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Director, Technology Risk & Operational Resilience
First Command Financial Services, Inc.
Fort Worth, TX
The Director oversees enterprise risk practices related to technology, critical third parties, operational resilience, business continuity, crisis preparedness, and disaster recovery. The…
Added 3 mins ago
Senior Product Operations Engineer, Space
Anduril Industries
Costa Mesa, CA
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and…
Added 3 mins ago
Senior Manager, Counter Intrusion
Anduril Industries
Irvine, CA
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and…
Added 3 mins ago
Senior DevOps Engineer, Space
Anduril Industries
Costa Mesa, CA
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and…
Added 3 mins ago
Major Projects Leader - Rail & Transport
Arup
Los Angeles, CA
…Transport Projects Leader, you will be at the forefront of our rail business, responsible for winning work, developing relationships, and influencing outcomes! You will shape the strategic…
Added 3 mins ago
Underwriter II, Excess Casualty, Umbrella Excess Liability
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Claim Specialist, Workers Compensation
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Senior Tax Accountant
Samsara
Remote, United States
You will work closely with our Tax Technology and Operations team, external tax advisors, and Finance partners. This is a great opportunity to help shape how we scale and automate indirect…
Added 5 mins ago
Applications Manager – Industrial BU
SiTime Corporation
United States
SiTime Corporation is seeking an Applications Manager for its Industrial Business Unit. This position serves as the bridge between the field organization (sales and field applications…
Added 5 mins ago
Warehouse Operations Manager
Nemera
Buffalo Grove, IL
Position Summary: The Warehouse Operations Manager provides leadership and operational direction for Nemera’s warehouse and internal logistics network supporting Buffalo Grove and Vernon…
Added 5 mins ago
SH
Associate Manager, Service Desk & Operations
Sandy Hook Promise
Miami Gardens, FL
- $56,000 to $66,000 USD / year
The Associate Manager, Service Desk & Operations is a hands-on Tier 1/Tier 2 technology professional who independently owns day-to-day service desk operations, endpoint support activities,…
Added 5 mins ago
Sales Compensation Manager Systems and Analytics
Fivetran
Oakland, CA
We’re looking for a As the Manager of Sales Compensation Systems and Analytics, you’ll operate at the center of go-to-market execution - - owning the systems, data, and analytics that power…
Added 5 mins ago
Enterprise Demand Generation Lead - North America
Fivetran
Oakland, CA
…We’re proud that more organizations continue to leverage our technology every day to become truly…
Added 5 mins ago
Enterprise Demand Generation Lead - North America
Fivetran
Denver, CO
…We’re proud that more organizations continue to leverage our technology every day to become truly…
Added 6 mins ago
Assistant Nurse Manager, NICU
Kaiser Permanente
Roseville, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 6 mins ago
Assistant Nurse Manager, ED
Kaiser Permanente
San Rafael, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 7 mins ago
Field Account Representative
Grainger Businesses
SAN MARCOS, CA
The Field Account Representative (FAR) is a business to business outside sales role, reporting to a Field Sales Manager. This position manages an average of 85 existing medium sized…
Added 10 mins ago
Senior Project Manager (Corporate Events & Experiences Planner)
First Global Management Services, Inc.
San Francisco, CA
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three…
Added 12 mins ago
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Business Planning & Operations Partner - 11955
Coupa Software, Inc.
Remote, United States
- $104,000 to $145,333 USD / year
Work with leaders and the Tech Product Manager to write business cases for technology and AI requests, each with a named outcome and measure, and track the results
Added 14 mins ago
Senior Manager - Contracts
GE Vernova Operations LLC
Remote, United States
GE Vernova's Advanced Research Center is seeking a Contracts Manager to lead the negotiation, administration, and compliance of federally funded research awards and collaborative R&D…
Added 15 mins ago
Lead Compensation Analyst
SimplePractice
United States
…partner closely with the Senior Director, lead projects, advise business leaders on compensation decisions, and pioneer the adoption of AI tooling to automate and enhance our Total Rewards…
Added 15 mins ago
Vice President, Digital Enablement Solutions (DES)
Visa Technology and Operations LLC
Austin, TX
The VP of DES leads a multi‑disciplinary organization that provides portfolio and program leadership, workplace experience design, digital adoption, organizational change management, and AI…
Added 15 mins ago
Director, VAS Finance Ops & Transformation
Visa U.S.A. Inc.
Foster City, CA
…Finance, regional and product FP&A, Finance Transformation, Technology, COE, and business partners. Translate transformation priorities into practical execution plans, connect owners and…
Added 16 mins ago
FLEX Senior Product Manager, Corporate Systems Procurement
at Marriott
Bethesda, MD
Marriott is seeking an experienced FLEX Senior Product Manager, Corporate Systems Procurement to own the strategy, roadmap, and delivery of indirect tax integrations across our procurement…
Added 16 mins ago
FLEX Senior Program Manager, Corporate Systems
at Marriott
Bethesda, MD
Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables)…

Closed listing

Maximus

Sr Manager - Proj/Prog

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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