Jobs in the United States

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Added 11 mins ago
Buyer I or II
Intermountain Health
Charleston, WV
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 11 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Charleston, WV
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 11 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Charleston, WV
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site.
Added 11 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Charleston, WV
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 11 mins ago
Product Manager - Technical
Intermountain Health
Charleston, WV
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 11 mins ago
Sr Manager - Proj/Prog
Maximus
Charleston, WV
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 19 mins ago
W
Transportation Operations Manager II
Walmart
MCCORDSVILLE, IN
- $84,000 to $126,000 USD / year
…coordinating various logistics activities, partnering with fulfillment center associates, communicating with external third-party logistics providers, and collaborating with…
Added 20 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Indianapolis, IN
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 20 mins ago
Sr Manager - Proj/Prog
Maximus
Indianapolis, IN
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 20 mins ago
Product Manager - Technical
Intermountain Health
Indianapolis, IN
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 20 mins ago
Registered Nurse Manager Pediatric Trauma Care Program
Ascension Health
Indianapolis, IN
Previous experience in Clinical Programs like Pediatric Trauma Care Program, Trauma Center preferred
Added 20 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Indianapolis, IN
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site.
Added 20 mins ago
Buyer I or II
Intermountain Health
Indianapolis, IN
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 20 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Indianapolis, IN
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 24 mins ago
Chief People Officer
Dept Behavioral Health/Develop
Chesapeake, VA
Southeastern Virginia Training Center is seeking a dedicated Chief Human Resources Officer that will provide comprehensive human resource development and management leadership to the…
Added 34 mins ago
Safety Manager
Transdev
Auburn, AL
We are seeking an experienced and dedicated Safety Manager to join our team in Auburn, Alabama. This key leadership position is responsible for promoting a strong safety culture and…
Added 46 mins ago
Manufacturing Planner - E2
Lockheed Martin
Oldsmar, FL · Oldsmar
Understanding of program financial data and EVM.
Added 47 mins ago
SC
Sales Coordinator
Sun Communities
Highland, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 47 mins ago
Substance Use Disorder Program Manager
Great Lakes Bay Health Centers
Saginaw, MI
…disabilities to perform the essential functions. 1. Responsible for program structure of the behavioral health services for outpatient treatment, focusing on positive outcomes, program…
Added 1 hour ago
Community Development Manager, Strategic Partnership Office
Google
Lincoln, NE
…TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 1 hour ago
M
Personal Stylist, Tysons Corner Center - Full Time
Macy's
McLean, VA
- Full-time
Make data driven decisions that will drive growth and understand your local market and customer base.
Added 2 hours ago
Regional Sales Manager, Sports Surgical – Midwest
J&J Family of Companies
Raynham, MA
The Regional Manager, Sales is a sales leadership role responsible for the DePuy Synthes portfolio: accountable for leading the overall management of sales strategies, activities,…
Added 2 hours ago
CH
Program Manager, PACE Interdisciplinary Team
Cambridge Health Alliance
Cambridge, MA
- $39.24 to $59.2 USD / hour
This role provides leadership and oversight of interdisciplinary care coordination, team operations, quality improvement, and regulatory compliance. The Program Manager facilitates…
Added 2 hours ago
Postdoctoral Research Fellow
Beth Israel Lahey Health
Boston, MA
Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the…
Added 2 hours ago
Staff Pharmacist Spec Pharmacy
Beth Israel Lahey Health
Boston, MA
Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the…

Closed listing

Maximus

Sr Manager - Proj/Prog

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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