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Program Manager, College and Career Readiness
Idaho Division of Human Resources
Boise, ID
The College and Career Readiness Program Manager provides leadership and coordination for initiatives that help Idaho students prepare for postsecondary education and careers. The position…
Added just now
Sr Manager - Proj/Prog
Maximus
Boise, ID
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added just now
Anesthesia Tech
Trinity Health
Boise, ID
…center under the direct supervision of the anesthesiologist and manager. The Anesthesia Technician assists the anesthesia team prior to, during, and following patient procedures in various…
Added 1 min ago
Manager, Subcontracts
Jobgether
Remote, United States
The Manager, Subcontracts will lead and develop a team of subcontract professionals supporting complex defense and aerospace programs. This position oversees the entire subcontract…
Added 2 mins ago
Sr. Manager, Program Performance Operational Excellence (Onsite)
RTX
United States
The Sr. Manager, Performance Operational Excellence, Strategic Military Development, will play a critical role in driving organizational efficiency and ensuring the successful execution of…
Added 5 mins ago
Sr Manager - Proj/Prog
Maximus
Lincoln, NE
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 10 mins ago
Operations Manager, Autonomous Safety
DoorDash USA
San Francisco, CA
As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance for DoorDash's autonomous robot operations. You will set…
Added 1 hour ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Training, development, and tuition reimbursement programs.
Added 1 hour ago
A
Medical Technologist / Clinical Lab Scientist
Amergis
Hyannis, MA
- $2,661 USD / week
designated Manager, performs diagnostic analytic tests on human body fluids
Added 1 hour ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
Bedford, MA
- $178,000 to $195,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 1 hour ago
Manager, Scheduling
RTX Corporation
andover, MA
Raytheon has an opening for a Manager, Scheduling at our Andover, MA facility. The successful candidate has experience with Material Requirements Planning (MRP) systems in a manufacturing…
Added 1 hour ago
Fleet Systems Coordinator
State of Massachusetts
Boston, MA
…Executive Branch fleet. Reporting to the Fleet Information Systems Manager, this position plays a key role in maintaining fleet-related information systems, supporting data integrity,…
Added 1 hour ago
Sr. Specialist, Sales & Service Support
Santander US
Boston, MA
…relationship growth. In addition, the incumbent assists the Manager to execute an effective sales strategy; ensures consistent and positive customer experiences; coaches and trains Bankers…
Added 1 hour ago
Quality Assurance Manager (Mgr Quality 3) - 30981
HII
Pocasset, MA
HII Unmanned Systems is seeking an experienced Quality Assurance Manager (Mgr Quality 3) to lead our newly expanded Quality Assurance organization. In this strategic role, you will help…
Added 2 hours ago
Regional Energy Manager
Kodiak Area Native Association
Kodiak, AK
KANA is looking for a Regional Energy Manager to help Tribal and municipal communities across the Kodiak and Chugach regions identify and advance practical, sustainable energy solutions.…
Added 2 hours ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Maintenance Management Branch, the incumbent will provide specialized technical expertise to facilitate the activities of the Maintenance…
Added 2 hours ago
DO
ENGINEER, WATER RESOURCES
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
At DWR you will have the support of knowledgeable and helpful colleagues, robust training programs, and professional organizational memberships for your professional growth. Our large…
Added 2 hours ago
Director, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
Build a high-performing organization through workforce planning, manager coaching, performance management, clear goal setting, hiring, employee engagement, development, succession planning…
Added 2 hours ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
Our Sr. Program Manager, Talent Management helps create the environment where our team is brilliant at the basics and our talent programs help deliver profitable growth across our Operating…
Added 3 hours ago
PROGRAM SPECIALIST IV-DOE - 48000375
State of Florida
TALLAHASSEE, FL
The Apprenticeship Program Coordinator supports the expansion, promotion and effective administration of Registered Apprenticeship and Preapprenticeship programs throughout Florida. This…
Added 3 hours ago
FAMILY NAVIGATOR - 60075219
State of Florida
BONIFAY, FL · MARIANNA, FL · PANAMA CITY, FL · PANAMA CITY BEACH, FL · CHIPLEY, FL
…system partners and help pave the way as this exciting new program grows and expands in the Northeast…
Added 3 hours ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Pierre, SD
Design, code, test, and debug computer programs, independently or as part of a team, using computer languages identified and available in the Infrastructure Tool Kit (ITK).
Added 3 hours ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 3 hours ago
CO
Environmental Engineer Manager
Commonwealth of Pennsylvania
Pittsburgh, PA
- $88,020 to $119,844 USD / year
This position leads the Surface Permitting Section, ensuring that permit reviews, program implementation, and engineering decisions meet regulatory standards. The work supports safe oil and…
Added 3 hours ago
CO
Licensed Psychologist Manager, Corrections - SCI Pine Grove
Commonwealth of Pennsylvania
PA
- $89,996 to $136,842 USD / year
Program Development: Assist in creating and integrating policies, develop counseling programs, and participate in research efforts

Closed listing

Maximus

Sr Manager - Proj/Prog

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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