Jobs in the United States

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Added 9 mins ago
Channel Development Lead
Humana
Boise, ID
PMP certification or 4+ years of advanced project or program management experience.
Added 9 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Boise, ID
- $88,900 to $160,100 USD / year
As a Business Systems Analyst Senior, you will be responsible for:
Added 9 mins ago
C
Regional Maintenance Manager
CBRE
Boise, ID
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Boise, ID
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 9 mins ago
J
Senior Director, R&D Strategy Execution & Transformation
Jobgether
Remote, United States
- $223,400 to $293,400 USD / year
Strong project and program management capabilities, including experience coordinating multiple workstreams, managing dependencies, monitoring risks, and ensuring accountability.
Added 9 mins ago
J
Lifecycle Marketing Specialist
Jobgether
Remote, United States
- $65,000 to $85,000 USD / year
Strong organizational and project management skills, with the ability to manage multiple campaigns, deadlines, and priorities simultaneously.
Added 13 mins ago
Channel Development Lead
Humana
Lincoln, NE
PMP certification or 4+ years of advanced project or program management experience.
Added 13 mins ago
Sr Manager - Proj/Prog
Maximus
Lincoln, NE
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 24 mins ago
Sr IT Database Administrator
GuideWell
Jacksonville, FL
The Senior IT Database Administrator (Senior DBA) provides consultation related to database management and administration. The Senior DBA's perform detailed data flow analysis ensuring the…
Added 26 mins ago
Senior Scientist - Immunobiology
APTEVO BIOTHERAPEUTICS LLC
Seattle, WA
The Immunobiology group is seeking a 6-month contracted Senior Scientist to support product development of novel protein therapeutics for oncology indications by characterizing the biologic…
Added 43 mins ago
J
Principal Offensive Security Engineer
Jobgether
Remote, United States
- $183,000 to $200,000 USD / year
Proven leadership, mentoring, collaboration, and project management capabilities.
Added 43 mins ago
J
Metallic Test Lab & SPTC Focal
Jobgether
Remote, United States
- $116,000 to $154,000 USD / year
Established project management skills, including the ability to document, plan, coordinate, and execute improvement programs.
Added 43 mins ago
J
Director, Advanced Capabilities, Commercial L&D
Jobgether
Remote, United States
- $191,250 to $247,500 USD / year
…performance, and strategic execution. Working closely with senior leaders and cross-functional partners, you will establish scalable learning frameworks and ensure consistency across…
Added 46 mins ago
Global Safety Program Lead
AstraZeneca
Gaithersburg, MD · Gaithersburg
Accountable for the implementation and the high quality delivery of the Safety & Strategy Management Team (SSaMT) and Safety Surveillance Team for assigned asset(s).
Added 1 hour ago
Senior Software Engineer, Search Security Engineering
Google
Mountain View, CA · Cambridge, MA · New York, NY · Seattle, WA
…every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and…
Added 1 hour ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
…while maintaining clear and transparent communication with all project stakeholders. This role combines construction management, engineering, project planning, contract management, and…
Added 1 hour ago
IT Developer - Full Stack
GuideWell
Jacksonville, FL
Perform unit testing and debugging. Set test conditions based upon code specifications. Seeks review by more senior or Advanced IT Developers.
Added 1 hour ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Advises senior management on technical strategy.
Added 1 hour ago
Principal AI/ML Engineer
Fidelity Technology Group, LLC
Westlake, TX
…studies of alternatives. Analyzes and recommends changes in project development policies, procedures, standards, and strategies to development experts and…
Added 1 hour ago
Online Lead Decision Analytics
The Home Depot
Remote, United States
25% - Project Management & Team Support - Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with…
Added 1 hour ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
25% - Project Management & Team Support - Manage requests for site features and tagging from internal customers. Prioritize and assign projects by striking a balance between a variety of…
Added 1 hour ago
Senior Project Manager
MedAcuity, LLC
Westford, MA
JOB SUMMARY MedAcuity\'s Senior Project Managers apply project management principles to deliver projects and / or programs on time, with-in budget, and with quality results, while leading…
Added 1 hour ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 1 hour ago
Data Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
Join CGI as a Senior Data Analyst supporting complex data, analytics, and information management initiatives within the healthcare payer domain. In this role, you will partner with business…
Added 1 hour ago
Senior Integration Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
. Provide regular status updates and findings summaries to project leadership, surfacing risks and blockers early

Closed listing

Maximus

Sr Manager - Proj/Prog

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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