Jobs in the United States

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Added 10 mins ago
Community Engagement Specialist
Canandaigua National Bank & Trust
Pittsford, NY
Provides support for bank events and volunteer activities, as assigned by manager.
Added 10 mins ago
Security Specialist (Personnel)
U.S. Army Forces Command
Fort Drum, NY
…Responsibilities Assists in the administration of a personnel security program to include processing security clearance applications and periodic reinvestigations. Applies security…
Added 11 mins ago
NL
Research Coordinator - Clinical Trials - Mineola
NYU Langone Medical Center
Mineola, NY
- $58,500 to $67,500 USD / year
Supports the clinical manager with promotion of educational opportunities within and outside of the institution to increase public awareness of the pediatric clinical research program.…
Added 12 mins ago
NY
PT Assistant Director Brooklyn
New York Edge
Brooklyn, NY
- $25 to $30 USD / hour
…the overall administration of the New York Edge After-School Program under the supervision of the After-School Program Director, including but not limited to implementing enrichment…
Added 12 mins ago
NY
Data Entry Specialist - 484K 178K
New York Edge
Brooklyn, NY
- $20 to $25 USD / hour
The Data Entry Specialist will be required to report to the school building and interact with the Program Director, Data Manager, Data Coordinators, Staff, School Administration, Parents,…
Added 12 mins ago
YO
Volleyball Instructor (Prospect Park YMCA)
YMCA of Greater New York
BROOKLYN, NY
- $20 to $30 USD / hour
Added 12 mins ago
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Sales Origination Senior Manager
Accenture
Albany, NY
- $136,800 to $237,600 USD / year
…York State clients. Based in the Albany market, the Senior Manager will build trusted relationships across state agencies, departments, public authorities, and higher education, and will…
Added 13 mins ago
Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
Added 13 mins ago
Executive Support Coordinator
TD Bank
New York, NY
The Workplace Services Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace…
Added 13 mins ago
NL
Assistant Nurse Manager, Neonatal ICU, Night Shift
NYU Langone Medical Center
New York, NY
- $159,000 USD / year
…goals of the institution, departments of nursing, unit, or program. Assists the nurse manager to develop and sustain an environment of excellence in patient/family service, growth and…
Added 14 mins ago
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Sr. Facilities Manager, on-site
CBRE
New York, NY
- $155,000 to $165,000 USD / year
CBRE is seeking aSenior Facilities Manager to support the North American headquarters of aleading financial services client, located within a prestigious high-riseoffice tower in Manhattan.…
Added 14 mins ago
Product Communications Manager, WhatsApp
Meta
New York, NY
Meta is seeking a highly motivated Product Communications Manager to create awareness and excitement for WhatsApp, one of the world's most widely used messaging platforms. In this role, you…
Added 14 mins ago
2027 Summer Intern Performance and Sales Insights (NYC)
First-Citizens Bank & Trust Company
NEW YORK, NY
Added 15 mins ago
K-12 Education - Account Manager (EdTech)
B&H Photo
New York, NY
B&H is seeking a motivated, relationship-driven Account Manager to support and grow our K-12 education business. This position is responsible for developing and maintaining relationships…
Added 19 mins ago
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Pharmacy Operations Manager
Walgreens
LITTLE SILVER, NJ
- $22.5 to $35.75 USD / hour
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and…
Added 19 mins ago
W
Pharmacy Operations Manager
Walgreens
GILBERT, AZ
- $22.5 to $35.75 USD / hour
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and…
Added 30 mins ago
General Manager
Avis Budget Group
Katy, TX
An Avis General Manager is responsible for overseeing the overall performance and profitability of the used vehicle sales operation, leading the sales team to meet and exceed targets. This…
Added 34 mins ago
National Benefits Consulting Manager
Kaiser Permanente
Atlanta, GA
Added 37 mins ago
CO
Transit Operations Supervisor II
City of Norwalk (CA)
Norwalk, CA
- $37.42 to $48.58 USD / hour
Coordinates and dispatches Special (Transit) Service Orders (SSO's) for events and Metrolink Shuttle Service; issues supervisors reports, counseling memos, disciplinary memos, etc.;…
Added 38 mins ago
Field Marketing Manager - US
BLP Digital AG
Boston, MA
As Field Marketing Manager, US, you will build BLP's in-person and executive presence in North America and turn it into qualified pipeline for our US sales team. You will be the first…
Added 40 mins ago
Boutique Director, Sandro/Maje, Meatpacking District
SMCP NORTH AMERICA (US, CANADA)
NY
As an Area Manager, you’ll be leading a group of stores to success by driving performance, fostering a motivating culture, and ensuring operational excellence. Your role will involve…
Added 51 mins ago
Senior Social Media Manager
Revalize
Remote, United States
As our Senior Social Media Manager, you will shape and grow the organic social presence of Revalize across its portfolio of brands. This is a hands-on role: you will manage our channels,…
Added 51 mins ago
SR
DWPF Vitrification Building Manager
Savannah River Mission Completion
Aiken, SC
- $85,152 to $153,240 USD / year
Savannah River Mission Completion (SRMC) is seeking a Defense Waste Processing Facility (DWPF) Vitrification Building Manager to be based in our Aiken, SC location on the Savannah River…
Added 51 mins ago
Support Associate III Foreign Language (Spanish)
CGI Technologies and Solutions, Inc.
Charleston, SC
Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies
Added 52 mins ago
NC
Senior Manager, Financial Health & Trading Policy
National Council On Problem Gambling
Washington, DC
- $100,000 to $115,000 USD / year
…services, and consumer protection at a national scale. As Senior Manager, Financial Health and Trading Policy, you will build and lead a first-of-its-kind national program focused on trader…

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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