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Added 2 mins ago
EPC Automation Lead
Bechtel
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 3 mins ago
General Manager - Truck Care
Love's Travel Stops & Country Stores
Springville, UT
The Truck Care General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted truck care facility. You will lead staff, including Service…
Added 4 mins ago
Multi-Unit Manager
Love's Travel Stops & Country Stores
Greenwood, LA
…30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately * Profit Sharing - Love’s…
Added 4 mins ago
Store Manager in Training
GNC Holdings LLC
Colorado Springs, CO
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 5 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Woodbridge, NJ
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 5 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Woodbridge, NJ
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 5 mins ago
General Manager
Avis Budget Group
Katy, TX
An Avis General Manager is responsible for overseeing the overall performance and profitability of the used vehicle sales operation, leading the sales team to meet and exceed targets. This…
Added 7 mins ago
Dining Services District Manager
Healthcare Services Group, Inc.
BERKELEY SPRINGS, WV
Join Healthcare Services Group (HCSG) as a Dining Services District Manager, where you will oversee dining services operations across multiple locations. At HCSG, we are passionate about…
Added 9 mins ago
National Benefits Consulting Manager
Kaiser Permanente
Atlanta, GA
…management and feedback, coaching and development, establishes and support culture and team cohesion. Accountable for leading and implementing benefit policy design and procedure…
Added 9 mins ago
Senior Manager, Behavioral Health, Psychology
Kaiser Permanente
Rancho Cordova, CA
…Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to…
Added 15 mins ago
Boutique Director, Sandro/Maje, Meatpacking District
SMCP NORTH AMERICA (US, CANADA)
NY
As an Area Manager, you’ll be leading a group of stores to success by driving performance, fostering a motivating culture, and ensuring operational excellence. Your role will involve…
Added 23 mins ago
PH
Assistant Property Manager
Pivotal Housing Partners LLC
Muscatine, IA
- $21 to $23 USD / hour
Position Type: Full-time and the ability to be on call to support our residents for emergencies
Added 23 mins ago
PH
Grounds Technician
Pivotal Housing Partners LLC
Atlanta, GA
- $18 to $20 USD / hour
We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of…
Added 23 mins ago
PH
Grounds Technician
Pivotal Housing Partners LLC
Augusta, GA
- $18 to $20 USD / hour
We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of…
Added 25 mins ago
Senior Manager, Performance and Quality
CVS Health
Remote, United States
As the Senior Manager, Performance and Quality, you'll lead proposal development and formal client responses for the account, and coordinate the team's responses to client, external, and…
Added 25 mins ago
EC
Production Manager
Eaton Corporation
Westminster, SC
- $113,000 to $165,000 USD / year
Adjusting to changes in market; schedules and quality changes driven by customer and divisional support (i.e. Division Purchasing and Sales.) New product changes.
Added 26 mins ago
W
Sanitation Manager
Walmart
WELLFORD, SC
- $65,500 to $98,000 USD / year
…warehouse including freezers Supports plans and initiatives to meet customer and business needs Identifies and communicates goals and objectives Builds accountability for and measures…
Added 26 mins ago
QA Manager
ACS Manufacturing, Inc
Abbeville, SC
Job Summary: The QA Manager leads the site Quality Assurance function and maintains the effective execution and continuous improvement of ACS Manufacturings Quality Management System (QMS).…
Added 26 mins ago
EC
Mechanical Systems & Support Designer
Eaton Corporation
Greenwood, SC
- $69,000 to $101,000 USD / year
The Mechanical Systems & Support Designer is responsible for an assigned product line, to (1) drive improvements in the automation tools for the Customer Order Designer (COD) electrical…
Added 26 mins ago
EC
Infrastructure Specialist
Eaton Corporation
Greenwood, SC
- $84,000 to $123,000 USD / year
The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of…
Added 26 mins ago
Senior Social Media Manager
Revalize
Remote, United States
As our Senior Social Media Manager, you will shape and grow the organic social presence of Revalize across its portfolio of brands. This is a hands-on role: you will manage our channels,…
Added 26 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Florence, SC
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 26 mins ago
Support Associate III Foreign Language (Spanish)
CGI Technologies and Solutions, Inc.
Charleston, SC
Under the direct supervision of the CGI Management personnel, the Bilingual (English/Spanish) Support Associate assists the Customer Service department in completing the various duties in…
Added 26 mins ago
Payments & Deposit Operations Representative I (US)
TD Bank
Columbia, SC
The Payments & Deposit Operations Representative I Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own…
Added 26 mins ago
Quality Assurance Analyst
HTC Global Services Inc
Columbia, SC
Support the final stages of enterprise software implementation through quality assurance, data mapping, and business process improvement. This role offers the opportunity to work directly…

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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