Platform
Amazon
Culver City, CA
Prime Video Content and Partner Lifecycle Org is seeking a Senior Technical Program Manager to own and drive delivery for high-impact programs in the core content platform to help users…
Added 2 mins ago
Technical Program Manager II, Software QA and Testing, Platforms and Devices
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 2 mins ago
MTS III, Hardware
Panasonic Avionics Corporation
Irvine, CA
Provides Technical Engineering review of projects such as reviewing Project Specifications (PRM, PPS, PRD), Project schedules and milestones.

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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