Jobs in the United States

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Added 4 mins ago
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Appeals & Grievances Coordinator
GuideWell
FL
- $20 to $33 USD / hour
…creates meaningful impact for members and the community we…
Added 6 mins ago
Receptionist
Sea Mar Community Health Center
United States
…callers to the facility and providing administrative clerical support as needed. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered…
Added 12 mins ago
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Senior Manager, Business Development – US Army
Qualcomm Incorporate
Boulder, CO
- $174,400 to $261,600 USD / year
…commercial technologies at scale and at commercial pace in support of national security missions. The Senior Manager, Business Development – US Army will be a senior individual contributor…
Added 15 mins ago
Senior Restaurant Manager
BJ's Restaurants
Pittsburgh, PA
The Restaurant Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising, and…
Added 15 mins ago
Senior Restaurant Manager
BJ's Restaurants
Sacramento, CA
The Restaurant Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising, and…
Added 16 mins ago
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Beauty Counter Manager - Trend Beauty, Providence Place - Full Time
Macy's
Providence, RI
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 16 mins ago
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Beauty Counter Manager - Trend Beauty, Riverside Galleria at Tyler - Full Time
Macy's
Riverside, CA
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 16 mins ago
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Asset Protection Captain, Kings Plaza - Full Time
Macy's
Brooklyn, NY
- Full-time
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Added 16 mins ago
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Beauty Counter Manager - Lancome, Barton Creek Square Mall - Full Time
Macy's
Austin, TX
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 16 mins ago
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Beauty Counter Manager - MAC, North Star Mall - Full Time
Macy's
San Antonio, TX
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 16 mins ago
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Beauty Counter Manager - Estee Lauder, Downey Stonewood Center - Full Time
Macy's
Downey, CA
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 17 mins ago
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Beauty Counter Manager - Estee Lauder, Moreno Valley - Full Time
Macy's
Moreno Valley, CA
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 17 mins ago
EPC Automation Lead
Bechtel Corporation
AZ
Reporting to the Project Innovation and Information Manager (PIIM), the EPC Automation lead role is responsible for the implementation, configuration and support of jobsite…
Added 17 mins ago
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Personal Stylist, Tysons Corner Center - Full Time
Macy's
McLean, VA
- Full-time
Meet with the Store Manager on a regular basis to inform them of your performance, goals and actions.
Added 17 mins ago
M
Beauty Counter Manager - MAC, Springfield VA- Full Time
Macy's
Springfield, VA
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 17 mins ago
M
Retail Fragrances Sales Support Associate - DKNY, Culver City Center - Full Time
Macy's
Culver City, CA
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 18 mins ago
PR
Assistant Manager (P1-1357564-9)
Panda Restaurant Group
Buffalo Grove, IL
- $22.5 to $25.5 USD / hour
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
Assistant Manager (P1-1357554-10)
Panda Restaurant Group
Clarksville, TN
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
PR
Assistant Manager (P1-1357550-10)
Panda Restaurant Group
Chicago, IL
- $15 to $40 USD / hour
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
Assistant Manager (P1-1357521-9)
Panda Restaurant Group
Gardner, KS
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
PR
Assistant Manager (P1-1357515-9)
Panda Restaurant Group
Forsyth, IL
- $22 to $25 USD / hour
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
PR
Assistant Manager (P1-1357492-10)
Panda Restaurant Group
Chicago, IL
- $19 to $22 USD / hour
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
Assistant Manager (P1-1357471-9)
Panda Restaurant Group
Grain Valley, MO
…paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your…
Added 18 mins ago
PR
Store Manager (P1-1483366-9)
Panda Restaurant Group
Toledo, OH
- $27 to $30 USD / hour
Don’t worry! To prepare you for success, we will provide 12 or more weeks of store leadership training program. After training, completion of required evaluations, and a successful…
Added 18 mins ago
PR
Store Manager (P1-1483325-9)
Panda Restaurant Group
Cincinnati, OH
- $27 to $30 USD / hour
Don’t worry! To prepare you for success, we will provide 12 or more weeks of store leadership training program. After training, completion of required evaluations, and a successful…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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