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QA/QC Manager I
Bureau Vertias North America
VA
Summary: This role is responsible for the implementation and management of Bureau Veritas Primary Integration's (BVPI) Quality Control Program at client sites; including the coordination,…
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Park Ranger (Interpretation) (Seasonal)
National Park Service
Colonial Beach, VA
…be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: November - December 2026. Responsibilities Some of the Park Ranger…
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Engineering Technician (Electronics Technician)
UIC Government Services and the Bowhead Family of Companies
Dahlgren, VA
- $46.96 to $56.81 USD / hour
Bowhead seeks an Engineering Technician (Electronics Technician) on a newly awarded contractsupporting Battle Management System (BMS) family of projects. In this role, you will support…
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Engineering Technician (Mechanical & Integration)
UIC Government Services and the Bowhead Family of Companies
Dahlgren, VA
Bowhead seeks an Engineering Technician(Mechanical & Integration) on a newly awarded contract supporting Battle Management System (BMS) family of projects. In this role, we are seeking a…
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NSWC Engineering Support Services Landing Page
UIC Government Services and the Bowhead Family of Companies
Dahlgren, VA
…engineering, design and technical engineering, configuration management, mechanical and electrical engineering technician services, field service support, project management and project…
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Senior Marketing Strategist
Plante Moran
Southfield, MI
Experience with project management software, a CRM system, and SEO/AEO tools
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Director of Technology Integration
BCTS Intermediate LLC
Remote, United States
Map business processes end to end, such as estimate-to-cash, procure-to-pay, project and job costing, field service, and hire-to-retire, so that system configuration, data, and automation…
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Principal Solutions Architect
Leidos
Fort Belvoir, VA
Leidos is seeking an experienced Principal Solutions Architect to join our Integrated Information Technology Support Services (I3TS) team, who will support an extensive digital…
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Data and Reporting Analyst (Remote)
Zeiders Enterprises, Inc.
Woodbridge, VA
…service delivery; Experience with collaboration platforms, project management tools, and video conferencing software; Able to perform basic troubleshooting steps; Willingness to learn new…
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Intern (Rotational- Business Development, Marketing, Customer Service)
Berkshire Hathaway Energy
Glen Allen, VA
…such as hydrogen and Renewable Natural Gas (RNG). You will support our Market Development Representatives with customer research, ad hoc project analysis, and building the business case for…
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Scrum Master
Koniag Government Services
Vienna, VA
Kadiak, LLC, a Koniag Government Services company , is seeking a Scrum Master with Top Secret Security clearance to support Kadiak and our government customer in Vienna, VA.
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General Manager I - IAD
Signature Aviation
Dulles, VA
Conduct ongoing analysis of competition to include selling points, product offerings, and pricing. Coordinate with the Revenue Management team to remain locally competitive.
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Senior Database Analyst/Administrator
General Dynamics Information Technology
Falls Church, VA
…the Administrative Office of the US Courts (AOUSC) Mission Support Systems Division (MSSD) in one of its mission-critical applications that is used by all federal courts’ community. MSSD…
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Senior Grants Manager & Policy Specialist
WESTWOOD PROFESSIONAL SERVICES INC
New Orleans, LA
Manage general project administration including contracts, risk management, forecasting of project/program staff, level of effort estimating, billing and accounts receivable
Added 1 min ago
Principal RF Engineer
CACI International
Springfield, VA
Serves as Project Manager for advanced electronics design, upgrade and maintenance projects tasked under this Task Order. Provides planning, design, initial fielding, testing, and training,…
Added 1 min ago
W
Realty Project Coach - Store Remodeling
Walmart
MANASSAS, VA
- $60,000 to $121,000 USD / year
Demonstrated knowledge of construction remodels, project management, space management, and/or store design.
Added 1 min ago
Provider Enrollment Certification Auditor/Documentation Specialist
General Dynamics Information Technology
Fairfax, VA
Contribute to the strategic direction of the business and support impactful mission outcomes as a Provider Enrollment Certification Auditor/Documentation Specialist. Here, you’ll see the…
Added 1 min ago
Sr. Business Analyst
General Dynamics Information Technology
Fairfax, VA
Contribute to the strategic direction of the business and support impactful mission outcomes as a Business Process Analyst Senior at GDIT. Here, you’ll enable the success of the most…
Added 1 min ago
ERP Federal Financial Management Analyst (Sr.) - U.S. Citizenship Required
CGI Technologies and Solutions, Inc.
Fairfax, VA · Lebanon, VA
CGI is seeking an experienced ERP Federal Financial Management Analyst to support federal financial management transformation initiatives. The ideal candidate will have deep knowledge of…
Added 1 min ago
Cyber Security Manager
Leidos
Alexandria, VA
Leidos is seeking an experienced Cyber Security Manager to lead cybersecurity engineering, risk management, authorization, and security operations support for the United States Coast…
Added 1 min ago
Project Manager IV
General Atomics
Charlottesville, VA
We are seeking a Project Manager that is an experienced leader with a mix of external customer management experience, and internal technical experience to help manage and grow a pipeline of…
Added 1 min ago
Analyst, Materials Planning, SIOP
RTX Corporation
chesapeake, VA
Provide production floor support including replacement part management, shop floor material staging, Work in Progress (WIP) movement through shared resource areas, completion of units in…
Added 1 min ago
PROJECT MANAGEMENT ANALYST 3
Huntington Ingalls Industries
Newport News, VA
This position will support Project and Program Management for the Carrier Propulsion Plant Planning Yard. Responsibilities include overseeing and managing the operational aspects of ongoing…
Added 1 min ago
ENGINEER SYSTEMS 2
Huntington Ingalls Industries
Newport News, VA
Support the implementation of systems engineering on active NNS programs across the systems lifecycle including requirements development and management, verification and validation, and…
Added 1 min ago
MGR PROJECT MANAGEMENT 2
Huntington Ingalls Industries
Newport News, VA
Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects…

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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