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Added 9 mins ago
EPC Automation Lead
Bechtel
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 32 mins ago
EC
Infrastructure Specialist
Eaton Corporation
Greenwood, SC
- $84,000 to $123,000 USD / year
The expected annual salary range for this role is $84000 - $123000 a year. This position is also eligible for a variable incentive program.
Added 41 mins ago
Senior Manager, Partner Product Enablement & Advocacy
ServiceNow
Mountain View, CA
…strategically important and high-growth business units. As Senior Manager, Partner Product Enablement & Advocacy, you will be the outbound voice of AI Product Management to the…
Added 45 mins ago
Senior Technical Business Development Manager, AWS Marketplace
Amazon
Denver, CO
At Amazon Web Services (AWS), we are hiring a Sr. Technical Business Development Manager to serve as the connective tissue between our seller and buyer ecosystem - including ISVs, channel…
Added 45 mins ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco
Boulder, CO · Denver, CO
Experience in Product Management, Business Development, or strategic technical roles within the SaaS or Cloud industry.
Added 1 hour ago
Senior Manager, Program Management
Bristol Myers Squibb
Indianapolis, IN
Establish the program management structure, processes, systems, and tools for the site.
Added 1 hour ago
Technical Program Manager, Big Data and Analytics
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 1 hour ago
Technical Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 1 hour ago
Partnerships & Alliances Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partnerships & Alliances Manager based in the United States.
Added 1 hour ago
J
Deputy Program Manager
Jobgether
Remote, United States
- $103,500 to $181,100 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deputy Program Manager based in the United States.
Added 1 hour ago
Tool Engineering Mgr - L5
Lockheed Martin
Marietta, GA · Marietta
AMMM Production Engineering is hiring a Tool Engineering Manager (L5) to own the execution of the Digitization effort. This is a critical position in the organization as the candidate…
Added 1 hour ago
Tool Engineer Sr Stf - E5
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 1 hour ago
Tool Engineer Stf - E4
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 1 hour ago
Tool Engineer Sr - E3
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 1 hour ago
Systems Engineer Sr Stf - Level 5
Lockheed Martin
Fairfax, VA · Fairfax
Cross Disciplinary Coordination of LMS E&T staff tasking/status, work with LMS CE and subcontractor Systems Engineering Manager (SEM) to work through issues/blockers across the team.…
Added 1 hour ago
Project Management & Planning Operations Rep Stf - E4
Lockheed Martin
Palmdale, CA · Marietta, GA · Fort Worth, TX · Palmdale · Marietta · Fort Worth
Elevate your career as a Control Account Manager (CAM) for Skunk Works (ADP). In this key role, you’ll ensure EVM compliance while managing cost, schedule, and technical performance.…
Added 1 hour ago
Electronic Engineer - SW Infrastructure
CORP-Corporate Office
United States
Identify technical risks/opportunities and proactively develop mitigation plans.
Added 1 hour ago
Community Development Manager, Strategic Partnership Office
Google
Lincoln, NE
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Dry Etch Process Manager
Micron Technology, Inc.
Boise, ID
As a Process and Equipment Engineering Manager at Micron Technology, you will lead top process and equipment groups to expand manufacturing capacity in the newest Memory Fab in the United…
Added 1 hour ago
IT Field Service Technician
Micron Technology, Inc.
Boise, ID
…customer-focused service delivery. This role serves as a key technical contributor and provides backup support to the IT Field Service Manager, working closely with cross-functional IT…
Added 1 hour ago
IT Field Service Technician
Micron Technology, Inc.
Boise, ID
…customer-focused service delivery. This role serves as a key technical contributor and provides backup support to the IT Field Service Manager, working closely with cross-functional IT…
Added 1 hour ago
Manager, Subcontracts
Jobgether
Remote, United States
The Manager, Subcontracts will lead and develop a team of subcontract professionals supporting complex defense and aerospace programs. This position oversees the entire subcontract…
Added 2 hours ago
Technical Program Manager
Motive
San Francisco, CA
As a Senior Technical Program Manager on Motive’s embedded Technical Program Management (TPM) team, you will lead complex, cross-functional programs that span hardware, firmware, software,…
Added 2 hours ago
Senior Manager, Pixel Buds Product Operations
Google
Mountain View, CA
You will lead a global team of various manufacturing teams - Operations Program Managers, System Technical Program Managers, Mechanical Technical Program Managers and Supply Chain Program…
Added 2 hours ago
EPC Automation Lead
Bechtel Corporation
AZ
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.

Closed listing

Maximus

Sr Manager - Proj/Prog

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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