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Added 10 mins ago
S
Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
Saint-Gobain is seeking an experienced Automation Engineer to support the implementation and ongoing advancement of automation, systems integration, and data acquisition solutions across…
Added 10 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Melville, NY
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 11 mins ago
Senior Aortic Clinical Specialist - NYC
Medtronic
Manhattan, NY · Bronx, NY · Staten Island, NY · Brooklyn, NY
Added 11 mins ago
EP Mapping Specialist - (In Training) - CAS , Syracuse, NY
Medtronic
Syracuse, NY
Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.
Added 11 mins ago
Archer IRM Developer / Administrator
Cognizant
Albany, NY
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 11 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Albany, NY
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 11 mins ago
Network Development Manager
Meta
Albany, NY
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 11 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Albany, NY
…our clients are stable and reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product…
Added 11 mins ago
Sr Manager - Proj/Prog
Maximus
Albany, NY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 11 mins ago
Manager Projects Unit
Avangrid Service Co
ROCHESTER, NY
Manager - Projects Unit Reports to: Director - Projects Location: In Office, Kirkwood NY, Rochester NY The base salary range for this position is dependent upon experience and location,…
Added 12 mins ago
Senior Automation Manager
S&P Global
New York, NY
Take ownership of existing Power Automate flows while building new automation solutions that support business continuity and operational excellence
Added 12 mins ago
Sr Risk Manager, Amazon Business Payments & Lending
Amazon
New York, NY
The Opportunity: We're looking for a Sr. Risk Manager who'll own the end to end credit strategy for new marketplace launches in the WW Pay-by-Invoice lending portfolio - a high impact role…
Added 12 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
New York, NY
As a Construction Manager within Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM), you will be a key contributor within the lifecycle of…
Added 12 mins ago
Senior Manager Policy & Procedure Development
MTA
New York, NY
Job Title: Seni or Manager, Policy & Procedure Development
Added 12 mins ago
DevEx & Platform Enablement Lead
Internal Data Resources, Inc
NEW YORK, NY
…enabling self-service infrastructure provisioning and platform automation * Strong knowledge of CI/CD pipeline design, standardization, and scalable delivery patterns * Experience…
Added 12 mins ago
Forward Deployed Engineer (FDE)
Internal Data Resources, Inc
NEW YORK, NY
…help modernize enterprise infrastructure by building scalable automation and platform engineering solutions across areas like network, compute, storage, cloud, and identity. Youll work…
Added 12 mins ago
Senior Manager, Payment Integrity COE
CVS Health
New York, NY
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 12 mins ago
Manager Consulting
DXC Technology
New York, NY
Manager, Workforce Transformation, Adoption & Change Effectiveness
Added 12 mins ago
Program Manager, Applied AI Engineering
Meta
New York, NY
As a Program Manager for Applied AI Engineering (AAI Eng) organization, you will be a part of the team that manages the business operations across the entire org, working closely with…
Added 13 mins ago
Manager- Manufacturing Engineering II
TouchPoint
Honeoye Falls, NY
We're seeking a dynamic and hands-on Manager of Manufacturing Engineering to lead our metal manufacturing and final assembly operations. In this key leadership role, you'll drive continuous…
Added 26 mins ago
EPC Automation Lead
Bechtel
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 36 mins ago
Field Marketing Manager - US
BLP Digital AG
Boston, MA
As Field Marketing Manager, US, you will build BLP's in-person and executive presence in North America and turn it into qualified pipeline for our US sales team. You will be the first…
Added 49 mins ago
EC
Mechanical Systems & Support Designer
Eaton Corporation
Greenwood, SC
- $69,000 to $101,000 USD / year
Experience in Eaton’s ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation,Plant Order Manager, Pick Work Bench, etc.
Added 49 mins ago
Senior Social Media Manager
Revalize
Remote, United States
As our Senior Social Media Manager, you will shape and grow the organic social presence of Revalize across its portfolio of brands. This is a hands-on role: you will manage our channels,…
Added 49 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Florence, SC
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…

Closed listing

Maximus

Sr Manager - Proj/Prog

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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