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Customer Experience Manager
ConstructConnect
Cincinnati, OH · Atlanta, GA
…responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer…
Added 3 mins ago
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Assistant Project Manager
Actalent
Newtown, PA
- $30 to $45 USD / hour
Job Title: Assistant Project Manager Commercial & Higher Education ConstructionJob DescriptionThe Assistant Project Manager supports the planning, coordination, and execution of commercial…
Added 3 mins ago
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Civil Engineer (EI)
Actalent
Fort Wayne, IN
- $40 to $45 USD / hour
…criticalinfrastructure systems. In addition to developing your own technical expertise, you'll have the opportunity to support and mentor developing engineers while building the skills…
Added 3 mins ago
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Pharmacy Manager
CVS Health
Tallahassee, FL
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 3 mins ago
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Pharmacy Manager
CVS Health
Tallahassee, FL
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 4 mins ago
Senior Program Manager
Na Ali'i Consulting & Sales, LLC.
UNAVAILABLE
Nakupuna Companies is seeking a Senior Program Manager (PM) to lead a team supporting Deputy Portfolio Acquisition Executive – Shipyard Operations (DPAE – SO) Professional Support Services…
Added 6 mins ago
Systems Engineer 2
SP - Propulsion Systems
United States
The Systems Engineer will be responsible for the team’s technical execution, standards, workflow processes on the Sentinel program/project support. This role will report directly to the…
Added 6 mins ago
Manager Programs 3
CORP-Corporate Office
United States
Northrop Grumman Mission Systems' (NGMS) Secure Processing Operating Unit (OU) has an immediate opening for a Manager of Programs 3 located onsite in Linthicum, MD. This position will be…
Added 6 mins ago
Sr. Principal System Engineer - USAF IFC Manager
CORP-Corporate Office
United States
Serve as the technical authority for IFC on the program, owning the interface baseline across allocated subsystems and external stakeholders.
Added 6 mins ago
Principal Water/Wastewater Engineer
Arcadis
Sewickley, PA · Pittsburgh, PA
…firms in the country. The Principal Water/Wastewater Project Manager will utilize their expertise and technical knowledge of Water/Wastewater evaluations, design & construction to serve as…
Added 7 mins ago
Pediatric Nurse PICU Weekend program days or nights
CHS Children's Hospital and Health System, Inc.
Milwaukee, WI
Job Summary Performs as a partner on the care management team. Provides coordination and management of patient care to pediatric patients and families within a continuum of care. Delegates…
Added 7 mins ago
Sourcing Co-Op Spring 2027
Emerson
Elyria, OH
…co-op, you are not expected to be experienced in commodity management, but you will need to quickly learn and be open to constructive feedback. You are expected to grow into a contributing…
Added 8 mins ago
Quality Assurance Manager
C.A. Murren and Sons
Aiken, SC
C.A. Murren and Sons is seeking a Quality Assurance Manager that will lead independent implementation and oversight of the project Quality Assurance Program for engineering, procurement,…
Added 8 mins ago
Corporate Fleet Maintenance Manager
Cintas
Cayce, SC
Cintas is seeking a Corporate Fleet Maintenance Manager to support our Fleet organization. Responsibilities include planning, organizing, directing the development, implementation and…
Added 8 mins ago
Vegetation Program Manager - Central Coast
Pacific Gas And Electric Company
San Luis Obispo, CA
The Vegetation Program Manager oversees Vegetation Management operations, ensuring electric system safety, reliability and regulatory compliance with state and federal rules. The incumbent…
Added 8 mins ago
Advanced Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Principal Project Manager you will manage high-complexity projects with substantial financial, technical, and customer commitments. Direct multidisciplinary teams across departments…
Added 8 mins ago
SAP Analyst
Magna Steyr USA Inc.
Mesa, AZ
· Coordinate complex technical issues with corporate/global SAP teams and other IT support resources.
Added 9 mins ago
Design Integration Manager
Samet Corporation
Greensboro, NC · Charlotte, NC · Raleigh, NC
As Design Integration Manager, you’re the link between what’s drawn and what gets built. You’ll work with architects, engineers, consultants, clients, and our construction teams to turn…
Added 9 mins ago
Proposal Manager
Raba Kistner Inc.
San Antonio, TX
Raba Kistner, Inc. is a premier Engineering Consulting and Program Management firm. Our purpose is to build a better and more sustainable world for our employees, their families, our…
Added 9 mins ago
Superintendent
DAVIS
Rockville, MD
The Superintendent provides overall leadership for on-site field management and administration as it relates to the onsite construction process in planning, coordination and execution of…
Added 11 mins ago
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Supervisor New Business
ComEd
LOMBARD, IL
- $83,200 USD / year
…supervisor must work closely with other internal work groups (Work Management, ESO, Construction and Maintenance, Field & Meter Services, Standards, Distribution Pricing, and Real Estate)…
Added 11 mins ago
Senior Test Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Coordinate with program management, engineering, logistics, airworthiness, and operational stakeholders to support test planning and execution activities.
Added 11 mins ago
Enterprise Customer Success Manager
IMPLAN Group LLC
Remote, United States
We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis.…
Added 11 mins ago
Vegetation Program Manager - Central Coast
San Luis Obispo, SC
The Vegetation Program Manager oversees Vegetation Management operations, ensuring electric system safety, reliability and regulatory compliance with state and federal rules. The incumbent…
Added 12 mins ago
FC
Small Business Navigator
Frederick County Government
Frederick, MD
- $91,314.33 to $155,234.36 USD / year
This position serves as the lead coordinator and project manager for Division of Planning and Permitting, overseeing planning, development review, zoning, permitting and inspection…

Closed listing

Maximus

Sr Manager - Proj/Prog

Pierre, SD, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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