Quality Assurance Specialist

Maximus is currently hiring a Quality Assurance Specialist to support the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus conducts conflict-free assessments for adults who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Coordinated Assessment System (CAS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information that assists Care Coordination Organizations (CCO) in their person-centered care planning.

As a Quality Assurance Specialist, you will help ensure quality and consistency across the CAS assessment program by conducting audits and internal observations, investigating complaints, developing work instructions, facilitating new hire and ad hoc training, and providing one-on-one quality assurance support to assessors. The ideal candidate will have experience working with the IDD population combined with quality assurance experience, strong written and verbal communication skills, and the ability to stay organized, adaptable, and effective in a fast-paced environment.

This is a remote position requiring occasional travel for in-person training, meetings, and other business needs as required.

Why Maximus?

At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

? Work/Life Balance Support - Flexibility tailored to your needs!

? Competitive Compensation - Bonuses based on performance included!

?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

?️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

? Tuition Reimbursement - Invest in your ongoing education and development.

? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

? Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs.
• Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards.
• Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary.
• Ensure that established performance standards, sampling and statistical process control procedures are followed.
• Train staff for the purpose of achieving and maintaining Quality Assurance goals.
• Coordinate and perform ISO based internal audits.
• Develop and maintain reports based on audit findings.
• Develop and implement corrective and preventive action plans based on audit findings.
• Develop other routine and ad-hoc reports when necessary.
• Develop updates and maintain quality manuals, and policies and procedures manuals.

Minimum Requirements

'- Bachelors degree in relevant field of study and 3 years of relevant professional experience required, or equivalent combination of education and experience.

'- Bachelor’s degree or higher in a Human Services field

• Minimum of 1 year of experience working with individuals with intellectual and developmental disabilities (IDD)
• Minimum of 1 year of Quality Assurance (QA) experience
• Proficiency with Microsoft 365, including Word, Excel, and Outlook

Preferred Requirements

• 3+ years of Quality Assurance experience
• 3+ years of experience working with individuals with intellectual and developmental disabilities (IDD)
• Quality Assurance experience within OPWDD programs or services
• Experience with the Coordinated Assessment System (CAS) or OPWDD assessment processes
• Experience conducting audits, quality reviews, or internal observations
• Experience developing work instructions, procedures, or other QA documentation

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$62,354

Maximum Salary

$70,000