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Added 1 min ago
Principal Tech Program Manager, GES NA, Technical Vendor Management, Design and Construction
Amazon.com Services LLC
Boston, MA · Austin, TX · Nashville, TN · Arlington, VA · Bellevue, WA · New York, NY · Irving, TX · San Francisco, CA · Houston, TX
Amazon is searching for an innovative and solutions-oriented Technical Program Manager who is able to collaborate effectively with internal and external technical teams and be responsible…
Added 4 mins ago
Manager (Airraft), Area Senior
BorgWarner Transmission Products LLC
Bellwood, IL
…manufacturing execution, and team capability. The Aircraft Business Manager integrates commercial, contractual, operational, quality, engineering, and people priorities to deliver safe,…
Added 14 mins ago
Senior Manager, Behavioral Health, Psychology
Kaiser Permanente
Rancho Cordova, CA
…accordingly; influences teams and units to operate in alignment with operational and business…
Added 30 mins ago
Senior Manager, Performance and Quality
CVS Health
Remote, United States
As the Senior Manager, Performance and Quality, you'll lead proposal development and formal client responses for the account, and coordinate the team's responses to client, external, and…
Added 30 mins ago
EC
Infrastructure Specialist
Eaton Corporation
Greenwood, SC
- $84,000 to $123,000 USD / year
The expected annual salary range for this role is $84000 - $123000 a year. This position is also eligible for a variable incentive program.
Added 30 mins ago
Payments & Deposit Operations Representative I (US)
TD Bank
Columbia, SC
The Payments & Deposit Operations Representative I Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own…
Added 37 mins ago
IC
Building Engineer
ISS Conversational ATS
WESTFORD, MA
- $35 to $45 USD / hour
…execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety…
Added 42 mins ago
Security Program Manager - CO
Patriot Group International, Inc
Aurora, CO
PGI is recruiting for a full-time Security Program Manager (Contractor) position based in the Aurora, CO area. This position is scheduled for a minimum of 24 months. This position reports…
Added 1 hour ago
Senior Director, Plant Manager – Missile Integration & Electronics
Leidos
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting missile integration and test operations and…
Added 1 hour ago
Principal Material Project Manager
Leidos
Huntsville, AL
It’s Monday morning in Huntsville. A long-lead component is slipping, a supplier is quiet, and the program manager needs an answer before the next status review. The schedule is tight, the…
Added 1 hour ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 1 hour ago
E T Consultant Senior Health Specialist
World Bank Group
Washington, DC
Added 1 hour ago
Project Engineer Sr. Staff - Facility & Infrastructure Activation Lead
Lockheed Martin
Silverdale, WA · Silverdale
…construction, equipment procurement, installation, proofing, and operational…
Added 1 hour ago
Systems Engineer Sr Stf - E5
Lockheed Martin
Palmdale, CA · Palmdale
Work experience with operational modeling tools within the confines of a Risk Managed Framework (RMF)
Added 1 hour ago
Project Manager: Governance & Metrics
Ford Motor Company
Dearborn, MI
The I-ERP Program is seeking an organized, analytical Project Manager to join the Program Management Office and execute the governance support, metrics, solution planning, and cross-program…
Added 1 hour ago
Program Manager 3
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems (NGAS) has an opening for Program Manager 3 (PM) to join our team of qualified, diverse individuals within the F-35 Program Management organization.…
Added 1 hour ago
Manager, Subcontracts
Jobgether
Remote, United States
The Manager, Subcontracts will lead and develop a team of subcontract professionals supporting complex defense and aerospace programs. This position oversees the entire subcontract…
Added 2 hours ago
Operations Manager, Autonomous Safety
DoorDash USA
San Francisco, CA
As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance for DoorDash's autonomous robot operations. You will set…
Added 2 hours ago
Technical Program Manager
Motive
San Francisco, CA
As a Senior Technical Program Manager on Motive’s embedded Technical Program Management (TPM) team, you will lead complex, cross-functional programs that span hardware, firmware, software,…
Added 2 hours ago
Senior Restaurant Manager
BJ's Restaurants
Pittsburgh, PA
The Restaurant Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising, and…
Added 2 hours ago
Senior Restaurant Manager
BJ's Restaurants
Sacramento, CA
The Restaurant Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising, and…
Added 2 hours ago
J
Lead Project Manager – Grid Automation
Jobgether
Remote, United States
- $100,000 to $166,700 USD / year
The Lead Project Manager will oversee the successful execution of complex grid automation projects, managing the entire project lifecycle from tender preparation through final warranty…
Added 3 hours ago
H
Services Supply Chain Portfolio Manager
HP
Spring, TX
- $116,150 to $182,400 USD / year
…challenge requirements and assumptions, evaluate investment and operational implications, and provide management with clear recommendations and trade-offs. For selected strategic…
Added 3 hours ago
Finance Manager, Advanced Robotics Finance
Amazon
N Reading, MA
The Advanced Robotics Finance team seeks a Finance Manager to partner with the Engineering, Procurement and Accounting teams of the Advanced Robotics organization. The organization is a…
Added 3 hours ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
The Project Manager works with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end to end delivery of enterprise…

Closed listing

Maximus

Sr Manager - Proj/Prog

Boston, MA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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