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Supervisor, Operations QA
ConnectiveRx
Pittsburgh, PA
Conducts and facilitates regular group meetings with operations and program leaders to communicate agent performance and recommendations, partners with cross-functional departments to…
Added just now
Field Coordinator I- Sr (CP)
Entergy
Lake Charles, LA
Provides field leadership and direction to company and/or contract crews ensuring they are aware of and always utilize approved processes, safe work practices, and company procedures.
Added 1 min ago
Community Manager
BH Management
Kansas City, MO
The Community Manager is responsible for the oversight of successful day-to day operations (financial, administrative, sales, marketing and maintenance) of the community while ensuring…
Added 1 min ago
Community Manager - BTR
BH Management
Maxwell, TX
…financial, administrative, leasing, marketing and maintenance operations of Community/Communities, while ensuring company standards are achieved and excellent customer service is delivered.…
Added 1 min ago
B&
Operations Manager
Birge & Held Group LLC
Mccordsville, IN
- $75,000 to $82,000 USD / year
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a…
Added 2 mins ago
Manager Programs 3
CORP-Corporate Office
United States
· Demonstrated experience preparing and delivering program reviews, business updates, technical information, recommendations, and/or presentations to customers, program leadership,…
Added 2 mins ago
Sr. Principal System Engineer - USAF IFC Manager
CORP-Corporate Office
United States
…insertions for IFC impacts; provide clear recommendations to program leadership and configuration control…
Added 2 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Decatur, GA
- $19.25 USD / hour
Operations experience in a leadership capacity.
Added 2 mins ago
HH
Therapy Program Manager (Physical Therapist)
Healthpro Heritage, LLC
Decatur, GA
- $49 to $54 USD / hour
HealthPro Heritage has a great Full-Time Physical Therapist Program Manager Opportunity in Decatur, GA. In this role, you’ll have the rewarding opportunity to work with adults in the…
Added 2 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Norcross, GA
- $19.25 USD / hour
Operations experience in a leadership capacity.
Added 2 mins ago
Sourcing Co-Op Spring 2027
Emerson
Elyria, OH
Supplier Delivery Get Well Program – create open order documents for the weekly meetings and run the Get Well meetings with the suppliers over time.
Added 3 mins ago
Vegetation Program Manager - Central Coast
Pacific Gas And Electric Company
San Luis Obispo, CA
The Vegetation Program Manager oversees Vegetation Management operations, ensuring electric system safety, reliability and regulatory compliance with state and federal rules. The incumbent…
Added 3 mins ago
UA
Service Manager
United Ag & Turf NE, LLC
Hicksville, NY
- $50,000 to $85,000 USD / year
…the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a…
Added 3 mins ago
Advanced Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
You will report to the Operations Manager of Nuclear Fuel Engineering Operations and be located at Cranberry Township, PA. The position offers a hybrid work arrangement, blending remote…
Added 3 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Decatur, GA
- $19.25 USD / hour
Operations experience in a leadership capacity.
Added 4 mins ago
Licensed Nursing Home Administrator
Pruitt Health
Ridgeway, SC
PruittHealth is seeking an experienced Licensed Nursing Home Administrator (LNHA) to lead the operations of our skilled nursing and rehabilitation center. In this key leadership role,…
Added 4 mins ago
Payroll and HR Operations Specialist
Enclave Companies, LLC
St Louis Park, MN · West Fargo, ND
Provide data and reporting support for HR Operations, Accounting, Finance, and leadership teams
Added 5 mins ago
Proposal Manager
Raba Kistner Inc.
San Antonio, TX
Raba Kistner, Inc. is a premier Engineering Consulting and Program Management firm. Our purpose is to build a better and more sustainable world for our employees, their families, our…
Added 5 mins ago
Superintendent
DAVIS
Rockville, MD
The Superintendent provides overall leadership for on-site field management and administration as it relates to the onsite construction process in planning, coordination and execution of…
Added 5 mins ago
Senior Superintendent
DAVIS
Rockville, MD
The Senior Superintendent provides overall leadership for on-site field management and administration as it relates to the onsite construction process in planning, coordination and…
Added 6 mins ago
Quality Specialist (West Coast Launch & Recovery) - 1st Shift
SpaceX
Long Beach, CA
…processes. You will partner with individual contributors and leadership from Launch Reliability, Quality Assurance, and Launch Operations teams at SpaceX to ensure mission success as SpaceX…
Added 6 mins ago
Cross-Utilized Airport Agent - Dallas/Fort Worth International Airport (PT)
CORPORATE FLIGHT MANAGEMENT INC
DFW Airport, TX
…regional airports, including ticket counter, gate, and ramp…
Added 6 mins ago
Senior Test Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Integrated Test Team (ITT) Leadership – Experience organizing and facilitating Integrated Test Teams, working groups, and cross-functional coordination among engineering, program…
Added 6 mins ago
Safety Manager
Delta Oaks Group
Raleigh, NC
Safety Program Leadership: Maintain and improve the Health and Safety Manual, Standard Operating Procedures, Job Hazard Analysis, Risk Registers, and Site-Specific Safety Plans.
Added 6 mins ago
Ambulatory Solution Adoption Project Manager
Waystar, Inc
Duluth, GA
…develop a specific knowledge of Waystar’s business, industry, and operations, including an intimate understanding of healthcare specific billing requirements, reimbursement, enrollment, and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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