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Channel Development Lead
Humana
Springfield, IL
PMP certification or 4+ years of advanced project or program management experience.
Added just now
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Springfield, IL
- $88,900 to $160,100 USD / year
As a Business Systems Analyst Senior, you will be responsible for:
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C
Regional Maintenance Manager
CBRE
Springfield, IL
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added just now
Sr Manager - Proj/Prog
Maximus
Springfield, IL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
IT Application Development Mgr
United Airlines
Chicago, IL
Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership.
Added 1 min ago
Senior Business Analyst - Digital Products (Chicago or Houston)
United Airlines
Chicago, IL
Strong project management and problem resolution skills
Added 1 min ago
AE
Senior Analyst, Partner Experience Operations and Technology - Global Dining
American Express
Chicago, IL
- $65,500 to $102,500 USD / year
3+ years of experience in business operations, strategy, program management, product operations, customer success operations, or a related field.
Added 1 min ago
Customer Experience Manager- EdTech
Accenture
Chicago, IL
Minimum of 4 years of project and program management experience
Added 1 min ago
E
Sr. Systems Admin 2 - Lead Security Administrator – Oracle ERP & OCI (SOX)
Exelon
CHICAGO, IL · OAKBROOK TERRACE, IL
- $95,200 USD / year
…controls, with primary accountability for SOX-compliant access management, role creation, and audit readiness. This role leads a team of security administrators, owns Oracle role…
Added 1 min ago
Operations Support Manager
CGI Technologies and Solutions, Inc.
Chicago, IL
Experience in operations, business management, or cross-functional project/program coordination
Added 1 min ago
FR
Senior CRSB Examiner
Federal Reserve Bank
Chicago, IL
- $144,700 to $171,200 USD / year
…with institution executives with broad responsibilities. The Senior Examiner uses in-depth knowledge and/or expertise to lead and serve as Examiner-In-Charge (EIC) or a member of a full…
Added 1 min ago
Senior Manager, Payment Integrity COE
CVS Health
Chicago, IL
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 1 min ago
Manager, Strategic Finance
Triumvirate Environmental
Somerville, MA
A track record of owning complex, project-based analyses from scoping through delivery to senior stakeholders, with minimal rework
Added 1 min ago
Client Onboarding Implementation Senior Associate
JPMorgan Chase
Chicago, IL
As a Client Onboarding Implementation Senior Associate within JPMorgan Chase, you will play a pivotal role in leading and executing strategic initiatives that support our business. Your…
Added 1 min ago
Innosight Consulting Senior Associate, Strategy & Operations
Huron Consulting Group
Chicago, IL
Innosight is seeking a Senior Associate to join our Strategy & Operations consulting team. Senior Associates play a critical role in driving client impact by owning significant workstreams,…
Added 1 min ago
Principal Enablement Architect
Workday, Inc
Chicago, IL
Added 2 mins ago
Engineering Director (Infrastructure)
Oneida Engineering Solutions
Milwaukee, WI
Champion quality management processes throughout project lifecycles.
Added 4 mins ago
DC
Service Engineer 1
DENSO Connection
Southfield, MI
- $70,000 to $87,000 USD / year
Implements management approved short/mid-term strategy of Repair Service, Network Management and Service Tool programs in support to Original Equipment or Aftermarket customers.
Added 8 mins ago
Program Analyst III/DPM
VISTA Technology Services
Ft. Meade, MD
Bachelor's Degree AND 10 years of program management experience
Added 8 mins ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Added 18 mins ago
Senior Data Analyst, Financial & Investment Insights
NielsenIQ
Boston, MA
Strong organizational, planning, and project management skills.
Added 19 mins ago
Workforce Management Systems Specialist
Uline, Inc.
Kenosha, WI
Customer Service is the heartbeat of Uline. From troubleshooting workforce management software issues to identifying opportunities for improvement, as a Workforce Management Systems…
Added 24 mins ago
ICSA Project Portfolio Director
Westinghouse Electric Company, LLC
Warrendale, OR
Lead the development and ongoing enhancement of a structured development program that equips project and program management subject matter experts with the training, mentorship, and…
Added 25 mins ago
J&
Internal Control Senior Manger- US
Joe & the Juice / United States
NY
- $170,000 USD / year
Lead the company’s SOX 404 implementation program, including scoping, risk assessment, control design, testing, and remediation. Assess process effectiveness and drive improvement efforts…
Added 27 mins ago
P
Director of Software Engineering, Manufacturing Operations
Protolabs
Maple Plain, MN
- $164,500 to $219,300 USD / year
Set overall project and portfolio priorities across the manufacturing technology teams, balancing new capability development, platform modernization, and ongoing operational support

Closed listing

Maximus

Sr Manager - Proj/Prog

Pierre, SD, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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