Jobs in the United States

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Added 2 mins ago
AA
Engineering Manager, Mobile
Alaska Airlines
WA-SeaTac
- $149,600 to $224,400 USD / year
The Manager Software engineering role is responsible for executing the digital services strategy for Alaska Airlines and Hawaiian Airlines. As a people leader, this role leads and…
Added 3 mins ago
VH
Registered Nurse - Community Care Coordinator
Veterans Health Administration
Middleton, WI
- $71,599 to $151,662 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Safety & Occupational Health Manager
Veterans Health Administration
Las Vegas, NV
- $108,719 to $141,337 USD / year
With the technical assistance of a subordinate Industrial Hygienist, the Safety Manager oversees an aggressive program of industrial hygiene, biohazards management, hazardous materials…
Added 3 mins ago
VH
Health System Coordinator (Administrative Applications Coordinator)
Veterans Health Administration
San Francisco, CA
- $77,161 to $145,468 USD / year
…policies and procedures as well as VA regulations, policies, and program guidelines. (4) Collect, analyze, and present data for performance improvement studies and projects. (5) Experience…
Added 3 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Tucson, AZ
- $50,428 to $65,556 USD / year
…Primary Care Departments. Duties mainly support the overall management and coordination of appointments for Veterans within all Medical Centers or community clinics. Duties also may include…
Added 3 mins ago
VH
Lead Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Madison, WI
- $73,323 to $95,322 USD / year
The Lead MST at this level oversees a work team that includes Medical Supply Technicians, Health Aides, and various program volunteers. The Lead distributes and prioritizes workload among…
Added 3 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Hemet, CA · March AFB, CA · Redlands, CA
- $56,247 to $73,121 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 3 mins ago
VH
Housing Manager
Veterans Health Administration
Tucson, AZ
- $91,205 to $118,569 USD / year
The Fisher House Program provides temporary accommodations and support for families, support persons and Caregivers of Veterans and Active Duty Military receiving treatment at major…
Added 3 mins ago
VH
Healthcare Engineer - Project Engineer
Veterans Health Administration
Seattle, WA
- $62,504 to $141,154 USD / year
Assists in the provision of a continuing education program for clinical staff and maintenance personnel addressing the principles and application of building and utility systems in the…
Added 3 mins ago
VH
Healthcare Engineer - Project Engineer
Veterans Health Administration
Seattle, WA
- $62,504 to $141,154 USD / year
Assists in the provision of a continuing education program for clinical staff and maintenance personnel addressing the principles and application of building and utility systems in the…
Added 3 mins ago
VH
Registered Nurse - Community Living Center Assistant Nurse Manager
Veterans Health Administration
Madison, WI
- $102,125 to $153,467 USD / year
The Community Living Center (CLC) Assistant Nurse Manager (ANM) supports the CLC Nurse Manager (NM) in overseeing operations of a nursing unit/patient care area.
Added 3 mins ago
VH
Supervisory Health Care Education Specialist
Veterans Health Administration
Bay Pines, FL
- $89,508 to $116,362 USD / year
The Supervisory Health Care Education Specialist will provide primary technical and administrative supervision to the subordinate staff.
Added 6 mins ago
AN
BUDGET ANALYST
Army National Guard Units
Buckley AFB, CO
- $83,265 to $108,251 USD / year
Provides management oversight to the budget process, including planning, programming, budgeting, allocation and execution of funds. Certifies funds and coordinates the receipt of Funding…
Added 6 mins ago
TS
Contract Specialist
Transportation Security Administration
Springfield, VA
- $70,623 to $133,142 USD / year
…memoranda to document the negotiation process, cost/price analysis, technical evaluations, and other…
Added 6 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Los Angeles, CA
- $56,247 to $73,121 USD / year
…recurring activities. Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements. Supervision is generally limited to review of overall…
Added 6 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Tomah, WI
- $50,460 to $116,362 USD / year
…healthcare system. (d) Ability to prepare material on current technical topics and trends for presentation to other technical staff and mid-level hospital management and to keep abreast of…
Added 6 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Longmont, CO
- $100,959 to $156,471 USD / year
The Operations area serves as a principal organizational element of the Technical Operations Organizational to plan, direct, coordinate, monitor, and accomplish activities associated with…
Added 6 mins ago
AE
HUMAN RESOURCES ASSISTANT (MILITARY/OA)
Air Education and Training Command
Fort Sam Houston, TX
- $46,076 to $59,898 USD / year
The primary purpose of this position is to: serve as program manager and technical specialist for the Military Personnel Section (MPS) personnel programs.
Added 6 mins ago
VH
Health Science Specialist
Veterans Health Administration
White River Junction, VT
- $101,375 to $131,790 USD / year
Provides guidance and technical assistance to education staff across NCPTSD regarding project management, educational product development, scientific content, and Section 508 accessibility…
Added 6 mins ago
VH
Medical Records Admintrator Specialist
Veterans Health Administration
Los Angeles, CA
- $71,957 to $113,185 USD / year
Medical Records Administration Specialists in VHA perform work concerned with the management of a health record program or the provision of services related to medical record…
Added 6 mins ago
VH
Registered Nurse - Assistant Nurse Manager ICU
Veterans Health Administration
Wichita, KS
- $80,180 to $144,753 USD / year
The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) in overseeing daily operations of the assigned nursing unit, fostering team development, and promoting adherence to…
Added 6 mins ago
VH
Registered Nurse - Critical Care
Veterans Health Administration
Little Rock, AR
- $79,427 to $169,322 USD / year
Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex patient care. Collaborates in the development, implementation,…
Added 6 mins ago
VH
Materials Handler
Veterans Health Administration
San Diego, CA
- $25 to $29 USD / hour
Added 6 mins ago
AN
SURFACE MAINTENANCE MECHANIC
Army National Guard Units
Colchester, VT
- $29 to $39 USD / hour
…Performs work in accordance with modification work orders, technical manuals, lubrication orders, maintenance bulletins, regulations or management…
Added 7 mins ago
E
Task Order Project Manager
ESM
Columbus, OH
- $162,000 to $195,000 USD / year
Serve as the project manager for a large, complex task order (or a group of task orders affecting the same system) and shall assist the Program Manager in working with the Government…

Maximus

Sr Manager - Proj/Prog

Cheyenne, WY, United States

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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