Jobs in the United States

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Added 1 min ago
Consulting Manager – Pharma Digital Transformation & Project Portfolio Management
Cognizant
Teaneck, NJ
What you must have to be considered
Added 1 min ago
Territory Manager
Acosta Group
NJ
o 2-4 days per week in-field · o 1-3 days per week working remotely
Added 1 min ago
Manager of Projects (MOP)
Jacobs
Clark, NJ
…providing our clients with energy planning, engineering, program management, and construction management services. We are seeking an experienced project-delivery leader who is motivated by…
Added 1 min ago
Facility Manager
BGIS Global Integrated Solutions US LLC
East Brunswick, NJ
The Facility Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency…
Added 1 min ago
Manager, Equipment Commissioning & Qualification (ECQ)
Bristol Myers Squibb
Summit, NJ
The Project Engineer/Manager, Equipment Commissioning & Qualification (ECQ) Delivery, ensures the operation of QC laboratories, commercial manufacturing and support services equipment,…
Added 1 min ago
Customer Relationship Specialist
Institute of Electrical and Electronics Engineers
Piscataway, NJ
2-4 years of related work experience required; 4-6 years preferred
Added 1 min ago
Senior Business Manager
Bank of America
Toms River, NJ
The Senior Business Manager role is a key contributor to a Financial Advisor team in creating strategy and ensuring execution related to multiple metrics and priorities across the teams…
Added 1 min ago
Oracle Cloud Finance - Manager
PwC
Florham Park, NJ
What You Must Have
Added 1 min ago
GRC/IRM ServiceNow Technology Implementation Solutions – Senior Manager
PwC
Florham Park, NJ
What You Must Have
Added 1 min ago
GRC/IRM ServiceNow Technology Implementation Solutions – Manager
PwC
Florham Park, NJ
What You Must Have
Added 1 min ago
RU
Data Audit Manager
RSM US LLP
Edison, NJ
- $15.92 USD / hour
RSM is seeking experienced data, analytics, and reporting professionals to support a large global financial services client in validating regulatory remediation efforts and strengthening…
Added 1 min ago
T
Director Of Engineering (NJ Required)
TEKsystems
Edison, NJ
- $100 to $120 USD / hour
Our healthcare client is seeking an experienced Director of Engineering - Network & Unified Communications to lead the strategy, engineering, operations, and modernization of…
Added 2 mins ago
M
Project Manager
ManpowerGroup
Jersey City, NJ
- Up to $67 USD / hour
Our Financial Services Client is seeking a Project Manager to join their team in Jersey City, NJ (Hybrid onsite 3 days/2 days remote).
Added 2 mins ago
Senior Manager, Health Benefits Consulting
Deloitte
Morristown, NJ
Are you an experienced health and welfare benefits consultant ready to lead complex client work? As a Senior Manager, Health Benefits Consulting, you will advise commercial employers and…
Added 2 mins ago
Customer Experience Manager- EdTech
Accenture
Morristown, NJ
(If Associate Degree, must have minimum 6 years work experience)
Added 2 mins ago
SAP - OTC - Manager - Consulting - Location OPEN
EY
Secaucus, NJ · Hoboken, NJ · Trenton, NJ · Iselin, NJ
To qualify for the role, you must have
Added 2 mins ago
M&E Sourcing Manager
American Express Global Business Travel
Trenton, NJ
If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…
Added 15 mins ago
Account Coordinator- Minneapolis, MN
Compass Group
MINNEAPOLIS, MN
Provide project status summary reports and updates to Client Managers and other team members
Added 21 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Remote, United States
…school; or four to six years of related experience in Sales Management or equivalent combination of education and…
Added 21 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Remote, United States
…school; or four to six years of related experience in Sales Management or equivalent combination of education and…
Added 21 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Remote, United States
…school; or four to six years of related experience in Sales Management or equivalent combination of education and…
Added 21 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Remote, United States
…school; or four to six years of related experience in Sales Management or equivalent combination of education and…
Added 21 mins ago
Project Manager - Energy and Mobility Solutions
TechFlow, Inc.
Remote, United States
TechFlow seeks to hire Project Managers to support our growing Energy and Mobility Solutions Business Unit. The Project Managers will work across functions to support Energy and Mobility…
Added 22 mins ago
Commercial Roofing Service Sales
TeamCraft Roofing
Remote, United States
…school; or four to six years of related experience in Sales Management or equivalent combination of education and…
Added 22 mins ago
Senior Consultant, Member Experience
Qualtrics
Remote, United States
Manage End-to-End Client Engagements: Lead client project scopes, stakeholder alignment, and delivery timelines, ensuring initiatives translate into sustainable, measurable outcomes.

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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Jobs in the United States