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Transportation Program Director
Mott MacDonald
Orange, CA
Lead and support capture strategies for major transportation pursuits and programs.
Added 1 min ago
Electrification Account Manager
ICF Resources, LLC
Albany, NY · Poughkeepsie, NY
ICF is seeking an Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The Account Manager…
Added 1 min ago
Program Manager III
INSPYR Solutions
CA
Lead the transition to RainFocus event management platform, including user adoption, change management, and migration planning.
Added 1 min ago
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Plumbing Foreman
Aerotek
Womelsdorf, PA
- $18 to $35 USD / hour
Lead plumbing work on new construction projects, including commercial and non-commercial buildings, from rough-in through final completion.
Added 2 mins ago
Wendy's Shift Supervisor - Bayside
Wendy's
Bayside, NY
Wendy’s is hiring Supervisors who lead by example, support their teams, and help deliver great guest experiences every shift. If you’re ready to take the next step in your restaurant…
Added 3 mins ago
MU
Inside Sales Representative
Metals USA
Union, NJ
- $50,000 to $65,000 USD / year
…database of prospects of the organization. Identifies the target lead decision makers in order to initiate sales…
Added 3 mins ago
Systems Administrator II
American College of Education
Remote, United States
Takes lead and develops an enterprise network that consists of dev, qa, and prod architecture that is in support of networking best practices.
Added 3 mins ago
Cloud Engineer III
American College of Education
Remote, United States
…and development teams to implement modern cloud practices and support strategic technology…
Added 3 mins ago
Right of Way Agent (Based Anywhere in GA)
Southern Company
Atlanta, GA
…coordinate with one or more acquisition coordinators to provide support to one or more of business units (i.e., transmission, customer choice, distribution, grid, fiber, renewables, and/or…
Added 3 mins ago
Hospice Registered Nurse
Heartland Hospice
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Lead with Heart. Be the Difference. Transform End-of-Life Care.
Added 4 mins ago
Quantitative Researcher, Evidence Synthesis & Meta-Analysis
American Institutes for Research
Remote, United States
…studies, using appropriate quantitative methods to estimate program…
Added 4 mins ago
BK
Child Care Lead Preschool Teacher
BrightPath Kids USA
Westlake, OH
- $16 to $20 USD / hour
As a Lead Preschool Teacher, you will work side-by-side with teachers and families to provide a home away from home for children in our care, according to NAEYC guidelines. Responsibilities…
Added 4 mins ago
BK
Child Care Lead Infant Teacher
BrightPath Kids USA
Westlake, OH
- $16 to $20 USD / hour
As a Lead Preschool Teacher, you will work side-by-side with teachers and families to provide a home away from home for children in our care, according to NAEYC guidelines. Responsibilities…
Added 4 mins ago
JS
Senior Network Engineer
JCS Solutions LLC
Bolling AFB, DC
- $70,000 to $110,000 USD / year
JCS Solutions is seeking a Senior Network Engineer to support the Air Force National Capital Region (AFNCR) mission at Joint Base Anacostia-Bolling (JBAB). This role delivers…
Added 4 mins ago
Commissioning Engineer, AWS Commissioning
Amazon Data Services, Inc.
Benton, LA
…and mechanical infrastructure. CxEs review design documents, lead Factory Witness Testing (FWT), and manage third-party commissioning vendors in the performance of onsite pre-functional,…
Added 4 mins ago
Multi-Site EHS Lead
Amazon.com Services LLC
Savannah, GA · St Rose, LA · Jacksonville, FL · Madison, AL · Pineville, NC
As a Multi-Site WHS Lead, you'll be the sites' safety champion, leading our Global WHS Program implementation. You'll combine hands-on safety management with strategic thinking to protect…
Added 4 mins ago
Senior Account Manager High Net Worth
Acrisure South Insurance Services, LLC
NAPLES, FL
…forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits,…
Added 5 mins ago
Expeditor - (Oncor)
Midland, TX
Work with vendors and suppliers to effectively plan and schedule to support the project.
Added 5 mins ago
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Senior Data Analyst, Financial & Investment Insights
NielsenIQ
Boston, MA
- $69,800 to $100,000 USD / year
As a Lead Research Analyst, Data Feeds, you will serve as a subject matter expert for NIQ’s financial services datasets, partnering directly with clients to help them understand, evaluate,…
Added 5 mins ago
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Sales Development Associate
NielsenIQ
Darien, CT
- $41,500 to $65,000 USD / year
We are seeking a motivated and customer-focused Sales Development Associate to support our sales and client relationship efforts. This role is ideal for an early-career professional…
Added 5 mins ago
Cockpit Design Release Engineer
Stellantis
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Delivery to all vehicle program milestones, and all aspects of cradle to grave release activity (specifications, sourcing documents, engineering change management, requirements…
Added 6 mins ago
Assoc Continuous Improvement Analyst
Chromalloy
Oldsmar, FL
Our Total Rewards Program is designed to support you today and in the future.
Added 7 mins ago
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Senior Engineer, High Voltage Development
Arlington, VA · NY · Glen Allen, VA · Charlotte, NC · Louisville, CO
- $113,000 to $141,525 USD / year
Support cost estimating efforts for High Voltage facilities, including BOM review and substation expansions.
Added 7 mins ago
Senior Business Analyst / Scrum Master
Steampunk
McLean, VA
Lead requirements elicitation, analysis, documentation, and refinement with clients, stakeholders, and project teams
Added 8 mins ago
Office Manager
VIPcare
Panama City, FL
Lead the day-to-day operations of the assigned medical practice to ensure efficient, patient-centered clinic operations.

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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