Find work in the United States.

6,334,234 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Sr Auditor/Sr Auditor Lead - 90413275 - Washington
Amtrak
Washington, DC
…junior members of the team when necessary and may serve as a technical expert for those less experienced members of the…
Added 33 mins ago
Key Account Manager
Worthington Enterprises
Worthington, OH · Columbus, OH
The Key Account Manager will lead the commercial strategy for assigned accounts, including account planning, opportunity development, pricing and contract alignment, executive relationship…
Added 38 mins ago
H8101 - Eng Tech Sr Maintenance Wage
VDOT
Harrisonburg, VA
…contracts for job completion and update inventory records. Serve as project manager for assigned…
Added 40 mins ago
Sr. Project Engineering Manager
Asarco LLC
Marana, AZ
…representing a multi-billion-dollar capital investment. The program commenced in 2024 and is expected to continue through 2030, encompassing feasibility, detailed engineering, procurement,…
Added 46 mins ago
Director of Information Technology, Kersten Institute
University of Chicago
Chicago, IL
…Director is the technology leader for Kersten, combining hands-on technical execution with team oversight and research partnership. The Director is accountable for the confidentiality,…
Added 46 mins ago
Sr Manager, Group Real Estate Management Engineering
Fresenius Kabi USA, LLC
Lake Zurich, IL · IL
The position focuses on senior-level technical judgment, project and program oversight, risk management, stakeholder alignment, and decision support rather than hands-on engineering design…
Added 59 mins ago
National Account Manager, Fleet
Sun Auto Tire and Service
Remote, United States
The National Account Manager will manage all activities related to sales and relationships with National Strategic Accounts This responsibility entails both managing and growing a portfolio…
Added 1 hour ago
AH
Sr. Manager, Full Time, Days, Call Center Opns, Morristown, NJ
Atlantic Health System
Morristown, NJ
- Full-time
…management of projects impacting the Call Center (vendor management, technical go-lives, process optimizations, etc.). Drives and track adherence to milestones, deliverables, and timelines…
Added 1 hour ago
Sr Director - Technology and Delivery
US Anesthesia Partners, Inc.
United States
· Master’s degree and relevant certifications in technology, delivery, Agile, project/program management, IT service management, or cloud disciplines are preferred.
Added 1 hour ago
Management/Data Analyst, Senior
Maricopa Association of Governments
Phoenix, AZ
…provides oversight and management of the Freeway Life Cycle Program (FLCP), which guides the implementation of regional freeway investments funded through Propositions 400 and 479. The team…
Added 1 hour ago
Sr. Technician, Manufacturing
Gener8, LLC
San Jose, CA
…improvement. This position will report to the Manufacturing Manager, with dotted line to…
Added 2 hours ago
Utility Engineer (Transmission/Lines)
Entergy
Little Rock, AR
Performs a wide variety of engineering activities associated with transmission line maintenance, design, project management and construction, and operations activities in the AR…
Added 3 hours ago
HH
Coding Operations Education Consultant WFH
HCA Healthcare
Richmond, VA
- $62,961.6 to $94,473.6 USD / year
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 6 hours ago
Sr. Program Manager
ARIENSCO
BRILLION, WI
Added 7 hours ago
Transmission Engineering Manager
Southern California Edison
Pomona, CA
As a key cross-functional leader, the manager partners with project management, project development, construction, operations, planning, and other engineering disciplines to resolve complex…
Added 8 hours ago
Coding Operations Education Consultant WFH
HCA Healthcare
Salt Lake City, UT
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 9 hours ago
C
Bldg Sr Engineer
CBRE
Redmond, WA
- $40 to $45 USD / hour
This job ispart of the Engineering and Technical Services job function. They areresponsible for providing support, preventive maintenance, and repairs onequipment and systems.
Added 9 hours ago
Technical Program Manager, Annapurna
Amazon
Seattle, WA
Annapurna Labs is implementing SAP S/4HANA as part of a strategic transformation program to support its end-to-end supply chain, from procurement and manufacturing through inventory…
Added 9 hours ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 9 hours ago
Sr. Program Manager DA Eligibility, Worldwide DSP Performance
Amazon
Nashville, TN
…Service Partner (DSP) and DA onboarding and eligibility. The Sr. Program Manager defines screening and eligibility policy, programs, and mechanisms in a complex and ambiguous space,…
Added 9 hours ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
Define and maintain global business and technical requirements for your program. Communicate both program and project plans through clear, precise and regular communication with all…
Added 9 hours ago
Manager Automation
HCA Healthcare
Nashville, TN
The HCA Healthcare ITG Manager of Automation is primarily responsible for driving the execution and delivery of high value enterprise automation solutions; as well as for the evaluation,…
Added 10 hours ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Added 10 hours ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
The Project Coordinator will support Georgia Power’s Distributed Energy Resource (DER) software, analytics, and product enablement efforts within Grid Strategy & Solutions. The position…
Added 10 hours ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
Job Class: State Program Administrator, Manager Senior

Maximus

Sr Manager - Proj/Prog

Cheyenne, WY, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

Apply About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

Report this job