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Added 9 mins ago
Seed Production Agronomist - Idaho Falls, ID
BASF
Idaho Falls, ID
…and crop evaluations, while supporting the Seed Production Manager with team planning and seasonal operational…
Added 10 mins ago
INSPECTIONS SPECIALIST (SUPERINTENDENT)
Air National Guard Units
Boise, ID
…advisor of The Inspection System, CCIP, Unit Self-Assessment Program (USAP), Complaints Resolution Program (CRP) and FWA Program. Oversees multifaceted IG programs designed to independently…
Added 10 mins ago
Account Manager - Growth Markets
Zayo
Boise, ID
Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education…
Added 10 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Boise, ID
…verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 10 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Boise, ID
…verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 10 mins ago
Regulatory Readiness Program Manager
Meta
Boise, ID
Regulatory Readiness Program Manager Responsibilities:
Added 10 mins ago
Buyer I or II
Intermountain Health
Boise, ID
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 10 mins ago
Sr Manager - Proj/Prog
Maximus
Boise, ID
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 10 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Boise, ID
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 10 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Boise, ID
…capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps approaches which include but not limited to…
Added 10 mins ago
Product Manager - Technical
Intermountain Health
Boise, ID
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 10 mins ago
Medical Lab Scientist
Intermountain Health
Burley, ID
OR - Completion of course work and internship requirements in a qualified MLS program and eligibility to sit for the BOC. Certification must be completed and documented within 6 months of…
Added 10 mins ago
Archer IRM Developer / Administrator
Cognizant
Boise, ID
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 11 mins ago
Sr. Manager, Program Performance Operational Excellence (Onsite)
RTX
United States
The Sr. Manager, Performance Operational Excellence, Strategic Military Development, will play a critical role in driving organizational efficiency and ensuring the successful execution of…
Added 14 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Lincoln, NE
…capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps approaches which include but not limited to…
Added 14 mins ago
Archer IRM Developer / Administrator
Cognizant
Lincoln, NE
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 14 mins ago
Sr Manager - Proj/Prog
Maximus
Lincoln, NE
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 34 mins ago
QI
Senior Manager, Business Development – US Army
Qualcomm Incorporate
Boulder, CO
- $174,400 to $261,600 USD / year
…technologies at scale and at commercial pace in support of national security missions. The Senior Manager, Business Development – US Army will be a senior individual contributor responsible…
Added 37 mins ago
M
Asset Protection Captain, Kings Plaza - Full Time
Macy's
Brooklyn, NY
- Full-time
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Added 38 mins ago
EPC Automation Lead
Bechtel Corporation
AZ
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 50 mins ago
Assistant Store Leader
The Kroger Co.
Fishers, IN
…all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties. Demonstrate the company’s…
Added 50 mins ago
Storage & Warehouse Supervisor
V2X
Fayetteville, NC
The Storage and Warehouse Supervisor reports directly to the Installation Supply and Services Manager. Responsible for overseeing all storage and warehouse operations for the Army Field…
Added 1 hour ago
EPC Automation Lead
Bechtel
AZ
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 1 hour ago
Director, IT Audit Program Manager
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and six (6) years of experience as a Director, IT Audit Program Manager (or closely related occupation) performing IT audit, information security assessments, and critical…
Added 1 hour ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
…analyze, plan, and define data architecture framework, including security, reference data, metadata, and master data. Data Architects create and implement data management processes and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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