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Added 1 min ago
Project Quality Manager - Power
Kiewit
Seminole, TX · Lubbock, TX · Carlsbad, NM · Lenexa, KS
Located on one of Kiewit’s project sites, the Project Quality Manager (PQM) is responsible for the development, implementation, and management of a site-specific quality plan and all other…
Added 3 mins ago
Supervisor, Client Services
Real Chemistry
Remote, United States
As a Supervisor, you'll serve as a key client contact, a confident strategic contributor, and a hands-on team leader - owning tactical recommendations, leading the RFP process, and…
Added 3 mins ago
Senior Principal Signals & Communications Engineering Specialist - RR&T
Burns Engineering, Inc.
Philadelphia, PA · Riverside, CA
Develop system architecture and define functional allocations to support implementation of train control solutions.
Added 5 mins ago
Director, Patient Services
CareMetx
Remote, United States
Under the general direction of the designated manager the Director is typically responsible for a strategic business unit or an entity within a strategic business unit. The Director may…
Added 6 mins ago
Sr. Category Manager, Primary Packaging
Mark Anthony Brewing Inc.
Chicago, IL
The Senior Procurement Category Manager role is responsible for developing and executing 3-year category strategies for enterprise-critical categories across the Mark Anthony Brewing…
Added 11 mins ago
Behavioral Health Care Manager (Job Posting)
OKLAHOMA MENTAL HEALTH COUNCIL
Weatherford, OK
The primary responsibility of the certified Behavioral Health Care Manager II is to ensure implementation of the comprehensive care plan, which will include mental health goals, physical…
Added 11 mins ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
In this role, the SCSM oversees all aspects of client success, including onboarding coordination, solution implementation, and product configuration. They deliver hands-on training to…
Added 11 mins ago
Supply Chain and Engineering Consulting - Logistics & Fulfillment (JTG) Manager
Accenture LLP Company
NY
…business outcomes. You are a trusted advisor who can build strong client relationships from the floor to executive leadership. You are comfortable leading multiple projects, managing teams,…
Added 13 mins ago
CRM Manager
Dynasty Financial Partners, LLC
St Petersburg, FL
This position is for a CRM Manager to take on the role of Senior Implementation Manager who will oversee the Implementation Specialists team. They will serve in a player/coach capacity…
Added 14 mins ago
Safety Manager - Mission Critical
Findorff
Davenport, IA
Drive Safety Planning & Risk Management: Lead the development and implementation of site-specific safety plans, Job Hazard Analyses (JHAs), Methods of Procedure (MOPs), and other proactive…
Added 14 mins ago
Project Manager- Agile
Endava
Remote, United States
We are looking for a seasoned technical Project Manager and Scrum Master to lead end-to-end delivery of two strategic initiatives: SpendIQ, our AI-powered Supplier Spend Intelligence…
Added 14 mins ago
A
Analyst, Business Systems
AbbVie
North Chicago, IL
- $65,500 to $125,500 USD / year
…will be instrumental in the development, identification and implementation of system modifications that will improve productivity within the…
Added 15 mins ago
Project Manager
Wember Inc.
Greenwood Village, CO
Wember is currently looking for qualified candidates in the Douglas County, CO area. As a Project Manager at Wember Inc., you will be responsible for overseeing the planning,…
Added 15 mins ago
FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager
EY
Dallas, TX · Los Angeles, CA · Alpharetta, GA · Tallahassee, FL · Buffalo, NY · Grand Rapids, MI · Pittsburgh, PA · Houston, TX · Hoboken, NJ · Charlotte, NC · Greenville, SC · Las Vegas, NV · Tucson, AZ · Albany, NY · Jacksonville, FL · Rochester, NY · Raleigh, NC · Palo Alto, CA · San Antonio, TX · Nashville, TN · Boca Raton, FL · Secaucus, NJ · Richmond, VA · Grandview Heights, OH · Sacramento, CA · Toledo, OH · Philadelphia, PA · Stamford, CT · Iselin, NJ · Irvine, CA · Westlake Village, CA · Providence, RI · Indianapolis, IN · Louisville, KY · Fort Worth, TX · Southfield, MI · Des Moines, IA · Memphis, TN · Milwaukee, WI · Salt Lake City, UT · New York, NY · Austin, TX · Washington, DC · Seattle, WA · San Jose, CA · Baltimore, MD · Tulsa, OK · San Francisco, CA · Miami, FL · Rogers, AR · Oklahoma City, OK · Atlanta, GA · New Orleans, LA · Chattanooga, TN · Akron, OH · Kansas City, MO · Detroit, MI · Portland, OR · Minneapolis, MN · Tampa, FL · McLean, VA · Orlando, FL · Charleston, WV · Chantilly, VA · Denver, CO · Wichita, KS · Arlington, VA · New Brunswick, NJ · Phoenix, AZ · Baton Rouge, LA · Jericho, NY · San Mateo, CA · Cleveland, OH · Birmingham, AL · San Diego, CA · Huntsville, AL · St. Louis, MO · Hartford, CT · Cincinnati, OH · Chicago, IL · Boston, MA
As a Manager in Technology Transformation Program Delivery, you will have the opportunity to lead and manage the delivery of cutting-edge technology transformation projects and programs.…
Added 16 mins ago
RU
Program Manager -Recruited
Randstad USA
Boston, MA
- $40.7 to $47.7 USD / hour
Client's School is seeking an experienced Program Manager to oversee the operational administration and academic delivery of the Master of Bioethics program. In this hybrid role based in…
Added 16 mins ago
O
Enterprise Account Executive
Optro
Remote, United States
- $120,000 to $150,000 USD / year
…prospects through the sales process with 25%-30% travel. including client and partner meetings as well as events and…
Added 18 mins ago
Software Engineer II Academy
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 18 mins ago
Senior Software Engineer - Operational Improvement
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 18 mins ago
Senior Product Manager
Author Health, LLC
United States
We are seeking a seasoned, strategic, and execution-oriented Senior Product Manager to own a product domain within our core care delivery platform and tech-enabled service operations. In…
Added 18 mins ago
Director, Portfolio Strategy & Private Markets
MARSH & MCLENNAN AGENCY LLC
SALT LAKE CITY, UT
Added 19 mins ago
Adult Case Manager $55,840 - $72,592
Centra Wellness Network
MANISTEE, MI
As a Case Manager on the Adult Services team, you will work with clients and their natural support system to build a person-centered plan and ensure appropriate care is provided based on…
Added 20 mins ago
Marketing & Communications Manager
Tegra Medical
Franklin, MA
…essential function of the role. The Marketing & Communications Manager is responsible for maintaining and enhancing the Tegra Medical and SFS Medical Division brand and driving marketing…
Added 23 mins ago
Senior Electrical Engineer 1 - Nuclear
Sargent & Lundy
Knoxville, TN
Interface with the client in support of the project, including implementing personnel,
Added 23 mins ago
Specimen Collector I - Phlebotomy
Aegis Sciences Corp
Louisville, KY
The Specimen Collector - Phlebotomy is responsible for collecting biological specimens (including blood) at client sites for the purpose of conducting scientific testing. Duties will…
Added 25 mins ago
Senior Project Manager, Data Centers, Project & Development Services
Cushman & Wakefield U.S., Inc.
Chatham, NJ
The Senior Project Manager is responsible for overseeing project implementation and execution through completion of construction. This position will assist the PDS Market Lead and Senior…

Closed listing

Maximus

Sr Manager - Proj/Prog

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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