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Added 1 hour ago
Hardware Architecture Manager
Ford
Dearborn, MI · Dearborn
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 1 hour ago
Business Operations Manager, Hyperscaler Data Center & Client Optics
Cisco
San Jose, CA
As a Business Operations Manager, you will blend analytical, technical, and operational expertise to drive meaningful change. Each week will bring a new set of projects and challenges. You…
Added 1 hour ago
Hardware Architecture Manager
Ford Global
Dearborn, MI
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 1 hour ago
T
Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and…
Added 1 hour ago
P
Electrical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
This position will provide technical leadership and operational engineering oversight for 24x7x365 electrical generation, distribution, and control systems supporting critical site utility…
Added 1 hour ago
P
Mechanical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
This position will provide technical leadership and operational engineering oversight for 24x7x365 delivery of critical site utility systems and services within highly technical…
Added 1 hour ago
AC
Intercompany Accounting Manager
Aston Carter
Norwalk, CT
- $50 to $55 USD / hour
We are seeking a detail-oriented and process-driven Manager of Intercompany Accounting to oversee all intercompany transactions, reconciliations, and settlements across our legal entities.…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Hartford, CT
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Hartford, CT
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Mgr Supply Chain - Category Management
Williams Companies
Tulsa, OK
As Manager, Supply Chain - Category Management, you lead a team of Category Managers supporting operational continuity and project execution. Your scope spans major equipment, construction,…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Oklahoma City, OK
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Oklahoma City, OK
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Madison, WI
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 2 hours ago
EG
Program Manager
Eliassen Group
Madison, WI
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
Program Manager - Federal Health IT
Rackner
Washington, DC · Falls Church, VA
Rackner is seeking an experienced Program Manager to lead a complex federal health IT program supporting the Military Health System (MHS).
Added 2 hours ago
BI
Site IT Manager
BorgWarner Inc.
Dixon, IL
- $107,600 to $147,950 USD / year
The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s). The role ensures stable, secure, and standardized IT service delivery, aligned with…
Added 2 hours ago
Information Technology Group Leader
Argonne National Laboratory
Lemont, IL
Establishes, implements, and maintains a comprehensive and effective cyber/computer security program to protect the APS information and information technology assets.
Added 2 hours ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
As a Senior Manager, Application Development at CIBC, you will lead cross-functional development teams and oversee several large-scale projects and support functions for key business lines.…
Added 2 hours ago
Manager - EA Material Management
United Airlines
Chicago, IL
The Manager – EA Material Management leads the team responsible for material planning and oversight of Supply Chain activities as it relates to Engineering Authorization (EA) projects. This…
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Springfield, IL
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 2 hours ago
EG
Program Manager
Eliassen Group
Springfield, IL
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
Product Manager- Cloud Computing
System One
Washington, DC
PROJECT DESCRIPTION: Product Manager for Research Computing Platform
Added 2 hours ago
T
SEO And AI Specialist
TEKsystems
Redlands, CA
- $41 to $50 USD / hour
…digital ecosystem. This is a hands-on SEO role requiring strong technical SEO expertise, SEO strategy, data analysis, content optimization, and knowledge of AI search and generative engine…
Added 2 hours ago
W
Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Evaluate technical and operational risks while balancing innovation with platform stability and compliance requirements.
Added 2 hours ago
Senior Product Manager, YouTube Creator Monetization Quality
Google
San Bruno, CA
…who can build at an unprecedented scale. As a Senior Product Manager on the YouTube Creator Monetization Quality team, you will be responsible for driving, protecting, and evolving the…

Closed listing

Maximus

Manager - IT Service Management

Annapolis, MD, United States

Remote

This opening has closed.

The original listing is kept below for reference.

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service Request Management, Knowledge Management, Service Catalog, and Service Automation capabilities across the organization.

This is a hands-on role for someone who thrives at the intersection of process, technology, data, and employee experience. You will be responsible for modernizing how Maximus employees consume IT services through self-service, automation, knowledge, and ServiceNow platform capabilities.

