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Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added just now
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Manufacturing Manager - 1107
Quantinuum
Broomfield, CO
- $162,000 to $218,000 USD / year
- Build effective partnerships with quality, supply chain, program management, operations, design engineering, and external suppliers to manage dependencies, resolve risks, and meet…
Added 1 min ago
WF
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market
Atlanta, GA
- $20.05 to $35 USD / hour
…orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance…
Added 3 mins ago
E T Consultant Senior Health Specialist
World Bank Group
Washington, DC
Added 3 mins ago
Financial Analyst - E2- Orlando, FL
Lockheed Martin
Orlando, FL · Orlando
You will be a Program Finance Analyst supporting the Geospatial portfolio for the Program Finance & Business Operations team. Our team is responsible for business management, program…
Added 3 mins ago
Integrated Program Planning Asc Mgr - L4 - TX
Lockheed Martin
Arlington, TX · Arlington
Lockheed Martin’s Integrated Program Planning Team – Where Precision Meets Innovation!
Added 3 mins ago
Multifunctional Manufacturing Supv - L3
Lockheed Martin
Troy, AL · Troy
You will be the Manufacturing Supervisor for our team in Troy, AL, reporting to the Program Manager. Our team is responsible for the day-to-day operations of a work group, ensuring…
Added 3 mins ago
Program Management Stf - E4
Lockheed Martin
Lexington, KY · Lexington
The Program Manager for Special Operations Forces Global Logistics Services (GLSS) will lead execution of maintenance and modification efforts in the Aviation Mission Area for H-60 series…
Added 3 mins ago
Project Management & Planning Operations Rep Stf - E4
Lockheed Martin
Fort Worth, TX · Fort Worth
The Project Management & Planning Operations Representative will oversee the operational aspects of ongoing corrective actions responses for the F35 program. Serves as liaison between…
Added 8 mins ago
Asst. Director, Marketing and Videoboard Operations
University of Miami
Coral Gables, FL
Assist the manager of Production Services with shows across other sports as needed
Added 8 mins ago
Project Engineer Sr. Staff - Facility & Infrastructure Activation Lead
Lockheed Martin
Silverdale, WA · Silverdale
The Lead coordinates with engineering, EGSE/MGSE procurement, installation, Mission Operations, customers, and leadership. The position also serves as Control Account Manager (CAM) for…
Added 8 mins ago
Tool Engineering Mgr - L5
Lockheed Martin
Marietta, GA · Marietta
AMMM Production Engineering is hiring a Tool Engineering Manager (L5) to own the execution of the Digitization effort. This is a critical position in the organization as the candidate…
Added 8 mins ago
Manufacturing Planner - E2
Lockheed Martin
Oldsmar, FL · Oldsmar
Perform MRP controller production planning for MAKE items for manufacturing programs at Clearwater Operations.
Added 8 mins ago
Operations Engineering Mgr - L5
Lockheed Martin
Fort Worth, TX · Fort Worth
This role provides the opportunity for senior leadership visibility between Program Management, Supply Chain Management, and Sustainment Operations
Added 9 mins ago
Senior Facility Manager
Caterpillar, Inc.
Menominee, MI
Caterpillar is seeking a Senior Facility Manager to lead our Menominee Campus.
Added 9 mins ago
SC
Sales Coordinator
Sun Communities
Highland, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 9 mins ago
CI
Hose Assembler - 1st Shift
Caterpillar, Inc.
Menominee, MI
- $18.6 USD / hour
Perform other miscellaneous job assignments and related functions as directed by Team Lead, Manager or other designated person
Added 9 mins ago
CG
CUSTOMER SERVICE MANAGER - GALESBURG, MI
Compass Group, North America
GALESBURG, MI
- $56,500 to $62,000 USD / year
The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route…
Added 9 mins ago
306-Senior Sales and Operations Coordinator US
Herc Rentals
Oak Park, MI
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is…
Added 9 mins ago
Branch Operations Lead- Drayton Plains- Auburn Hills, MI
JPMorgan Chase
Waterford, MI
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…
Added 9 mins ago
Sales Account Manager
BELFOR Property Restoration, Inc
Byron Center, MI
…vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.Compensation and…
Added 9 mins ago
Business Development & Marketing Intern - Summer 2027
C&S Wholesale Grocers, Inc.
Byron Center, MI
Assist in daily operations and administrative tasks within the assigned department.
Added 9 mins ago
SC
Sales Coordinator
Sun Communities
Grand Haven, MI
- $14 USD / hour
Added 10 mins ago
Warehouse Team Member II
Interstate Battery System of America Inc
Plymouth, MI
…used batteries to the warehouse. * Follow / fulfill all driver program requirements, as specified by the manager. * Other duties as requested Qualifications: * Minimum 1 year warehouse…
Added 10 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Brighton, MI
- $18 to $20 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…

Maximus

Sr Manager - Proj/Prog

Cheyenne, WY, United States

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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