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Program Manager (Active TS/SCI Clearance)
Everfox
United States
The Program Manager plays a key role in advancing Everfox’s project management practices and supporting the company’s commitment to operational excellence and continuous improvement. Acting…
Added 1 min ago
PF
Senior Associate, Client Service Onboarding Manager - Pension Risk Transfer
Principal Financial Group
Des Moines, IA
- $55,800 to $87,600 USD / year
As a Senior Associate, Client Service Onboarding Manager, you'll manage the onboarding of assigned Pension Risk Transfer clients, acting as the main liaison throughout the process. This…
Added 1 min ago
A
Commissioning Project Manager.
Actalent
Dallas, TX
- $65 to $69 USD / hour
Job Title: Commissioning Project ManagerJob DescriptionThe Commissioning Project Manager oversees complex commissioning projects for a major financial-sector facility in downtown Dallas,…
Added 3 mins ago
Vice President, Cyber Threat, Offensive Security & Incident Response (Hybrid)
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McKinney, TX
Own the program for continuously testing whether security controls perform as designed and as rated, ensuring reported risk levels accurately reflect demonstrated control effectiveness.
Added 4 mins ago
Lead Echo Tech (6966)
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…patients/families regarding procedure. * Resolves complaints, conflicts and operational problems. Informs Cardiology Supervisor/Manager/Nursing Clinical Supervisor of any problems or issues…
Added 4 mins ago
Patient Care Coord (4280)
REGIONAL ONE HEALTH
Memphis, TN
Resolves complaints, conflicts and operational problems. Informs Nurse Manager/Nursing Clinical Supervisor of any problems or issues which cannot be resolved or require intervention. •…
Added 4 mins ago
Patient Care Coord (4282)
REGIONAL ONE HEALTH
Memphis, TN
Resolves complaints, conflicts and operational problems. Informs Nurse Manager/Nursing Clinical Supervisor of any problems or issues which cannot be resolved or require intervention. •…
Added 4 mins ago
Safety Coordinator, RAD WHS
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…monitoring and execution of Amazon's Workplace Health & Safety (WHS) program at the site. Partnering closely with the Safety Manager, this individual monitors safety compliance, identifies…
Added 5 mins ago
Cybersecurity GRC Manager, FCH - IT - SE
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Added 5 mins ago
Sr Manager - Proj/Prog
Maximus
Madison, WI
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 5 mins ago
Network Development Manager
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…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
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Master Scheduler
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As the Master Scheduler / Supply Planning Manager, you’ll be responsible for developing and maintaining integrated supply, inventory, production, and capacity strategies across assigned…
Added 5 mins ago
Buyer I or II
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Madison, WI
…indirect goods and services, and for ensuring that the company’s operational needs are met, while optimizing price and quality. The products, equipment, and services require more functional…
Added 5 mins ago
Regulatory Readiness Program Manager
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Regulatory Readiness Program Manager Responsibilities:
Added 5 mins ago
Archer IRM Developer / Administrator
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…design, configure, enhance, and support enterprise Governance, Risk, and Compliance (GRC) solutions. This role will focus on building scalable Archer applications, questionnaires,…
Added 5 mins ago
Manager - Audit
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…expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk,…
Added 6 mins ago
Manager Records Information Governance
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Added 6 mins ago
Operations Manager, Private Capital Systems (Investran)
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Experience managing operational risk, controls, and process improvement initiatives within a private capital environment
Added 7 mins ago
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Cyber Security Network Platform Subject Matter Expert
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Arlington, VA
- $150,000 to $170,000 USD / year
…to support a mission-critical U.S. Government cybersecurity program focused on defending federal civilian agencies and critical infrastructure against sophisticated cyber…
Added 7 mins ago
Senior Regulatory Compliance Specialist
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…advances the development of the electric reliability compliance program for QTS. The role monitors and interprets developments from NERC, FERC, Regional Entities, RTOs/ISOs, utilities,…
Added 8 mins ago
Maintenance Technician Full Ti-105010
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…and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company…
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Program Manager, Enterprise IT and Collaboration Programs
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Added 14 mins ago
Certified Welding Inspector (CWI) – Mechanical Piping
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Escalate unresolved, repeated, or high-risk quality conditions through the established QC and operational leadership channels.
Added 14 mins ago
Lending Compliance Program Manager
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Added 14 mins ago
Lending Compliance Program Manager
Default Brand
Laurel, MD
The Lending Compliance Program Manager is responsible for managing and monitoring the regulatory compliance management program in support of Tower Federal Credit Union’s Lending Division.…

Maximus

Sr Manager - Proj/Prog

Cheyenne, WY, United States

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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