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Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This manager will lead Supplier Development Engineering for Starship pads and launch sites and for Falcon/Dragon flight hardware, including the non-flight hardware those programs depend on.…
Added 1 min ago
GD
Operations Manager
Garage Doors Unlimited
Poway, CA
- $72,600 to $75,000 USD / year
Garage Doors Unlimited is looking for a strong Office Manager to take ownership of our operations.
Added 2 mins ago
Senior Manager, HR Technology and People Operations
Versant Health
NY
We are seeking a Senior Manager, HR Technology & People Operations to provide strategic and operational leadership across our HR technology ecosystem and key People Operations functions.
Added 5 mins ago
Manager Revenue Integrity (Remote)
Trinity Health
Livonia, MI
…for optimizing staff and overall revenue performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities,…
Added 6 mins ago
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Anthropologie Assistant Department Manager
Anthropologie
Leawood, KS
- From $19 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
Added 6 mins ago
Assistant Campaign Manager – Entry Level
Iron Bloom Collective
Boise, ID
We are seeking an Assistant Campaign Manager to join our team at the entry level. This role is specifically designed for ambitious, business-minded individuals who want a structured pathway…
Added 8 mins ago
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Audit Manager
GPAC
Rockland, MA
- $100,000 to $150,000 USD / year
Provide recommendations for process improvements based upon knowledge gained relative to the client’s operations, processes, and business objectives.
Added 8 mins ago
Production Manager
LM MANUFACTURING LLC
Detroit, MI
Under the direction of the Operations Manager, the Production Manager is responsible for leading and overseeing daily production operations to ensure the safe, efficient, and consistent…
Added 9 mins ago
Self-Checkout Attendant
Festival Foods
Suamico, WI
…self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping…
Added 16 mins ago
Building Manager
Ford
Manteca, CA · Manteca
…transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver the speed of a startup, with the deep expertise of high-volume production.…
Added 17 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Bismarck, ND
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 17 mins ago
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Sr Customer Success Manager - Oracle Health
Oracle
Bismarck, ND
- $44.9 to $89.9 USD / hour
The Sr Customer Success Manager (Sr CSM) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined…
Added 17 mins ago
Laboratory Manager
Essentia Health
Bismarck, ND
Essentia Health is seeking an experienced and collaborative Laboratory Manager to join our team and help lead a growing regional laboratory service area.
Added 17 mins ago
DT
Facilities Maintenance/Housekeeping
Dickinson Theodore Roosevelt Regional Airport
DICKINSON, ND
- $25 USD / hour
…(negotiable) Job Summary Under the direction of the Airport Manager, employee cleans and performs routine maintenance and repairs of airport buildings and grounds, some of which are located…
Added 17 mins ago
BB
Store Management Career
Big Bad Breakfast
Franklin, TN
- $55,000 to $65,000 USD / year
Job Overview: We are seeking an experienced and passionate Kitchen Manager to lead our culinary team in a dynamic and fast-paced environment. The ideal candidate will have a strong…
Added 18 mins ago
MS
Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days
Mount Sinai Health Systems
Huntington, NY
- $103,000 to $157,492 USD / year
- Full-time
In collaboration with department operations teams, this individual is focused on the success of our health center operations through exemplary people leadership, structured problem-solving,…
Added 20 mins ago
Building Manager
Ford Global
Manteca, CA
…transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver the speed of a startup, with the deep expertise of high-volume production.…
Added 20 mins ago
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Client Manager
Propelis
Baltimore, MD
- $59,000 to $69,000 USD / year
The Client Manager builds effective relationships with entry- to mid-level client contacts. This role ensures the efficient coordination of projects from estimation to completion, and…
Added 22 mins ago
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Electrical Superintendent
Lewis
Phoenix, AZ
- $139,500 to $190,000 USD / year
We’re hiring an Electrical Superintendent to run electrical field operations on data center and advanced technology projects in the Phoenix area. You’ll own the electrical side of the job…
Added 25 mins ago
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Acquisition Management Specialist
Credence
Aberdeen Proving Ground, MD
- $130,000 to $170,000 USD / year
The Acquisition Manager for PM Positioning, Navigation and Timing (PNT) for PdL Navigation Warfare (NAVWAR) directs the comprehensive lifecycle development, fielding, and sustainment of…
Added 28 mins ago
AI Product Sales Manager
Rubrik
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+ Qualify and manage sales opportunities regarding budget, decision-making process, competition, and timeline, driving deals to close.
Added 35 mins ago
Housekeeping Manager - Alpine Care of Zion
Aramark
Zion, IL
The Housekeeping Manager at Aramark SeniorLIFE+ is responsible for overseeing all housekeeping operations within a senior living community to ensure a clean, safe, sanitary, and welcoming…
Added 36 mins ago
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Store Management Career
Big Bad Breakfast
Franklin, TN
- $55,000 to $65,000 USD / year
Job Overview: We are seeking an experienced and passionate Kitchen Manager to lead our culinary team in a dynamic and fast-paced environment. The ideal candidate will have a strong…
Added 36 mins ago
General Manager
Domino's
Lebanon, KY
…franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of…
Added 36 mins ago
Shift Lead (2197)
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…franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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