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Automotive Retail Assistant Manager
Belle Tire
Southgate, MI
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
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MANUFACTURING ENGINEER
Southern Fabricators
Polkton, NC
Certification in Six Sigma, Lean Manufacturing, or related process improvement methodologies is a plus.
Added just now
Manager HR Compliance & M&A
REXEL
Dallas, TX
The Manager, HR Compliance and M&A will build and run Rexel USA's proactive, multi-state HR compliance program and support the HR side of acquisitions. This role turns federal, state and…
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Collection Specialist
AJM Packaging Corp
Bloomfield Hills, MI
Research and process customer deductions to determine whether each is authorized. This may require coordinating with internal departments and customers and reviewing supporting…
Added 2 mins ago
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Quality Systems Engineer
Actalent
Moorpark, CA
- $100,000 to $140,000 USD / year
We are seeking a Quality Systems & Process Improvement Engineer to enhance quality system effectiveness, optimize processes, and drive continuous improvement initiatives across the…
Added 2 mins ago
CC
Quality Systems Engineer
Curtiss-Wright Corporation
Santa Clarita, CA
- $94,700 to $126,300 USD / year
Supporting the IPT through driving RCCA process through the organization, including implementation/improvement to tools, training, and metrics
Added 2 mins ago
Team Lead (2nd Shift)
Caterpillar, Inc.
Arvin, CA
To assist the Section Manager in leading Team members, coordinating and delegating workflow and overseeing day to day operation of area; promoting cooperative team relationships,…
Added 3 mins ago
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(USA) Operations Manager I-1
Walmart
PERRIS, CA
- $92,400 to $138,600 USD / year
Manages the development and improvement of new or existing operational tools reports and customerfacing functionality by providing direction and input on project business and functional…
Added 3 mins ago
REMOTE - Manager, HRIS
Ross Stores, Inc.
Dublin, CA
The HRIS Manager, Performance Management Portfolio, will be responsible for managing the implementation, administration, support, and continuous improvement of Performance Management…
Added 3 mins ago
Print Production Manager
Arvato Bertelsmann
Valencia, CA
The Print and Media Production Manager is responsible for a large 24x5 digital print-on-demand production facility of 20-25 employees (25-50 peak season). Responsible for all associated…
Added 3 mins ago
DC
Senior Manager, Regulatory Affairs
Danaher Corporation
Vista, CA
- $155,000 to $165,000 USD / year
…viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of…
Added 3 mins ago
Sr. Strategic Sourcing Director
MiniMed
Virtual, CA
Operational Excellence & Continuous Improvement
Added 3 mins ago
Associate Analyst, HRIS
Ross Stores, Inc.
Dublin, CA
…content and system configurations, and helps drive continuous improvement of the learner experience. This position also participates in system enhancements, upgrades, learning technology…
Added 3 mins ago
Engineering Manager
Minth North America
Gadsden, AL
Automation Support – Diagnose faults involving PLCs, HMIs, sensors, variable frequency drives, servo systems and robots; make authorized adjustments and maintain program backups.
Added 4 mins ago
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Translation Coordinator
Actalent
South San Francisco, CA
- $50 to $53 USD / hour
…creative content. This role works closely with a Localization Manager, internal content owners, translation vendors, and internal linguistic reviewers to ensure accurate, consistent, and…
Added 4 mins ago
Sr District Manager-Healthcare, Janitorial
ABM Industries
Glendale, CA
ABM is seeking an experienced and results-driven Senior District Manager to lead healthcare support services operations across multiple hospital, outpatient, and healthcare facilities. This…
Added 4 mins ago
Manager Project Management 3
Northrop Grumman
Palmdale, CA
Northrop Grumman Aeronautics Systems (NGAS) has an opening for a Manager Project Management 3 to join our team of qualified, diverse individuals within our Manufacturing Affordability…
Added 4 mins ago
Supply Chain Project Manager
Safran
Concord, CA · Costa Mesa, CA
Join our first-class team to reinvent in-flight experience. In the role of Supply Chain Project Manager, you'll play a pivotal part on our Supply Chain team. The Supply Chain Project…
Added 4 mins ago
Compliance Assurance Program Manager
Meta
Menlo Park, CA
Compliance Assurance Program Manager Responsibilities:
Added 4 mins ago
TH
Hospice Case Manager RN -$10k sign on
Trinity Health
Fresno, CA
- $38.79 to $62.07 USD / hour
Fast Hiring Process Quick interviews and job offers - because your time matters.
Added 5 mins ago
MTS III, Hardware
Panasonic Avionics Corporation
Irvine, CA
Reviews DVP (Design Verification Process) and design release package.
Added 5 mins ago
Manager, APM Business Process and Data Lead, ATS
BD (Becton, Dickinson and Company)
Irvine, CA
As the Manager, APM Business Process and Data Lead, ATS, you will support business-process design and improvement and the governance and quality of data used by the Pega Allowed-to-Sell…
Added 5 mins ago
Senior Finance Manager (M5)
Applied Materials
Santa Clara, CA
Partner with systems/IT on process and tool enhancements (e.g., ERP, automation, AI)
Added 5 mins ago
Service Desk Manager
CGI Technologies and Solutions, Inc.
Sacramento, CA
CGI is seeking a Service Desk Manager to provide operational and strategic leadership for two service desk teams supporting a large-scale statewide government program. This role is…
Added 5 mins ago
Director, Enterprise Strategy Management
CalSTRS
Sacramento, CA
…Survey Research & Analysis; Research & Development; Continuous Improvement; the Innovation Program and Corporate Sustainability. The Director of ESM is responsible for the overall planning,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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