The ideal candidate is a builder and change agent with hands on operational expertise in ITSM, ITIL best practices, ServiceNow, workflow automation, and stakeholder engagement. You will lead a small team while partnering across IT and business organizations to simplify service delivery, improve operational efficiency, and drive measurable business outcomes.

This role offers a unique opportunity to shape the future of Enterprise Service Management, establish modern service experiences, and build the foundation for AI-enabled support and automation.

This is a remote position.

Essential Duties and Responsibilities:

Lead Enterprise Service Request Management strategy and governance, including the Service Catalog, Employee Center, service ownership, lifecycle management, and continuous improvement.
Direct Service Catalog management and rationalization, service design, intake governance, and catalog optimization.
Manage assigned ServiceNow workflow automation and digital transformation initiatives using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and other platform capabilities.
Establish and govern OLAs, KPIs, fulfillment metrics, service quality standards, and operational performance reporting.
Implement and continuously improve the approved enterprise Knowledge Management strategy, governance framework, and knowledge lifecycle processes.
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and practices and measure progress against defined objectives.
Leverage ServiceNow analytics, dashboards, reporting, and data storytelling to improve adoption, performance, customer experience, and business outcomes.
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Partner with SAM, HAM, and stakeholders to optimize entitlement, licensing, provisioning, governance, fulfillment, and lifecycle processes.
Lead, mentor, develop, and manage a high-performing ITSM team while fostering stakeholder engagement and strategic alignment.

Job-Specific Essential Duties and Responsibilities:

Lead Enterprise Service Request Management: Own the strategy, governance, modernization, and continuous improvement of ServiceNow Service Catalog, Employee Center, and Request Management capabilities.
Drive ServiceNow Automation: Design and improve automated workflows using Flow Designer, Workflow Editor, Service Catalog, Employee Center, and ITSM capabilities to reduce manual effort and improve fulfillment speed and consistency.
Manage Service Catalog Governance: Oversee catalog intake, rationalization, approvals, lifecycle management, service ownership, OLAs, KPIs, and retirement of outdated or duplicate services.
Lead Knowledge Management: Establish and evolve the enterprise Knowledge Management program, including governance, KCS best practices, self-service content, AI-ready knowledge, and adoption metrics.
Drive Data-Based Decisions: Develop KPIs, dashboards, and analytics to measure service performance, automation benefits, knowledge utilization, customer satisfaction, and self-service effectiveness.
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service standardization.
Partner Across IT & Asset Management: Collaborate with business stakeholders, ServiceNow teams, SAM, and HAM to improve software and hardware fulfillment, lifecycle governance, compliance, and operational efficiency.
Lead & Develop Teams: Mentor ITSM professionals, foster accountability and continuous improvement, and build strong partnerships across technical and business organizations.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

5+ years of IT Service Management experience.
4+ years of hands-on ServiceNow platform experience.
3+ years of people leadership, program leadership, or enterprise process ownership experience.
ITIL v3 or v4 Foundation Certification required.
Deep understanding of ITSM processes and ITIL best practices.
Proven experience leading Service Request Management and Knowledge Management functions.
Strong hands-on experience designing and implementing:
ServiceNow Workflows.
Flow Designer Automations.
Service Catalog Solutions.
Employee Center Experiences.
Knowledge Management Programs.
Experience using data analytics to identify opportunities, drive decision-making, and measure outcomes.
Exceptional communication, facilitation, stakeholder management, and executive presentation skills.
Ability to influence without authority and gain buy-in across diverse stakeholder groups.

Preferred Skills and Qualifications:

ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (CIS-ITSM).
ServiceNow HAM Pro Experience.
ServiceNow SAM Pro Experience.
Experience with Performance Analytics, Employee Center, Virtual Agent, and AI Search.
Knowledge-Centered Service (KCS) experience or certification.
Experience supporting large-scale digital transformation or enterprise service management initiatives.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,160

Maximum Salary

$135,240

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