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Added just now
MC
Supervisor, Global Operations
McDonald's Corporation
Chicago, IL
- $80,238 to $100,298 USD / year
…inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to…
Added just now
Financial Analyst
Abbott Laboratories
Pleasanton, CA
…will also possess a strong aptitude for utilizing Microsoft Office (Excel, PowerPoint, Word) and financial systems to drive submission, consolidation and analysis of the business (SAP,…
Added just now
GD
Policy Analyst Privacy Resource Center Support
Guidehouse Digital, LLC
MD
- $65,000 to $108,000 USD / year
Must have an active secret clearance
Added just now
GI
Change Management and Adoption Consultant
Guidehouse Inc.
Home Office: Las Vegas, NV
- $89,000 to $148,000 USD / year
Ability to work 12-hour shifts on site during pre- and post go-live activities
Added just now
D
Freight Forwarder, Ocean Import & Export, Capital Equipment
DSV
Chandler, AZ
- $20.5 to $25.63 USD / hour
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life…
Added just now
D
Freight Forwarder, Air Import & Export, Capital Equipment
DSV
Chandler, AZ
- $20.5 to $25.63 USD / hour
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life…
Added 1 min ago
SA
Integrated Data Analyst
Southwest Airlines
Dallas, TX
- $81,200 to $90,200 USD / year
Skilled in Microsoft Office Suite; experience in developing presentations and must possess strong writing, speaking and presentation skills
Added 1 min ago
J
Front Desk Associate - Part Time - WorldMark Rancho Vistoso Resort
United States
- $16.07 USD / hour
- Part-time
…excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring…
Added 1 min ago
Senior Manager, Program Delivery
OCLC, Inc.
Dublin, OH
The Senior Manager, Program Delivery leads a team of Senior Delivery Managers and Delivery Managers and is accountable for the successful delivery of a portfolio of strategic projects and…
Added 3 mins ago
W
Early Careers: Multinational Client Management (MCM) Internship - 2027
WTW
New York, NY · Chicago, IL · NY
- $31 to $34 USD / hour
In addition to core program components, interns are aligned to a specialized business area that will begin to build a technical foundation of knowledge and provide exposure to our clients…
Added 3 mins ago
W
Early Careers: Multinational Client Management (MCM) Internship - 2027
WTW
NY · Chicago, IL
- $31 to $34 USD / hour
In addition to core program components, interns are aligned to a specialized business area that will begin to build a technical foundation of knowledge and provide exposure to our clients…
Added 4 mins ago
Junior Financial Analyst (Active Secret Clearance or ability to obtain)
Akima, LLC
Fort Belvoir, VA
Hybrid requirements: Candidate must reside within commuting distance of Fort Belvoir, VA
Added 5 mins ago
Senior Staff Software Engineer
Nubank
Palo Alto, CA · Virginia, VA · Miami, FL
This is a hybrid role, requiring attendance in the office 3 days per week
Added 6 mins ago
SS
Hybrid Financial Analyst
Stellant Systems
Torrance, CA
- $72,000 to $100,000 USD / year
We are currently seeking a Financial Analyst to support the financial requirements of the business. In this position, you will work closely with managers to develop, interpret, analyze,…
Added 6 mins ago
AVP, Disaster Recovery
LPL Financial Corp
United States
…improvement of LPL Financial's enterprise disaster recovery program. This role provides leadership across technology and business teams to ensure critical systems, applications,…
Added 7 mins ago
Demand Planner, Supply Chain, Personal Health (Stamford, CT)
Philips
Stamford, Connecticut, United States, CT
For our office-based teams, this means working in-person at least 3 days per week · For this position, you must reside in or within commuting distance to Stamford, CT
Added 11 mins ago
Technical Assistance Specialist (Tribal)- REMOTE
ICF
Reston, VA
…knowledge of Child Care and Development Fund (CCDF) regulations and program implementation, with a focus on Fiscal Management and Internal Controls. The role will provide support and TA to…
Added 14 mins ago
Concierge
Ivy Living
West Hills, CA
Effectively manage business center and process incoming and outgoing mail.
Added 14 mins ago
Teller
PNC
Brownsville, TX
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk…
Added 14 mins ago
Operations Associate - Health Care Operations - Correspondence
PNC
Remote, United States
…secure, and confidential home-based workspace. Occasional in-office participation may be required based on business…
Added 14 mins ago
Retailer Experience Senior Specialist
United States
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers…
Added 17 mins ago
Director, HR Business Partner- North America Commercial
Biogen
Cambridge, MA
As the Director, HR Business Partner, you will be integral to our North American Leadership team, supporting executive leaders and guiding home office and site employees in Cambridge, MA,…
Added 18 mins ago
CR
2027 Summer Intern - Archive
Charles River
OH
- $15 to $17 USD / hour
…Specific skills will be based on each area's training plan and business…
Added 20 mins ago
ET
Intern - Human Resources
Enerpac Tool Group Corp
Milwaukee, WI
- $21.5 USD / hour
The Human Resources Intern will support the Global HR team by participating in a 3-month rotational internship program designed to provide exposure to multiple HR disciplines. Over the…
Added 20 mins ago
Director of Finance and Administration 2
Stanford
Stanford, CA
Develop recommendations and business cases for cost management, resource allocation, process improvements, and strategic investments supporting EPH’s academic priorities.

Closed listing

Maximus

Sr Manager - Proj/Prog

Boston, MA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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Jobs in the United States