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Help Desk Support Specialist (815724)
NITELINES USA, INC
Atlanta, GA
- $27.5 USD / hour
…staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support…
Added 1 min ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
Added 1 min ago
Product Manager - Coverage Expansion & Allied Innovation
United States
Added 1 min ago
Product Manager, MyAdvice: Education & Engagement
United States
Added 3 mins ago
LA
Payroll Analyst II
Listings at Liquidity Services Inc.
Remote, United States
- $60,600 to $75,800 USD / year
Support continuous improvement through automation, process standardization, documentation, and payroll system and provider implementations.
Added 5 mins ago
Motorsport Software and Data Analytics Graduate Intern
Bosch Group
Farmington Hills, MI
Automation & Process Improvement: Develop scripts, dashboards, and automated analysis or reporting workflows using MATLAB, Python, C#, or similar tools.
Added 6 mins ago
Robotics Platform Architect
Irving, TX
…middleware, runtime, inter-process communication, platform services, developer frameworks, and onboard and edge execution…
Added 9 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
Experience/technical knowledge with Apigee, Microservices, JavaScript, Java, Spring-boot, Github and/or Test Automation
Added 9 mins ago
Maintenance Manager
Panasonic North America
De Soto, KS
Required: Bachelor’s degree in engineering, Industrial automation or robotics; or equivalent experience.
Added 9 mins ago
Quality Control Technician II - KS
Panasonic North America
De Soto, KS
Added 9 mins ago
Microsoft 365 and Applications Administrator
Butler Community College
El Dorado, KS
Added 9 mins ago
Laboratory Assistant
Eurofins US Network
Lenexa, KS
Operation of the front end processing automation equipment as assigned by management
Added 9 mins ago
Oracle Fusion Manufacturing Senior Manager - Pharmaceutical
Accenture
Overland Park, KS
…agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help…
Added 9 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Black & Veatch is expanding its capabilities in advanced controls engineering, SCADA integration, grid automation, and energy management systems. This role will support the design and…
Added 9 mins ago
Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Black & Veatch is expanding its capabilities in advanced controls engineering, SCADA integration, grid automation, and energy management systems. This role will support the design and…
Added 9 mins ago
Senior Manager, LRBO Regulatory Operations
Otsuka America Pharmaceutical Inc.
Topeka, KS
Evaluate and improve operational processes to enhance efficiency, accuracy, consistency, and scalability, including opportunities for standardization and automation.
Added 9 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Topeka, KS
…excellence through data analytics, business process optimization, automation, and continuous improvement initiatives across Global Quality. This position is responsible for identifying and…
Added 9 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Topeka, KS
Familiarity with control systems and mechanical automation systems
Added 9 mins ago
Senior Strategic Account Manager – Fire Alarm & Monitoring Solutions | Western US
Honeywell Technologies
Topeka, KS
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for…
Added 9 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Topeka, KS
…expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 9 mins ago
Network Operations Engineer
Meta
Topeka, KS
Automation: Collaborate with the team to analyze operational events to identify new automation opportunities and achieve our goals of all Tier-1 faults in the network being fully remediated…
Added 9 mins ago
Senior Telecom Engineer
Maximus
Topeka, KS
Perform hands on management of cloud infrastructure and automation tools.
Added 9 mins ago
C
Test Analyst - QNXT
Cognizant
Topeka, KS
- $70,000 to $92,000 USD / year
Good to have API testing, automation testing, AI tools.
Added 9 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
Develop and maintain automation and orchestration scripts (PowerShell, Python, Terraform) that standardize routine administration tasks.
Added 9 mins ago
EG
QA Automation Engineer
Eliassen Group
Topeka, KS
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.

Maximus

Senior Telecom Engineer

Salem, OR, United States

Remote

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Job details

Workplace: Remote
Experience: '- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.

This is a remote position.

Essential Duties and Responsibilities

Work with development teams throughout the software life cycle ensuring sustainable software releases.
Perform hands on management of cloud infrastructure and automation tools.
Document cloud architecture, security measures, and participate in client audits.
May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
Serve as the primary technical point of contact for all cloud services consumed by the business.
Lead performance testing, chaos engineering, and remediation efforts for continual improvement.

Job-Specific Essential Duties and Responsibilities:

Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
Accountable for the Contact Center implementation and support during all stages of the project life cycle.
Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.
Ability to work unscheduled hours in case of emergency work/outages.
Follow department implementation standards and Change control processes.
Analyze existing and new voice and data networks (as needed) and recommend solutions.
Create/modify artifacts and deliverables, including the change management process.
Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.
5 years relevant experience required; 6+ years preferred.
Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
Strong leadership skills with experience managing and mentoring senior technical teams.
Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
Call flow development experience in Genesys Architect tool.
Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook).
Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods.
Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.

Preferred Skills and Qualifications:

Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work.

#techjobs #veteransPage

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$129,760

Maximum Salary

$194,640

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More about this job

Skills

Coaching
Leadership
Automation technology
Troubleshooting
Change management
Reporting
Workflow
Computer engineering
Computer science
Computer technology
Architectural design
Problem solving
Wireshark
DHCP
DNS
VMware
Microsoft Visio
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Outlook
Software development
Oracle Java
Python
PHP
AWS

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