Jobs in the United States

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Added 9 mins ago
Senior Software Engineer, Search Security Engineering
Google
Mountain View, CA · Cambridge, MA · New York, NY · Seattle, WA
Master's degree or PhD in Computer Science or related technical field.
Added 14 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
…while maintaining clear and transparent communication with all project stakeholders. This role combines construction management, engineering, project planning, contract management, and…
Added 15 mins ago
IT Developer - Full Stack
GuideWell
Jacksonville, FL
Write detailed technical specifications for subsystems. Identify integration points.
Added 15 mins ago
EPC Automation Lead
Bechtel
AZ
…high performing team to deliver this complex EPC heavy civil project and looking for motivated, hands-on, collaborative innovators, doers, and problem solvers. The project will involve the…
Added 15 mins ago
Area HSE Advisor
Bechtel
Nagothane, IN
Bechtel is seeking to work with a major Indian corporation to provide Project Management Consultant (PMC) Services for a multi-billion-dollar upgrade / expansion of an existing…
Added 17 mins ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
Present technical issues and project updates to the management team and cross-functional partners on a frequent basis
Added 17 mins ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
Present technical issues and project updates to the management team and cross-functional partners on a frequent basis
Added 18 mins ago
CO
Assistant Auditor-Controller
County of Humboldt
Eureka, CA
- $46.65 to $59.86 USD / hour
Receives administrative direction from the Auditor-Controller. Exercises general direction over professional, technical, and administrative support staff through subordinate supervisors.
Added 21 mins ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Advises senior management on technical strategy.
Added 21 mins ago
Principal AI/ML Engineer
Fidelity Technology Group, LLC
Westlake, TX
…studies of alternatives. Analyzes and recommends changes in project development policies, procedures, standards, and strategies to development experts and…
Added 21 mins ago
SR LOGISTICS ENGINEER
The Home Depot
Atlanta, GA
…analysis, process improvement, facility and capacity planning, and project…
Added 21 mins ago
Sr. Analyst- Pro Business Intelligence
The Home Depot
Atlanta, GA
10% Project Management - Responsible for owning small to medium initiative-specific projects and reporting, prioritizing projects and tasks to ensure deliverables and goals are met or…
Added 21 mins ago
Online Lead Decision Analytics
The Home Depot
Remote, United States
25% - Project Management & Team Support - Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with…
Added 21 mins ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
25% - Project Management & Team Support - Manage requests for site features and tagging from internal customers. Prioritize and assign projects by striking a balance between a variety of…
Added 47 mins ago
Emerging Technology & Leadership Program
Incture Technologies
New Jersey, MO
As your expertise and confidence develop, you will progressively take ownership of technical deliverables, solution components, customer engagements and project responsibilities.
Added 49 mins ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Growing your expertise and expanding your skill set with every project.
Added 49 mins ago
Estimator, Standard Work Design, Gas
Eversource Energy
Southborough, MA
Prepares project documents, and related work orders in the Maximo work management system.
Added 49 mins ago
Configuration Analyst 3 - 30983
Huntington Ingalls Industries
Pocasset, MA
We are seeking a Configuration Management Specialist to support a large Unmanned Surface Vehicle (USV) defense program. This individual will be responsible for tracking Contract Data…
Added 49 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
Identifies and mitigates technical risks, proactively addressing issues that may affect project success, data quality, or data integrity.
Added 49 mins ago
Estimator, Standard Work Design, Gas
Eversource Energy
Auburn, MA
Prepares project documents, and related work orders in the Maximo work management system.
Added 49 mins ago
Data Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
Join CGI as a Senior Data Analyst supporting complex data, analytics, and information management initiatives within the healthcare payer domain. In this role, you will partner with business…
Added 49 mins ago
Senior Integration Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
. Ask targeted, probing questions to separate genuine business need from historical technical convenience or outdated assumptions
Added 49 mins ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
We are seeking a seasoned Project Manager with knowledge of healthcare domain, to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible…
Added 49 mins ago
Smart Infrastructure Electrical Products Operations Leadership Development Program Internship
Siemens
Hingham, MA
Owning hands-on projects in manufacturing operations, production planning, quality assurance, procurement, or project management that solve real manufacturing challenges, deliver real…
Added 49 mins ago
Regional Sales Manager, Sports Surgical – Midwest
J&J Family of Companies
Raynham, MA
Demonstrated leadership in business planning and project management along with documented sales achievement(s) are required.

Maximus

Sr Manager - Proj/Prog

Cheyenne, WY, United States

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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