Jobs in the United States

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Added 1 min ago
Manager, Drive Unit - Nights
Rivian
Normal, IL
…our production operation. This role is responsible for the leadership and development of our group leaders while ensuring KPIs are met. There is a highly strategic aspect to this role as we…
Added 1 min ago
A
AE - Sales Leader (Full-Time)
AEO
Alpharetta, GA
- Full-time
As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily…
Added 1 min ago
Manager Business Office
Ascension St. Thomas Behavioral Health Hospital
Nashville, TN
Manage the daily operations of inpatient, outpatient and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition…
Added 2 mins ago
HA
Manufacturing Manager
Howmet Aerospace
Dover, NJ
- $120,000 to $150,000 USD / year
Implement and champion initiatives to improve product flow and eliminate constraints, ensuring effective resource utilization and smoother operations.
Added 2 mins ago
Manufacturing Manager
Howmet Aerospace
Laporte, IN · LaPorte, IN
…our team! The Manufacturing Manager, will provide day to day leadership and direction to manufacturing shop floor teams while promoting manufacturing excellence and ensuring customer…
Added 2 mins ago
Manufacturing Leader
Howmet Aerospace
Whitehall, MI
…and implement new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials. Participate in plant safety…
Added 2 mins ago
Senior Director, Chief of Staff
The RealReal
San Francisco, CA
…priorities turn into coordinated action: shaping how the executive leadership team makes decisions, holding the enterprise accountable to its commitments, and connecting work across…
Added 5 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Clovis, NM
…and other key company initiatives as determined by Ollie’s Operations…
Added 5 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Little Rock, AR
…and other key company initiatives as determined by Ollie’s Operations…
Added 5 mins ago
Executive Administrative Assistant - Government Resource Center
The Ohio State University
United States
…and assist in reviewing memos, presentations, and reports for leadership and external stakeholders, including the Ohio Council of Medical School Deans. The position shares information…
Added 5 mins ago
Patient Care Manager (RN)
Houston Hospice
Houston, TX
At Houston Hospice, we believe exceptional patient care begins with exceptional leadership. We are seeking an experienced, compassionate, and results-driven Patient Care Manager (RN) to…
Added 5 mins ago
Research Program Manager
TMH The Miriam Hospital
United States
In collaboration with the Director/Manager, the Research Program Manager provides leadership through the administration, execution, and continued active development of the STAR COBRE, the…
Added 5 mins ago
Business Manager, SCARS & Barbwire
GORUCK
Jacksonville, FL
Build something: This program doesn't exist yet. You'll shape it from the warehouse floor, with direct access to leadership.
Added 5 mins ago
Supervisor Regional Operations Line and Substation - PA Operations - Butler Service Center
FirstEnergy
Butler, PA
Administering Company and Regional Absenteeism Management Program and Regional Safety Plan
Added 6 mins ago
Senior Lab Technical Specialist / Generalist
Emory Healthcare
Atlanta, GA
…support a specific laboratory discipline training or quality program. Responsible for technical operations, complex troubleshooting, quality control (QC), and assurance. Depending on the…
Added 8 mins ago
Manager, Payor Enrollment
Munson Healthcare
Traverse City, MI
Thrive: Full benefits, paid holidays, 29 days of PTO, management incentive program, employee discounts, and free individual retirement counseling.
Added 8 mins ago
Service Delivery Lead - MQ IT
Eli Lilly and Company
United States
…parenteral (injectable) medicines, device assembly, and packaging operations. You will work with high-tech equipment and advanced, highly integrated, automated manufacturing systems, at a…
Added 9 mins ago
Business Program Manager
Grant PUD
Ephrata, WA
Success in this role requires leadership through influence, strong program and project management discipline, strategic thinking, sound judgment, and the ability to navigate…
Added 9 mins ago
MH
Director, Payment Integrity (Pre-Pay Edits) - REMOTE
Molina Healthcare
WA
- $97,299 to $189,732 USD / year
Leads and directs team responsible for payment integrity activities including recovery operations. Responsible for performance, quality levels and establishing procedures and techniques…
Added 9 mins ago
AA
Senior Employee Communications Manager
Alaska Airlines
SeaTac, WA
- $122,800 to $184,200 USD / year
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Added 9 mins ago
Process Engineer
Smurfit Westrock
Longview, WA
Deliver presentations to operations team and leadership providing an executive-level summary of Process Excellence projects
Added 9 mins ago
Paper Machine Superintendent
Smurfit Westrock
Longview, WA
…Paper Machine Supt is also responsible for the direction of an Operations Maintenance Coordinator, process engineering support, operator training program, and union hourly employees…
Added 9 mins ago
Paper Machine Assistant Superintendent
Smurfit Westrock
Longview, WA
…Machine Asst Supt is also responsible for the direction of an Operations Maintenance Coordinator, process engineering support, operator training program, and union hourly employees assigned…
Added 9 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Walla Walla, WA
- $19.13 to $21.13 USD / hour
- Full-time
As a Retail Stocking Team Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management while being the main leader and director of the Back of…
Added 9 mins ago
GP
Advanced Meter Relay Technician I
Grant PUD
Moses Lake, WA
- $68.9 USD / hour
Program, calibrate, test, and troubleshoot protective relays in substations and switchyards; may perform switching operations as part of this work.

Closed listing

Maximus

Sr Manager - Proj/Prog

Pierre, SD, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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