Jobs in the United States

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Added 1 min ago
Engineer III - Technology
Edward Jones
United States
Experience or training in the Agile Project Management methodology is a plus.‌
Added 1 min ago
Acquisition Support Specialist (ENR Project)
Govcio LLC
Springfield, VA
GovCIO is currently hiring for an Acquisition Support Specialist with an active Secret clearance to provide acquisition, logistics, and asset management support for the Enterprise Network…
Added 1 min ago
Senior Project (Design) Mgr
Intuitive
Sunnyvale, CA
The Senior Project Manager, PMO organizes a diverse set of activities of the Program Management Office (PMO) group within the New Product Development organization. The PMO group is…
Added 2 mins ago
Director, KOLS & Events
Henry Schein, Inc.
Remote, United States
…external stakeholders to deliver impactful event experiences that support business growth, customer engagement, education, and brand visibility. The Director will oversee event strategy,…
Added 2 mins ago
Manager, IT Audit
Biogen
Cambridge, MA
As the Manager, IT Audit at Biogen, you will play a pivotal role in strengthening our technology risk management, cybersecurity posture, and control environment. This position transcends…
Added 2 mins ago
Graduate Program of Stellantis | Supplier Quality
Stellantis
Auburn Hills, MI
GPS is a two-year development program with four six-month, project-based rotational assignments across Supplier Quality, Purchasing, and aligned cross-functional teams. Broader business…
Added 2 mins ago
D
Program Manager, Inventory Control Quality Assurance
DSV
Florence, KY
- $97,440 to $115,000 USD / year
Demonstrated ability to teach, coach, mentor, and support project team members to learn and master continuous improvement concepts and skills in an indirect supervisory relationship.
Added 2 mins ago
Junior Production Scheduler
Emerson
Knoxville, TN
In this highly collaborative role, you will partner with Production, Sales, Product Management, Supply Chain, and business leaders to improve product availability, support customer…
Added 3 mins ago
Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and…
Added 3 mins ago
Manager, Data Platforms Admin (DBA)
Capital District Physicians Health Plan, Inc.
United States
Estimates staffing requirements, costs and time for project activities, and assigns systems resources. Uses project management tools for effective personnel utilization, to track and report…
Added 3 mins ago
Production Supervisor, Dryers (Day Shift, 12-Hours) - Sturgis, MI Plant
Abbott Laboratories
MI
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 3 mins ago
Manufacturing Process Engineer - Sturgis, MI Plant
Abbott Laboratories
MI
Demonstrate accountability and responsibility for Environmental Health and Safety performance and compliance through active participation and support of Abbott’s EHS program
Added 3 mins ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
…on their investment by delivering consultative onboarding, project management, tailored training, and proactive account…
Added 4 mins ago
BE
Project Accountant
BGC Engineering
Golden, CO
- $70,000 to $90,000 USD / year
…including an understanding of government contracting requirements, project controls, and invoicing processes. You will work closely with Project Managers and the Project Accounting team to…
Added 4 mins ago
Mechanical Engineering Co-Op/Intern (Summer & Fall 2027)
MetOx International, Inc.
Houston, TX
Prepares technical documentation, drawings, and reports to support project execution and engineering reviews.
Added 4 mins ago
Maritime Training Program Manager
Harkcon Inc
Remote, United States
Lead day-to-day program execution and serve as the principal point of coordination for customer leaders, technical specialists, instructors, analysts, and support personnel.
Added 5 mins ago
Fuel Restoration Technician II
OWL Services
Des Moines, IA
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across…
Added 5 mins ago
Investment Data Analyst
Mass Financial Services
United States
For a leading and rapidly growing asset management firm, the Data Management team drives accountability for, and stewardship of, data as a strategic business asset. The team brings together…
Added 5 mins ago
Creative Production, TBrand Intern
The New York Times
NY
Support the management of each project's budget to include securing estimates, confirmation of deliverables, invoice approval and payment while maintaining budget tracker
Added 5 mins ago
Copywriter, TBrand Intern
The New York Times
NY
…editors, creative directors, designers, videographers, producers, program managers and developers create innovative branded advertising content and custom audio for brands that are embedded…
Added 6 mins ago
DE
Curriculum Project Manager
Discovery Education
United States
- $91,250 to $101,500 USD / year
We are looking for a highly skilled Curriculum Project Manager to independently manage a portfolio of moderately complex curriculum initiatives across our core product ecosystem, including…
Added 6 mins ago
WV READY EOC Project Director
New River Community and Technical College
Beaver, WV
The WV READY Educational Opportunity Centers Project Director provides leadership and day-to-day management of New River Community and Technical College’s Educational Opportunity Centers…
Added 6 mins ago
Project Manager- Agile
Endava
Remote, United States
This is a dual role. As Project Manager, you will own scope, schedule, budget, risk and stakeholder reporting. As Scrum Master, you will facilitate the agile delivery teams, run Scrum…
Added 7 mins ago
Client Onboarding Implementation Associate
JPMC page
Charlotte, NC · Chicago, IL · Plano, TX
…pivotal role in leading and executing strategic initiatives that support our business. Your expertise in client onboarding project management will be crucial in guiding new and existing…
Added 7 mins ago
Extended Ops Management - Principal Process Manager
Capital One
Plano, TX · McLean, VA · Richmond, VA
…processes, driving continuous improvements, and providing robust project management support. You will partner across Commercial and Enterprise teams to manage process stability, execute…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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