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Added 9 mins ago
Senior Product Manager, Signals & Data Products
Cloudflare
Austin, TX · San Francisco, CA
7+ years as a technical PM, with experience shipping data, search, ranking, or ML products
Added 28 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
As a Construction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative throughout the full construction…
Added 28 mins ago
EPC Automation Lead
Bechtel
AZ
Reporting to the Project Innovation and Information Manager (PIIM), the EPC Automation lead role is responsible for the implementation, configuration and support of jobsite…
Added 30 mins ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
Coordinate all manufacturing engineering functions for a program, serving as a project manager to lead efforts at supplier locations. Provide direction, guidance, and resources to other…
Added 30 mins ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
Coordinate all manufacturing engineering functions for a program, serving as a project manager to lead efforts at supplier locations. Provide direction, guidance, and resources to other…
Added 34 mins ago
SR LOGISTICS ENGINEER
The Home Depot
Atlanta, GA
…analysis, process improvement, facility and capacity planning, and project…
Added 34 mins ago
Sr. Analyst- Pro Business Intelligence
The Home Depot
Atlanta, GA
…environment. This involves supporting various phases of the project including ideation, execution, and performance tracking. Typical tasks include data capture and tracking, analyzing…
Added 34 mins ago
Online Lead Decision Analytics
The Home Depot
Remote, United States
25% - Project Management & Team Support - Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with…
Added 34 mins ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
The Solutions Architect Manager helps design, implement, and optimize solutions for data collection and analytics. The role combines technical expertise, customer communication, and…
Added 1 hour ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Growing your expertise and expanding your skill set with every project.
Added 1 hour ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
The Senior Manager, Data Engineering & AI is both a people leader and a technical leader who leads from the front. This person manages a team of data and software engineers (employees and…
Added 1 hour ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 1 hour ago
Regional Sales Manager, Sports Surgical – Midwest
J&J Family of Companies
Raynham, MA
We are searching for the best talent for a Regional Sales Manager, Sports Surgical to lead our Midwest region .
Added 1 hour ago
S
Essentials of Manufacturing - Environment, Health, and Safety (EHS)
Saint-Gobain
TAUNTON, MA
- $72,500 to $111,500 USD / year
…manufacturing, our 18-month Essentials of Manufacturing (EOM) program empowers engineers to step into the future of the industry. Through our advanced engineering development program, you…
Added 1 hour ago
Technical Program Manager
ITW
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
Added 1 hour ago
Project Manager - Healthcare
CGI Technologies and Solutions, Inc.
Burlington, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 1 hour ago
George B. Cox Fellow Human Resources Coordinator (SY26-27)
Boston Public Schools
Boston, MA
Strong program or project management experience with extraordinary attention to detail, professionalism, ability to organize, plan and execute multiple projects simultaneously
Added 1 hour ago
Postdoctoral Research Fellow
Beth Israel Lahey Health
Boston, MA
Develops new ideas that promote current research; brings new expertise to the research program. (essential)
Added 1 hour ago
Data Center Site Program Manager
Google
Moncks Corner, SC · Saint George, SC
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Data Center Site Program Manager
Google
Columbus, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Data Center Site Program Manager
Google
Lenoir, NC
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Data Center Site Program Manager
Google
Kansas City, MO
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
C
Senior Enterprise Solution Architect
Collibra
Remote, United States
- $152,000 to $190,000 USD / year
Clearly understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales…
Added 1 hour ago
Security Senior Manager
Chemours
Wilmington, DE
…That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the…
Added 1 hour ago
Technical Account Manager
Dynatrace
Remote, United States
The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boston, MA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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